EastLink is a tolled motorway in Melbourne, Australia, operated by ConnectEast and running between Mitcham and Frankston in Victoria. It uses fully electronic tolling (no cash booths) and charges vehicles based on entry/exit points and distance travelled. Drivers can pay via ongoing toll accounts, short-term passes, or by settling toll invoices issued after travel. EastLink also interoperates with most Australian toll tags, so a tag from another provider can be used to pay for EastLink trips.
A charge from EastLink on your bank or card statement usually relates to tolls incurred while driving on the EastLink motorway, or to fees associated with toll invoices or video matching (when your number plate is photographed instead of using a tag). This may be a one-off payment for a trip pass, payment of a toll invoice, or an automatic top-up of a prepaid EastLink account. You may also see a charge if you hired a rental car that used EastLink, if your toll tag from another operator was used on EastLink and they passed the cost through, or if an authorization hold was placed when you added or updated a payment card.
To verify or resolve questions about an EastLink charge, start by checking your email and SMS for toll invoices, trip pass confirmations, or account top-up receipts issued around the date of the charge. You can log in or look up your toll using your licence plate, account number, or invoice number at eastlink.com.au, or contact customer service on 13 54 65 (within Australia) for detailed trip and billing information. Common issues—such as wrong licence plate on your account, duplicate payments, rental car tolls, or overdue invoice fees—can usually be clarified by providing your vehicle registration, approximate travel date/time, and the exact amount/date of the charge so EastLink can locate the related tolls.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to EastLink.
Why do I see an EastLink charge on my bank or credit card statement?
An EastLink charge generally means tolls were incurred on the EastLink motorway in Melbourne and paid using your card. This could be from an automatic top-up on a toll account, purchase of a casual trip pass, payment of a toll invoice or overdue notice, or a payment made on behalf of a rental vehicle. The statement description may appear as "EASTLINK", "EASTLINK MELBOURNE", or "CONNECTEAST" depending on your bank.
What are the typical amounts EastLink charges and how is pricing calculated?
EastLink tolls are calculated based on the distance you travel, your vehicle class, and the specific sections of the motorway you use. Common charges include individual trip tolls, administration fees for toll invoices, and preset auto top-up amounts (for example, a fixed dollar amount that reloads your toll account when the balance drops below a threshold). Exact toll prices and fees are listed on the "Tolls & Fees" section of eastlink.com.au and may change over time.
Why was I charged by EastLink more than once in the same week or month?
Multiple EastLink charges in a short period often result from separate toll invoices, multiple trip passes, or repeated auto top-ups when your account balance falls below the minimum. If you frequently travel on EastLink, several trips can be grouped and then charged as a single invoice or multiple top-ups depending on your account settings. Log into your EastLink account or use your invoice number on eastlink.com.au to see how each charge breaks down by date, trip, and vehicle.
How do I cancel or close my EastLink toll account and stop future charges?
To cancel an EastLink account, log in at eastlink.com.au and follow the instructions under Account or My Details to close your account, or call EastLink customer service on 13 54 65 for assistance. You’ll need to pay any outstanding tolls or fees before the account can be closed, and return any tags if applicable. After closure, automatic top-ups will stop, but you remain responsible for any tolls incurred before the closure date.
How can I get a refund or dispute an incorrect EastLink charge?
If you believe you’ve been charged incorrectly—for example for a vehicle you no longer own, a duplicate payment, or an incorrect licence plate—contact EastLink via the enquiry options at eastlink.com.au or by calling 13 54 65. Have your card statement, the exact charge amount and date, your licence plate, and any invoice or account numbers ready so they can locate the transaction. EastLink will review the travel records, adjust any verified errors, and process refunds where appropriate according to their tolling and refund policies.
Why do I see a small or temporary EastLink charge (e.g., $1) on my statement?
A small EastLink amount may be an authorization hold placed when you add or update a payment card, or when setting up auto top-up on your account. This is used to verify that the card is valid and will usually disappear or be reversed within a few business days. It is not a toll charge and does not represent a permanent debit if it remains in pending status only.
How do I check which trips a particular EastLink charge relates to?
You can view detailed trip and billing information by logging into your EastLink account at eastlink.com.au, where each toll, invoice, and payment is listed with dates, vehicle registration, and amounts. If you paid a toll invoice or trip pass without an account, use your invoice, reference, or licence plate details in the "Pay a Toll/Invoice" or "Locate a Toll" section of the website. Customer service on 13 54 65 can also provide a trip history if you supply your vehicle registration and transaction details.
What should I do if the EastLink charge is for a rental or shared vehicle?
If you used a rental car or a vehicle managed by a fleet or car-share company, EastLink tolls may be billed through the rental provider, who can then charge your card for the tolls plus their own service fees. In that case, your statement might show either EastLink or the rental company, depending on their arrangements. Contact the rental or fleet company first to request a toll breakdown, and if something still seems incorrect, have them or yourself contact EastLink with the plate number and travel dates for verification.