Entur AS

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Entur AS is a Norwegian state-owned company that provides national journey planning and ticketing services for public transport across Norway.

Oslo, Norway
Owned by Government of Norway

About Entur AS

Entur AS is a state-owned transport company in Norway that offers a nationwide platform for journey planning and ticket purchases for buses, trams, trains, metros, and some ferries. Through its website and mobile app, Entur aggregates timetable data and ticketing from multiple regional and national operators, allowing passengers to plan trips and buy tickets in one place. Its goal is to make public transportation in Norway easier to access and use, both for residents and visitors.

A charge from “PAYPAL ENTUR AS” on your card statement typically indicates that you purchased public transport tickets through Entur’s app or website and chose PayPal as your payment method. This could be for single tickets, period/season tickets, or other travel products. In some cases you may also see small temporary authorizations or repeated charges if you made multiple ticket purchases on the same day or for different passengers.

If you don’t recognize the charge, first check your Entur app or online account purchase history, as well as email receipts from Entur or PayPal for the same date and amount. You can also log into your PayPal account to see the detailed transaction description. For further questions or disputes, contact Entur customer service via their website or app, or reach out to PayPal or your card issuer if you suspect unauthorized use. Having the transaction date, exact amount, and any reference ID ready will help resolve issues more quickly.

Frequently Asked Questions

Why do I see a charge from PAYPAL ENTUR AS on my card statement?

This charge usually means you bought public transport tickets in Norway through Entur’s website or mobile app and selected PayPal as the payment method. The transaction then appears on your card as a PayPal payment to Entur AS.

How can I verify what ticket purchase the PAYPAL ENTUR AS charge relates to?

Open the Entur app or log into your account at entur.no and check your purchase or ticket history for the same date and amount. You should also review your PayPal account activity and email receipts from both PayPal and Entur to match the charge.

Does Entur AS place temporary or small authorization charges when I pay via PayPal?

In some cases, PayPal or your card issuer may place a small temporary authorization to verify your payment method when you first use it with Entur. These authorizations are not final charges and should disappear from your statement within a few business days.

How do I get a refund for tickets bought from Entur if my travel plans change?

Refund options depend on the ticket type and conditions set by the transport operator. Check the specific ticket in the Entur app or on entur.no for refund rules. If your ticket is refundable, you can usually request a refund directly in the app or by contacting Entur customer service, providing your order number and travel details.

Can I cancel a recurring or period ticket purchased through Entur?

Certain period or season tickets may be partially refundable if cancelled before or shortly after the validity period starts, subject to the operator’s rules. Go to your tickets in the Entur app or on entur.no to see available options, or contact Entur support for assistance with cancellations and any pro-rated refunds.

What should I do if I don’t recognize a PAYPAL ENTUR AS transaction?

First check whether you or a family member recently purchased public transport tickets in Norway via the Entur app or website. If no one recognizes the transaction, review the details in your PayPal account and then contact Entur customer service. If you still suspect fraud, notify PayPal and your card issuer immediately to dispute the charge and secure your account.

How can I contact Entur about a billing or ticket issue related to a PayPal payment?

You can contact Entur via the support section on entur.no or through the help/contact area in the Entur app. Provide your PayPal transaction ID, the date and amount of the charge, and any order or ticket numbers so they can quickly locate your purchase.

Why did I get multiple PAYPAL ENTUR AS charges on the same day?

Multiple charges on the same day usually mean you bought more than one ticket—such as tickets for several people, separate journeys, or a mix of single and period tickets. Check your Entur purchase history and your PayPal account to confirm that each charge corresponds to a specific ticket order.

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