Ellen Porteous

Other65% confidence

Independent creative professional (illustrator/copywriter) providing design and advertising-related services, likely billing clients via PayPal under the handle "ELLENPORTEU".

Sydney, Australia
ellenporteous.com

About Ellen Porteous

Ellen Porteus (often appearing as “ELLENPORTEU” on billing descriptors) is an independent Australian illustrator and visual artist who works across animation, murals, installations, and commercial illustration projects. Based in Melbourne, she collaborates with major brands and institutions as well as smaller businesses and individual clients, creating bold, colourful artwork for campaigns, editorial pieces, large-scale walls, and original artworks and prints. Commercial project enquiries are handled through her illustration agents, The Jacky Winter Group, while general and commission-related enquiries go directly via her website and email.([ellenporteus.com](https://www.ellenporteus.com/about/?utm_source=openai))

A charge from Ellen Porteus or “ELLENPORTEU” on your bank or PayPal statement is most likely related to a creative service or artwork you commissioned, such as illustration, design, animation, a mural/installation deposit, or the purchase of an original artwork or print from her online shop. In some cases, you may see a pre-payment or deposit for a future project, a staged invoice for ongoing work, or a one-off licensing fee for use of her artwork in advertising or publishing. Because she typically bills on a per-project basis rather than via standardized subscription plans, recurring charges usually indicate scheduled instalments on a contracted project rather than a consumer-style subscription.

To verify or resolve questions about a charge, first search your email for “Ellen Porteus” or “ellenporteus.com” to locate invoices, estimates, PayPal receipts, or project agreements linked to the amount and date. If you still have questions, contact her through the email listed on her website (currently hello@ellenporteus.com) or through your usual agency contact at The Jacky Winter Group if the work was booked commercially.([ellenporteus.com](https://www.ellenporteus.com/about/?utm_source=openai)) When reaching out, include the exact transaction date, amount, the descriptor (e.g., “ELLENPORTEU”), and any project reference or invoice number so she or her representatives can look up the billing record. If you believe the charge is in error, you can also raise a dispute with your payment provider (such as PayPal or your card issuer) while you wait for clarification from her or her agency.

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Frequently Asked Questions

What types of payments might I see from Ellen Porteus or “ELLENPORTEU” on my statement?

Most charges from Ellen Porteus or “ELLENPORTEU” are project-based payments for creative services such as illustration, animation, mural/installation work, or licensing of her artwork, or purchases of original artworks and prints from her shop.([ellenporteus.com](https://www.ellenporteus.com/about/?utm_source=openai)) You might see a single invoice payment, a deposit, or staged instalments for a larger project, depending on the agreement you made with her or her agency.

Does Ellen Porteus offer subscriptions or recurring billing for her services?

Ellen generally does not run consumer-style monthly subscriptions; instead, she works on defined projects with specific scopes and quotes. If you see multiple or recurring payments, they are usually scheduled instalments on a contracted project, separate milestone invoices, or multiple artwork purchases rather than an open-ended subscription plan. Check your original estimate, contract, or email correspondence to confirm the agreed payment schedule.

Why did I see a pending or small temporary charge related to “ELLENPORTEU”?

If you paid via PayPal or updated a card on file, your bank may show a small authorization hold or a temporarily pending amount while the payment is being verified. These verification or pending charges typically clear automatically within a few business days; only the final captured invoice amount should remain on your statement. If a pending amount does not drop off or looks incorrect, contact your bank or PayPal and forward details to Ellen or her agency contact.

How can I get an invoice or receipt for a charge from Ellen Porteus?

Invoices and receipts are usually sent by email at the time of booking or payment—search your inbox for “Ellen Porteus,” “ellenporteus.com,” or the approximate amount and date.([ellenporteus.com](https://www.ellenporteus.com/about/?utm_source=openai)) If you cannot find the documentation, contact her via the email address on her website and include the transaction date, amount, and the descriptor shown on your statement so she can re-send the invoice or receipt.

How do I cancel or change a planned project or commission with Ellen Porteus?

To change or cancel a commission or commercial project, reply directly to your existing email thread with Ellen or her representative at The Jacky Winter Group, or use the contact details provided in your original quote.([ellenporteus.com](https://www.ellenporteus.com/about/?utm_source=openai)) Any cancellation or rescheduling fees will depend on the terms outlined in your estimate or contract—for example, deposits already paid may be non‑refundable once work has begun or dates have been reserved.

How do I request a refund or dispute a charge from “ELLENPORTEU”?

Start by contacting Ellen using the email listed on her site (currently hello@ellenporteus.com) or your agent contact, and provide full transaction details, including date, amount, and any invoice or project reference.([ellenporteus.com](https://www.ellenporteus.com/about/?utm_source=openai)) Explain why you believe the charge is incorrect (for example, duplicate billing or a cancelled project). If you cannot resolve the issue directly or suspect unauthorized use, you can also open a dispute with your payment provider or card issuer, who may temporarily reverse or investigate the charge while it is reviewed.

What are typical charge amounts I might see from Ellen Porteus?

Because Ellen works on custom projects and original artworks, there is no standard public price list; amounts will vary widely based on project size, usage rights, and materials. Commercial illustration, animation, and mural work is usually quoted individually via her or her agents, while original artworks and prints in her shop are priced per piece.([ellenporteus.com](https://www.ellenporteus.com/about/?utm_source=openai)) To understand a specific amount, compare it to your signed estimate or order confirmation.

How can I contact Ellen Porteus about a mystery charge on my account?

Visit her official website at ellenporteus.com and use the listed contact email (currently hello@ellenporteus.com) for general, commission, or shop-related enquiries.([ellenporteus.com](https://www.ellenporteus.com/about/?utm_source=openai)) If your project was booked commercially through The Jacky Winter Group, you can also reach out to your agent contact there with the transaction details so they can help identify and clarify the charge.

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