Elsevier

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Elsevier is a global academic publishing and information-analytics company that provides scientific, technical, and medical journals, books, and online research tools.

Amsterdam, Netherlands
elsevier.com
Owned by RELX

About Elsevier

Elsevier is a leading global publisher specializing in scientific, technical, and medical content. It produces well-known journals, books, and reference works, and operates major online platforms such as ScienceDirect, Scopus, ClinicalKey, and Mendeley. Its customers include universities, hospitals, corporations, government agencies, and individual researchers, students, and professionals.

A charge from Elsevier on your card is typically related to the purchase of a textbook or e-book, an article or journal subscription, access to an online database or research platform, or professional/continuing education materials. The descriptor may include a specific office location such as Maryland Heights, MO, but the charge is generally tied to an Elsevier product ordered online, through an institutional portal, or via a customer service or sales representative.

If you have questions about an Elsevier charge, start by checking your email for order confirmations or subscription invoices from Elsevier or its platforms (e.g., ScienceDirect, Scopus, ClinicalKey). Log into the relevant Elsevier or institutional account to review billing history and subscription details. For unresolved issues, contact Elsevier customer support via the Help/Contact pages on their website, providing the last four digits of the card, the date, and amount of the charge so they can locate the transaction and assist with refunds, cancellations, or access problems.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Elsevier.

  1. Elsevier Inc. Maryland Heig MO

Frequently Asked Questions

Why do I see a charge from Elsevier on my credit card statement?

This charge is usually for an Elsevier product such as a textbook or e-book purchase, a paid journal article, a personal or institutional subscription to an online journal, or access to platforms like ScienceDirect or ClinicalKey. Check your recent orders and subscriptions on elsevier.com or the specific platform you use.

Is the Elsevier charge a one-time purchase or a recurring subscription?

Elsevier processes both one-time and recurring charges. Single book or article purchases are one-time, while journal and database access (e.g., ScienceDirect, ClinicalKey) may renew automatically on a monthly or annual basis depending on your contract or subscription settings. You can confirm this in your account’s billing or subscription section.

How can I cancel an Elsevier journal or online platform subscription?

To cancel, log into your Elsevier or platform-specific account (e.g., ScienceDirect, ClinicalKey), go to Account or Subscription/Orders, and look for cancellation or auto-renew settings. Institutional or library subscriptions usually must be cancelled through your institution’s library or procurement office, or by contacting Elsevier sales or customer support directly.

How do I request a refund for an Elsevier charge?

Refund eligibility depends on the product type and terms. For accidental purchases, duplicate orders, or unauthorized renewals, contact Elsevier customer support via the Help/Contact page on elsevier.com with your order number, date, and amount. They will review the case and, if applicable, process a refund according to their refund policies.

Why am I seeing multiple Elsevier charges in the same billing period?

Multiple charges may occur if you purchased several articles or books separately, renewed more than one subscription, or if an institutional license and a personal subscription were both billed during the same cycle. Review your order history and subscription list within your Elsevier or platform account to match each charge to a specific product.

Can Elsevier place temporary authorization holds on my card?

Yes. When you update your payment method or start a new subscription, Elsevier or its payment processor may place a small temporary authorization hold to verify your card. These holds usually appear as pending and automatically drop off without posting as a finalized charge within a few days.

How can I verify exactly which Elsevier product I was billed for?

Log into the Elsevier platform you use (such as ScienceDirect, ClinicalKey, or your Elsevier account on elsevier.com) and check the Orders, Invoices, or Subscription/Billing section. There you can see product names, dates, and amounts that correspond to the charge on your statement. Order confirmations sent to your email also include these details.

Who do I contact if I don’t recognize an Elsevier charge or suspect fraud?

First verify that no one with access to your card (family, colleagues, institution) made the purchase. If it’s still unfamiliar, contact Elsevier customer support through the contact options on elsevier.com, providing the date, amount, and descriptor from your statement. If they cannot locate a corresponding order or you still suspect fraud, report the transaction to your card issuer for dispute processing.

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