ESNTL Media

Entertainment90% confidence

ESNTL Media is an Australian video production company that creates corporate, commercial, and event content for brands across Australia and New Zealand.

Parramatta, New South Wales, Australia
esntlmedia.com.au

About ESNTL Media

ESNTL Media is an Australian video production company based in Parramatta, New South Wales, serving brands and organisations across Australia and New Zealand. They specialise in corporate videos, branded content, commercials, social media campaigns, and coverage of live events such as conferences and product launches. ESNTL Media typically works directly with marketing teams, agencies, and business owners to plan, film, and edit custom video content that can be used across websites, social platforms, internal communications, and advertising.

A charge from ESNTL Media may appear on your bank or card statement if you (or your business) engaged them for video production, editing, or related services. Common scenarios include deposits for upcoming shoots, milestone or progress payments on a larger project, final balances on completed productions, or fees for additional services such as animation, drone footage, or extra editing rounds. In some cases, charges may also relate to event coverage, content retainers, or ongoing content packages that renew on a monthly or quarterly basis according to your agreement or contract.

If you’re unsure about a charge from ESNTL Media, start by checking any recent proposals, contracts, invoices, or email confirmations from them or from an agency that hired them on your behalf. Your invoice number, project name, or event date will usually match the description or amount of the charge. To resolve questions, visit esntlmedia.com.au and use the contact details or enquiry form to reach their team, referencing the date, amount, and last four digits of the card that was charged. Common billing issues—such as duplicated charges, unclear project names, or confusion between deposit and final payment—are typically resolved by confirming your signed agreement and payment schedule with their accounts or administration department.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ESNTL Media.

  1. ESNTL MEDIA Parramatta AUS

Frequently Asked Questions

Why did I receive a charge from ESNTL Media on my card?

You may see a charge from ESNTL Media if you or your company approved a video production project, event filming, or content package with them. Charges often correspond to an initial deposit, a milestone payment (such as after filming), or the final invoice for editing and delivery. Check any quotes, contracts, or emails from ESNTL Media or your marketing agency for the agreed payment schedule and amounts.

Does ESNTL Media use subscriptions or recurring billing?

ESNTL Media primarily bills on a project basis, but some clients may have ongoing content or retainer agreements that renew monthly or quarterly. In those cases, you might see a recurring charge that matches the retainer or package fee outlined in your contract. If you’re unsure whether you agreed to a recurring arrangement, review your signed proposal or contact ESNTL Media’s accounts team for clarification.

What are typical amounts ESNTL Media might charge?

Because ESNTL Media provides custom production services, charge amounts can vary widely—from smaller payments for simple edits or half‑day shoots to larger invoices for multi‑day productions, event coverage, or content series. It’s common for larger projects to be split into a deposit (for example, 30–50% of the total) and one or more subsequent payments. The exact amounts will be listed on your quote and invoice rather than following fixed public pricing tiers.

How can I cancel or change an ongoing content or retainer agreement with ESNTL Media?

If you have a recurring content package or retainer, the cancellation terms will be set out in your original agreement or contract with ESNTL Media. Typically, clients must provide written notice (often 14–30 days) before the next billing date to pause or cancel future work and charges. To request changes, email or call ESNTL Media using the contact details on esntlmedia.com.au and include your company name, project or retainer name, and the services you wish to pause or end.

How do I request a refund or dispute a charge from ESNTL Media?

To request a refund or dispute a charge, contact ESNTL Media directly through the contact form or email listed on esntlmedia.com.au, providing the transaction date, amount, and any related invoice or project references. Their accounts team will review whether the charge aligns with your signed agreement and what work has already been completed. Refunds, credits, or adjustments—if approved—are usually handled in line with the cancellation, revision, and payment terms in your contract.

Why do I see a pending or temporary ESNTL Media charge on my statement?

If ESNTL Media processed your payment online or via a card terminal, you might see a temporary pending charge while your bank completes the transaction. In some cases, payment processors may place an authorisation hold for verification, which should drop off or convert to a finalised charge within a few business days. If a pending amount doesn’t settle or disappears and then reappears, check with your bank and then contact ESNTL Media with the transaction details.

How can I get a copy of my invoice or receipt from ESNTL Media?

Invoices and receipts are usually emailed to the primary contact for the project or accounts department at the time of booking or payment. If you can’t locate the documentation, contact ESNTL Media via their website and request a copy, including your business name, approximate payment date, and charge amount. They can reissue invoices or receipts so you can verify what the charge covers.

What should I do if I don’t recognise an ESNTL Media charge at all?

First, check internally whether a colleague, marketing team, or event organiser engaged ESNTL Media on behalf of your company, as charges may be processed under a generic project name. If no one recognises the transaction, contact ESNTL Media with the charge details and ask them to identify the associated client and project. If they cannot associate the charge with you or your organisation, notify your bank or card issuer to investigate potential unauthorised use of your card.

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