Extra Auto Care

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Extra Auto Care is an independent automotive repair workshop in Joondalup, Western Australia, providing vehicle servicing, repairs, inspections, and general maintenance for passenger cars and light vehicles.

Joondalup, Western Australia, Australia

About Extra Auto Care

Extra Auto Care is an independent automotive repair workshop located in Joondalup, Western Australia, specialising in servicing, repairs, inspections, and general maintenance for passenger cars and light vehicles. Typical services include logbook servicing, brake and clutch work, diagnostics, suspension repairs, air-conditioning servicing, safety checks, and pre-purchase inspections. As a local workshop, they generally work on most common makes and models and charge labour on an hourly basis plus parts, providing written or verbal estimates before proceeding with major work.

A charge from Extra Auto Care may appear on your bank or card statement when you’ve paid for vehicle servicing or repair work at their Joondalup workshop. This could be for a scheduled service, one-off repair, inspection, or parts replacement, and may appear under a descriptor such as “EXTRA AUTO CARE JOONDALUP” or similar. You might also see a charge if they have taken a deposit, processed a phone payment, or if a payment was split across multiple invoices. In some cases, a small authorization hold may briefly appear when a card is pre-authorised before final payment is processed.

If you’re unsure about a charge from Extra Auto Care, start by checking recent vehicle work: look for workshop invoices, SMS/email booking confirmations, or text messages about completed repairs around the date of the charge. The workshop’s contact details (phone number, address, and often email) are usually printed on your invoice or can be found by searching “Extra Auto Care Joondalup” online; call them with your full name, vehicle registration, and the charge amount/date so they can locate the invoice. Common issues—such as duplicated payments, confusion over deposits vs. final charges, or add-on work approved by phone—are typically resolved by reviewing the job card and invoice; if needed, Extra Auto Care can usually provide a copy of your receipt or a detailed statement of work.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Extra Auto Care.

  1. EXTRA AUTO CARE WA P JOONDALUP AUS

Frequently Asked Questions

Why do I see a charge from Extra Auto Care on my bank statement?

A charge from Extra Auto Care generally means you or someone in your household authorised work on a vehicle at their Joondalup workshop—such as a service, repair, inspection, or diagnostic check. The descriptor may appear as “EXTRA AUTO CARE JOONDALUP” or similar and usually corresponds to an invoice issued on the same day or within a day or two of the visit. Check whether your car (or a family member’s) was recently serviced or repaired around that date.

What are typical amounts Extra Auto Care might charge?

Amounts vary depending on the work performed: basic servicing and safety checks are often in the lower hundreds of Australian dollars, while larger repairs (brakes, suspension, clutch, major diagnostics, or multiple issues at once) can cost several hundred dollars or more. The total on your statement should match the total (or a deposit amount) shown on your Extra Auto Care invoice. If the figure doesn’t line up with any receipt you have, contact the workshop and ask them to look up the charge using the exact amount and transaction date.

Could this be a pre-authorisation or pending charge from Extra Auto Care?

Yes. Some workshops temporarily pre-authorise a card to confirm it is valid before finalising payment, especially if you authorise repairs over the phone. This can appear as a pending or small hold amount that later disappears or is replaced by the final invoice total. If you see both a pending amount and a final charge, the pending one should drop off automatically within a few business days.

How do I get a copy of my invoice or receipt from Extra Auto Care?

Your invoice is usually provided at the time of vehicle collection, either as a printed copy or sometimes by email. If you can’t find it, call Extra Auto Care in Joondalup and provide your name, vehicle registration, mobile number used for the booking, and the date or amount of the charge; they can typically reissue the invoice or send you a copy by email. Having the last four digits of the card used and the exact charge amount also helps them locate the transaction quickly.

How can I question or dispute a charge from Extra Auto Care?

Contact Extra Auto Care directly first, as they can review the job card, parts used, and any extra work you approved during repairs. Ask them to walk through the invoice line by line to explain labour hours, parts costs, shop supplies, or environmental fees that appear on your bill. If there is a genuine billing error—such as an incorrect labour time or duplicated part—they can normally adjust the invoice or issue a refund back to the original payment method. If you can’t resolve it with them, you may then speak to your bank about next steps, providing all documentation.

Does Extra Auto Care offer any ongoing service plans or recurring billing?

Extra Auto Care generally operates on a per-visit, per-job basis rather than automatic monthly subscriptions. However, regular customers may receive reminders for upcoming services based on time or mileage, which can sometimes create confusion if you have multiple visits close together. Each visit should generate a separate invoice and separate card charge; there should be no recurring automatic debits unless you’ve explicitly arranged a specific payment plan with the workshop.

How do I request a refund or correction if I was overcharged by Extra Auto Care?

If you believe you were overcharged, contact Extra Auto Care as soon as possible with your invoice number and bank statement showing the charge. Explain the discrepancy—such as a different amount than quoted, duplicated payments, or work that was billed but not carried out—and ask for a review. If they confirm an error, refunds are typically processed back to the original card or payment method; the time it takes to appear in your account depends on your bank, but it often takes a few business days.

What if I don’t recognise the Extra Auto Care charge and haven’t visited their workshop?

First, check whether a family member, partner, or someone else who uses your vehicle may have taken the car in for service and paid with a shared or saved card. Also verify you haven’t previously authorised work over the phone, such as booking an inspection or repair while the vehicle was already at the workshop via a tow. If no one connected to you recognises the transaction, contact Extra Auto Care with the exact amount and date so they can confirm which vehicle and customer profile it is linked to; if it still appears unauthorised, notify your bank immediately.

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