Dura-Wear Industries

Clothing95% confidence

Australian supplier of uniforms, workwear, and hospitality clothing and equipment, serving corporate, medical, hospitality and other industries through wholesale, retail, and custom uniform solutions.

Fairfield, Victoria, Australia
durawear.com.au

About Dura-Wear Industries

Dura-Wear Industries is an Australian supplier of uniforms, workwear, and hospitality clothing and equipment based in Fairfield, Victoria. Through its website (durawear.com.au), retail outlet, and wholesale channels, the company provides corporate apparel, medical scrubs and healthcare uniforms, hospitality wear (such as chef jackets, aprons, and front-of-house uniforms), high-visibility and industrial workwear, safety footwear, and related accessories. Dura-Wear also offers custom uniform solutions including logo embroidery, printing, and coordinated uniform programs for businesses, schools, and organisations across Australia.

A Dura-Wear Industries charge on your bank or card statement usually relates to the purchase of uniforms, workwear, PPE, or hospitality clothing—either as a once-off order or as part of an ongoing uniform program for your employer or business. Charges may come from online orders placed at durawear.com.au, phone or email orders processed by their sales team, or in-store purchases at their retail location. In some cases, you may see periodic or repeated charges if your business has set up regular or scheduled ordering, or if an invoice is paid in multiple partial payments. You may also see pre-authorisation holds when a card is used to secure an order before final invoicing and dispatch.

If you’re unsure about a Dura-Wear Industries charge, start by checking recent orders or invoices from your employer or business, including emailed order confirmations from durawear.com.au and any purchase orders you or your company have placed. Compare the date and amount on your statement with packing slips or tax invoices, which usually list “Dura-Wear” or “Dura-Wear Industries” in the header. If you still have questions, contact Dura-Wear directly via the contact details on their website (phone and contact form/email) with your statement date, amount, and any reference numbers; they can look up the transaction and provide a copy of the invoice. For disputed or incorrect charges, they can usually amend the invoice, arrange a refund or credit in line with their returns policy, or advise you how to process a return or exchange if the goods were supplied in error.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Dura-Wear Industries.

  1. DURA WEAR INDSTRS PL\72 MARY STREET\SURR

Frequently Asked Questions

Why did I receive a charge from Dura-Wear Industries on my card or bank statement?

Most Dura-Wear Industries charges relate to purchases of uniforms, workwear, hospitality clothing, or safety gear made through durawear.com.au, over the phone, or at their Fairfield, Victoria location. In many cases, the charge may be connected to a business or employer account if you ordered company-branded uniforms or PPE. Review your recent uniform or workwear purchases and any email invoices from Dura-Wear to match the amount and date with the charge on your statement.

What are common Dura-Wear Industries charge amounts I might see?

Common Dura-Wear charges often correspond to bulk or bundled purchases, such as sets of polos or shirts, full uniform kits, hospitality packages, or high-visibility and safety gear orders. Amounts can range from relatively small charges for a few items to larger totals for full-team outfitting or custom-branded workwear. If you’re seeing a larger amount, it may represent a consolidated invoice for multiple staff members’ uniforms or a periodic restock for a business or venue.

Can Dura-Wear Industries charges be recurring or appear more than once?

Yes, you may see repeated Dura-Wear Industries charges if your business has set up regular re-orders of uniforms or consumable workwear items, or if you place multiple separate orders over a short period. Some organisations place rolling orders as new staff join or sizes are exchanged, which can result in several similar charges. If a single invoice is paid in instalments, you may also see multiple smaller charges instead of one large transaction.

How do I cancel or change an order with Dura-Wear Industries if it has already been charged?

If you need to cancel or change an order after seeing a Dura-Wear charge, contact their customer service as soon as possible using the phone number or contact form listed on durawear.com.au. Have your invoice or order number, transaction amount, and order date handy, so they can locate your order quickly. Depending on whether the goods have already been customised (e.g., embroidered) or dispatched, they may be able to stop the order, modify sizes or quantities, or advise you to use their returns/exchange process once goods arrive.

How can I request a refund or exchange for items purchased from Dura-Wear Industries?

Refunds and exchanges generally follow Dura-Wear’s returns policy, which typically distinguishes between standard stock items and customised or branded garments. Visit durawear.com.au and look for their Returns or Terms & Conditions section, or contact them directly to confirm eligibility, timeframes, and conditions (such as items being unworn and in original packaging). Once approved, refunds are normally processed back to the original payment method, while exchanges may involve a replacement order and an adjustment in charges if prices differ.

Why do I see a pending or temporary Dura-Wear Industries charge on my statement?

A pending or temporary Dura-Wear charge can occur when the company places an authorisation hold on your card to confirm available funds before processing and dispatching an order. This hold may show as “pending” or “authorisation” and can differ slightly from the final invoiced amount if order quantities or freight charges change. The final charge will replace the hold once your order is confirmed; if an order is cancelled, the hold should drop off automatically after a few business days, depending on your bank.

How can I get a copy of my invoice or receipt for a Dura-Wear Industries transaction?

Invoices are usually emailed to the address used when placing the order or supplied directly to your business contact if it was a corporate account purchase. Check your email (including spam/junk folders) for messages from Dura-Wear or durawear.com.au around the transaction date. If you cannot find it, contact Dura-Wear with the charge amount, date, and the last four digits of the card used; they can typically retrieve your order and email you a tax invoice or receipt.

What is the best way to contact Dura-Wear Industries about an unexpected charge or account question?

Go to durawear.com.au and use the listed phone number for their Fairfield, Victoria office or the online contact form/email address in the Contact section. Provide your full name, business name (if applicable), date and amount of the charge, and any reference on your bank statement. For faster resolution, mention whether the purchase was online, by phone, or in-store, and attach any screenshots of the statement entry; their team can then identify the transaction and advise on next steps, including corrections, refunds, or order details.

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