Exchange Hotel Kalgoorlie

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Exchange Hotel Kalgoorlie is a historic heritage‑listed pub and hotel in Kalgoorlie, Western Australia, featuring a front bar with live music and ‘skimpy’ barmaids as well as Paddy’s family‑friendly restaurant and dining facilities.

Kalgoorlie, Western Australia, Australia
exchangekalgoorlie.com.au

About Exchange Hotel Kalgoorlie

Exchange Hotel Kalgoorlie is a historic, heritage‑listed pub and hotel located in the heart of Kalgoorlie, Western Australia. Known locally as “The Exchange”, it combines a lively front bar with live music and traditional outback pub atmosphere, including “skimpy” barmaids, with more relaxed, family‑friendly spaces such as Paddy’s restaurant and dining areas. Guests can enjoy drinks, meals, and entertainment, and visitors to Kalgoorlie can book accommodation in the hotel upstairs, often used by tourists, business travellers, and mine‑site workers.

A charge from Exchange Hotel Kalgoorlie on your bank or card statement usually relates to a bar tab, restaurant meal at Paddy’s, a function or group booking, or accommodation charges. You may also see a charge if you used your card at the front bar for drinks, paid a cover charge on a busy entertainment night, or settled a combined room-and-meals bill at checkout. Some banks may show the trading name slightly differently (for example, “EXCHANGE HOTEL KALGOORLIE KALGOORLIE WA” or similar), and you might see separate charges if food, drinks, and accommodation were processed on different terminals or days, or a temporary pre‑authorisation hold for your room.

If you’re unsure about a charge, first think back to any recent visit to Kalgoorlie for a night out, meal, or hotel stay, and check your email or paper receipts from the Exchange Hotel or Paddy’s restaurant. Hotel guests should review their accommodation confirmation or checkout invoice, as bar and restaurant purchases are often added to the room account. To resolve questions, contact the venue directly using the details on exchangekalgoorlie.com.au or your booking confirmation; provide the exact charge amount, date, and the name on your card so staff can look up the transaction. If you suspect an error or don’t recognise the payment at all, ask the hotel to investigate first, then contact your bank to dispute the transaction if it still appears unauthorised.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Exchange Hotel Kalgoorlie.

  1. Exchange Hotel Kalgoorlie AU

Frequently Asked Questions

Why do I see a charge from EXCHANGE HOTEL KALGOORLIE on my statement when I only remember going out for drinks?

Many patrons open a bar tab at the front bar and settle it at the end of the night, so the final amount may be higher than individual drink prices you recall. Tabs can also include surcharges for public holidays or late‑night service, and if you were with a group, the total may reflect shared rounds charged to a single card. Check with friends who may have added their drinks to your tab, and review any bar receipt you received when closing the tab.

I stayed at the Exchange Hotel—why are there multiple smaller charges instead of one total amount?

Accommodation, restaurant meals at Paddy’s, and bar purchases may be processed through different terminals and appear as separate transactions. In some cases, meals and drinks may be billed to your room and then charged as a final total at checkout, alongside earlier pre‑authorisation holds dropping off later. Compare the dates and amounts on your statement with your booking confirmation and room folio; the hotel can provide a detailed breakdown if needed.

Does Exchange Hotel Kalgoorlie place a pre‑authorisation hold on my card for accommodation?

Yes, like many hotels, Exchange Hotel Kalgoorlie may place a temporary pre‑authorisation (bond) on your card at check‑in to cover incidentals and protect against no‑shows or damages. This appears as a pending transaction or a higher amount than your nightly room rate but is not a final charge. Once you check out and your final bill is processed, the unused portion of the hold is released by your bank, which can take several business days depending on your card issuer.

Can I cancel or change my accommodation booking and avoid being charged?

Cancellation and change policies depend on how and where you booked—directly with the Exchange Hotel, over the phone, or via a third‑party booking site. Many rates require cancellation within a set timeframe (commonly 24–48 hours before arrival) to avoid a late‑cancellation or no‑show fee equal to one night’s stay. Check the terms on your booking confirmation or the site you used to book, and contact the hotel as early as possible if your plans change.

How do I request a refund or dispute an incorrect charge from Exchange Hotel Kalgoorlie?

Contact the venue directly first, either by phone or via the contact details listed on exchangekalgoorlie.com.au, and have your bank statement, receipt (if available), and the date and exact amount of the charge ready. Ask staff to look up the transaction and explain the bill; if an error is confirmed, they can process a refund back to your card. If you still cannot resolve the issue and believe the charge is unauthorised, reach out to your bank or card issuer to initiate a formal dispute.

Why is the amount I was charged higher than the menu prices I remember at Paddy’s restaurant?

The final amount can include extras such as entrees, desserts, sides, kids’ meals, daily specials, and beverages that may not be on the main menu board you recall. Public holiday surcharges, card surcharges, and shared bills where one person pays for the table can also increase the total. Review your itemised receipt if you have it, or ask the restaurant to reprint the bill to see each charge line by line.

Does Exchange Hotel Kalgoorlie have recurring or subscription‑style charges?

Exchange Hotel Kalgoorlie is a venue‑based business and does not typically run subscription or membership billing like a streaming service or app. Most charges are one‑off transactions for accommodation, food, drinks, or event bookings. If you see repeated charges over several days, it may reflect multiple visits, successive nights of a stay, or a split payment schedule agreed at check‑in—contact the hotel if this pattern doesn’t match your activity.

How can I contact Exchange Hotel Kalgoorlie about a charge I don’t recognise?

Visit exchangekalgoorlie.com.au for current contact details, including phone number and email, or call the venue directly during business hours in Western Australia. When you get in touch, provide your full name, the last four digits of the card used, the transaction date, and the exact amount so staff can locate the payment in their system. They can clarify whether it relates to a bar tab, restaurant bill, event, or accommodation stay and supply a copy of the receipt upon request.

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