Everyday Pet Insurance

Insurance86% confidence

Everyday Pet Insurance is an Australian pet insurance provider under the Everyday Insurance brand, offering cover for veterinary costs for cats and dogs.

Bella Vista, New South Wales, Australia
Owned by Woolworths Group Limited

About Everyday Pet Insurance

Everyday Pet Insurance is an Australian pet insurance brand that offers a range of policies for cats and dogs, including cover for accidental injury, illness, and in some plans, optional routine care. It sits under the broader Everyday Insurance brand associated with Woolworths Group, with policies typically underwritten and administered by specialist insurance partners. Customers can choose different benefit limits and excess options to tailor cover to their pet’s needs and budget.

A charge from “EVERYDAY PET INSURAN CHATSWOOD AUS” on your card statement is likely related to a pet insurance premium payment, either as a monthly or annual recurring charge. This may be for a new policy you recently took out online or over the phone, or an automatic renewal of an existing policy. The Chatswood reference usually reflects a billing or administrative location used by the insurer or its payment processor rather than your pet’s vet clinic.

If you’re unsure about a charge, start by logging into your Everyday Pet Insurance or Everyday Insurance online account to review your active policies, payment schedule, and recent transactions. Check your email for policy documents and payment confirmations that match the date and amount of the charge. If something doesn’t look right, contact Everyday Pet Insurance customer service using the contact details on their website or in your policy documents; have your policy number, pet’s name, and the exact transaction amount/date ready to help resolve any billing questions or request adjustments or refunds where applicable.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Everyday Pet Insurance.

  1. EVERYDAY PET INSURAN CHATSWOOD AUS
  2. EVERYDAY PET INSURANC HATSWOOD AU

Frequently Asked Questions

Why am I seeing a charge from “EVERYDAY PET INSURAN CHATSWOOD AUS” on my card?

This descriptor typically refers to a recurring premium payment for an Everyday Pet Insurance policy. The “Chatswood AUS” portion reflects an internal billing or processing location, not necessarily where you purchased the policy or where your vet is located.

Is my Everyday Pet Insurance premium charged monthly or annually?

Everyday Pet Insurance offers both monthly and annual premium options. Your billing frequency is chosen when you purchase the policy and is outlined in your policy schedule; you can confirm it by logging into your Everyday Insurance online account or checking your policy documents.

How do I cancel my Everyday Pet Insurance policy to stop future charges?

To cancel, you generally need to contact Everyday Pet Insurance customer service by phone or via the contact options listed on everydayinsurance.com.au. Have your policy number ready. They will confirm your cancellation date and advise if any pro‑rata refund applies, according to the Product Disclosure Statement (PDS).

How can I request a refund for an Everyday Pet Insurance charge I don’t recognise?

First, verify that no one in your household has taken out or renewed a policy for a pet. If you still don’t recognise the charge, contact Everyday Pet Insurance support with the transaction date and amount. They can look up the payment, explain what it relates to, and advise whether a reversal or refund is possible under their terms.

How do I update my payment details for my Everyday Pet Insurance premiums?

You can usually update your payment method by logging into your Everyday Insurance online account and navigating to your pet policy’s billing or payments section. If you have difficulties, contact customer service and they can update your card or bank details over the phone after verifying your identity.

Why did my Everyday Pet Insurance premium amount change on my latest charge?

Premiums may change at renewal due to factors like your pet’s age, changes in cover, claims history, or updated pricing. Check your most recent renewal notice or policy schedule; it will specify any premium adjustments and the effective date. If you believe there is an error, contact support to review the change.

Can Everyday Pet Insurance place temporary authorisation holds on my card?

In most cases, charges appear as actual premium payments rather than separate authorisation holds, but some payment methods may briefly show a pending authorisation before it finalises as a premium. These temporary amounts should resolve automatically; if a pending hold remains for several days, check with your bank and Everyday Pet Insurance.

How can I see invoices or receipts for my Everyday Pet Insurance charges?

Receipts and policy schedules are typically emailed to you when payments are processed or policies are renewed. You can also log into your Everyday Insurance account to download policy documents and, in many cases, payment confirmations or statements that detail your premium charges.

This merchant is in the Insurance category

Browse all

Compare Everyday Pet Insurance

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you