EG Fuelco is the Australian fuel and convenience retail business of EG Group, operating a network of EG Ampol-branded service stations and forecourt convenience stores across Australia.
EG Fuelco is the Australian fuel and convenience retail business of EG Group, operating a large network of EG Ampol–branded service stations and forecourt convenience stores across Australia. Many sites were formerly Woolworths Petrol outlets and still participate in the Everyday Rewards program and selected supermarket fuel-discount offers. At EG Fuelco locations you can typically purchase unleaded and premium fuels, diesel, LPG at selected sites, as well as snacks, drinks, coffee, basic groceries, automotive products, and sometimes car-wash services.
A charge from EG Fuelco (often shown as “EG FUELCO”, “EG AMPOL”, or similar) usually relates to fuel purchased at the pump, in-store convenience items, or a combination of both. You may see charges for one-off fuel stops, small amounts for coffee or snacks, or higher totals that include multiple items. Some banks show a temporary authorization hold when you pay at the pump or tap your card, which can be a set amount (for example $1 or a higher pre‑authorization amount) before being adjusted to the actual purchase total. Recurring or repeated charges generally indicate frequent visits to the same EG Fuelco site rather than a subscription, as EG Fuelco does not typically operate consumer subscription services.
If you’re unsure about an EG Fuelco charge, start by checking recent fuel stops or convenience purchases and matching the date and amount to your receipts or phone wallet history. Your receipt will usually show the exact site address and ABN, which should match what appears in your banking app. For questions or disputes, you can contact EG Australia via the support/contact section on eg-australia.com or speak directly to the site where the transaction occurred (contact details are usually on the receipt or on-site signage). If you still can’t recognise the payment, your bank can help investigate potential card misuse and may cancel your card and issue a chargeback if necessary.
Bank Statement Variations
4 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to EG Fuelco.
Why do I see an EG Fuelco or EG Ampol charge on my statement when I only bought fuel?
EG Fuelco service stations are branded as EG Ampol across Australia, so your statement may show descriptions like “EG FUELCO”, “EG AMPOL”, or a combination with the site’s suburb. Even if you only purchased fuel at the pump, the charge will appear under EG Fuelco’s registered merchant name for that site. Check the transaction date and amount against your last fuel fill-up to confirm it matches.
Why is there a small EG Fuelco charge (around $1) or a higher temporary amount that later changes?
Some banks place a temporary authorization hold when you pay at the pump or tap your card at EG Fuelco, which can appear as a small amount (e.g. $1) or a standard pre‑authorization (often significantly higher than your eventual fuel spend). This is a security check to confirm your card is valid and will later be adjusted to the final transaction total. The temporary hold should drop off your account automatically within a few business days, depending on your bank’s processing times.
Does EG Fuelco offer subscriptions or recurring billing for fuel or car wash services?
EG Fuelco in Australia typically operates on a pay‑as‑you‑go basis for fuel, convenience items, and car wash services, and does not usually offer consumer subscription plans. If you see multiple EG Fuelco charges in a month, they are most likely separate visits to the same or nearby stations. Repeated unknown charges may indicate that someone else with access to your card is using it for fuel; in that case, contact your bank immediately.
What are common EG Fuelco charge amounts I might see?
Common EG Fuelco charges include typical fuel purchase amounts (for example $30–$80 AUD for a standard fill, but this varies by vehicle and fuel type) and smaller amounts under $20 for coffee, drinks, or snacks bought in-store. If you purchased both fuel and convenience items in one transaction, you’ll see a single combined charge. Very small or odd amounts that appear and then disappear are often authorization holds rather than finalized purchases.
How can I get a receipt or tax invoice for my EG Fuelco purchase?
If you requested a receipt at the time of purchase, it will show the site address, ABN, and a breakdown of fuel and other items. If you no longer have your receipt, visit the same EG Fuelco site with your card and approximate date/time, as staff may be able to reprint or locate the transaction in their system. For business tax invoices or more complex queries, use the contact options on eg-australia.com and provide the last four digits of your card, transaction date, and amount so they can help locate the record.
How do I query, dispute, or request a refund for an EG Fuelco charge?
Start by contacting the specific EG Fuelco site where the transaction occurred, using the details on your receipt or site signage, and explain the issue (such as incorrect amount, double charge, or fuel pump error). For broader customer service or if you don’t know which site processed the charge, submit an enquiry through the contact form on eg-australia.com with your transaction details. If you suspect fraudulent use of your card, contact your bank immediately to block the card and initiate a dispute; your bank may require a copy of any communication with EG Fuelco.
Can I cancel or stop future EG Fuelco charges?
EG Fuelco does not normally charge customers on a recurring or subscription basis, so there is nothing to “cancel” like a monthly service. To prevent further EG Fuelco charges, ensure that no one else has access to your physical card or card details, and remove any saved card from digital wallets you don’t control. If charges continue that you do not recognise, report them to your bank so they can block the card and issue a replacement.
Why does the merchant description for EG Fuelco look different between transactions?
Merchant descriptors can vary by location because each EG Fuelco site is set up as a separate outlet with its own registered name, often including “EG”, “EG AMPOL”, or the suburb name. Online banking apps may shorten or abbreviate this information, so the text can look slightly different from one transaction to another. Matching the date, amount, and location shown in your banking app with your recent travel routes and receipts is the best way to confirm a charge is legitimate.