Exploren

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Exploren is an Australian electric vehicle (EV) charging network and software platform that operates and manages EV charging stations across Australia and New Zealand for drivers, businesses, and governments.

Seven Hills, New South Wales, Australia
exploren.com.au

About Exploren

Exploren is an Australian-based electric vehicle (EV) charging network and software platform that designs, operates, and manages EV charging stations across Australia and New Zealand. Working with site hosts such as shopping centres, workplaces, councils, fleets, and property developers, Exploren provides the software and back-end systems that keep public and private chargers online and accessible. Drivers typically interact with Exploren through a mobile app or web portal to locate chargers, start and stop charging sessions, and manage payment methods.

An Exploren charge on your bank or credit card statement usually relates to an EV charging session started through the Exploren app or via a charger that uses the Exploren platform for payments. This can include pay-per-use charging, membership or fleet billing, idle fees set by the site host, or charges following a free trial or promotional period ending. You may also see small temporary authorization holds when you add or update a card, start a session, or when a site uses pre-authorisation to confirm funds before finalising the actual charge. Recurring charges can occur if your employer, fleet, or a subscription-style arrangement is managed through Exploren’s billing system.

If you’re unsure about an Exploren charge, start by checking the Exploren app or web portal associated with your email or phone number for session history, invoices, and receipts. Compare the date, time, and location of recent charging sessions with the date of the charge on your bank statement, keeping in mind that some transactions may settle a day or two later. If you still have questions, visit exploren.com.au for support options; you can usually contact them via an online form or the support details listed in the app. For billing issues, provide the last four digits of the card used, the exact charge amount and date, and any session details from the charger screen or app to help quickly resolve disputes, refunds, or account corrections.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Exploren.

  1. EXPLOREN.COM.AU +61130075508 AU

Frequently Asked Questions

Why do I see a charge from Exploren on my bank statement?

A charge from Exploren typically means you used an EV charging station that runs on the Exploren network or software platform. This may be for a single charging session, fees set by the site host (such as parking or idle fees), or a charge processed through a fleet or workplace account that uses Exploren for billing. Check your Exploren app or account history for a matching session on or near the charge date.

How does Exploren pricing work for EV charging sessions?

Exploren provides the software platform, but each charging site (such as a council, shopping centre, or business) usually sets its own pricing. Rates may be based on energy used (per kWh), time connected (per minute or hour), a flat session fee, or a combination of these. Before you start a charge, the Exploren app or charger screen will show the current tariff for that specific location so you can confirm the cost.

Why is the amount I was charged by Exploren different from what I expected?

The final amount can differ from what you mentally estimated if the site uses time-based pricing, idle fees, or a minimum session fee in addition to per‑kWh rates. In some cases, an initial pre‑authorisation or estimate may appear first, then be adjusted to the final cost once your session ends. Review the detailed session breakdown in your Exploren app or invoice and compare it to the tariff shown when you started charging.

What are the small Exploren charges or $0–$1 amounts on my card?

Small or very low-value Exploren amounts often relate to temporary authorisation holds used to verify your payment method or check card validity. These holds may appear as pending or small settled amounts, then automatically reverse or be adjusted once your actual charging fee is processed. They usually clear within a few business days, depending on your bank’s policies.

How do I view my receipts or invoices for Exploren charging sessions?

To view receipts, log in to your Exploren account via the mobile app or web portal using the email or phone number you used when you first charged. In the account, look for sections like "History," "Sessions," or "Billing" to see a list of completed charges with timestamps, locations, and costs. Many sites also allow you to download a PDF invoice or have receipts emailed to you for expense or tax purposes.

How can I cancel or remove my payment method from Exploren?

If you no longer wish to keep a card on file, open the Exploren app or web portal and go to your account or payment settings. From there, you can usually remove or replace saved cards, and in some cases deactivate your account entirely. Be sure that any outstanding sessions or invoices are fully paid, as you may not be able to remove a card while a transaction is pending.

How do I dispute an incorrect Exploren charge or request a refund?

First, compare the charge on your bank statement with your Exploren session history to confirm which session it relates to and whether the tariff matches what was displayed at the charger. If it still looks wrong—for example, if you were billed for a failed session or an obviously incorrect duration—contact Exploren through the support or contact page at exploren.com.au or via the help options in the app. Include the charge amount and date, the charger location, approximate start/end time, and screenshots if possible to help their team investigate and process any appropriate refund or adjustment.

How can I contact Exploren about a charge I don’t recognize?

Visit exploren.com.au and navigate to their support or contact section, where you’ll usually find an online form or instructions for reaching their customer service team. You can also check the Exploren app for in‑app support options or contact details. When you reach out, provide the last four digits of the card used, the exact transaction amount and date, and, if known, the location where you last charged to help them quickly locate the transaction.

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