Family Pharmacy Southgate is a locally owned community pharmacy located in the Southgate Shopping Centre in South Tamworth, New South Wales, providing prescription dispensing, over‑the‑counter medicines, and general health services to the local community.
Family Pharmacy Southgate is a locally owned community pharmacy located in Shop 5, Southgate Shopping Centre on Kathleen Street in South Tamworth, New South Wales. The pharmacy serves the surrounding Tamworth region with prescription dispensing (including PBS-subsidised medicines), over‑the‑counter medicines, basic health products, and everyday pharmacy items. As a neighbourhood chemist rather than a big-box chain, they focus on in‑person advice, helping patients understand their medications and manage ongoing health needs.
A charge from “Family Pharmacy Southgate” on your bank statement usually relates to in‑store purchases such as prescription medicines, over‑the‑counter medications (for example pain relief, cold and flu remedies, allergy tablets), vitamins, personal care products, or small health devices. Depending on what you bought, you might see smaller amounts (for a single PBS prescription or one item) or larger totals if you filled multiple scripts or added retail products in the same transaction. If you use the same card regularly at this pharmacy for repeat prescriptions, you may notice charges on a fairly regular (for example monthly) basis that correspond to when you refill your medicines.
To verify or resolve questions about a Family Pharmacy Southgate charge, start by checking any paper receipts you were given at the pharmacy on the date of the transaction, as well as your prescription repeat records. Next, compare the date and amount on your bank statement to when you last visited Southgate Shopping Centre or filled scripts in South Tamworth. If you still can’t identify the purchase, you can call the pharmacy directly on +61 2 6762 4334 or visit in person at Shop 5, Southgate Shopping Centre, Kathleen St, South Tamworth NSW 2340 to request a copy of the receipt or a transaction lookup; staff can usually find your purchase using the transaction date and the last four digits of your card. For disputes about duplicate or incorrect charges, contact your bank or card issuer after you’ve spoken with the pharmacy and gathered any supporting documents.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Family Pharmacy Southgate.
What types of purchases typically show up as a Family Pharmacy Southgate charge?
Most Family Pharmacy Southgate charges are for in‑store purchases such as PBS and private prescriptions, over‑the‑counter medicines (for example, pain relievers, cold and flu treatments, antihistamines), vitamins and supplements, or personal care items. If you filled several prescriptions at once or bought extra health products, the charge may be a higher combined amount rather than separate small transactions.
Why do I see regular charges from Family Pharmacy Southgate every month or so?
If you have ongoing prescriptions (for blood pressure, diabetes, cholesterol, mental health, etc.), you may be refilling them on a roughly monthly cycle, and each visit will appear as a separate transaction. Some customers also regularly purchase recurring items like vitamins or allergy tablets at the same time, which can make the pattern of charges look like a subscription even though each transaction is a separate in‑store purchase. Reviewing your repeat prescription dates can help confirm these recurring charges.
What dollar amounts are common for Family Pharmacy Southgate transactions?
Amounts will vary based on whether you are purchasing PBS‑subsidised prescriptions, private prescriptions, or retail products. Many customers will see charges anywhere from around AU$10–$50 for one or two scripts or a small basket of items, while larger visits with multiple prescriptions, supplements and health products can be significantly higher. If an amount looks unusual, compare it to the number of prescriptions and items you collected that day.
Can I get a refund from Family Pharmacy Southgate if I don’t recognise or no longer need a purchase?
Australian pharmacies generally cannot accept returns or provide refunds on prescription medicines once they have been dispensed, due to safety and regulatory requirements. Non‑prescription items (such as unopened over‑the‑counter medicines, cosmetics, or personal care products) may be eligible for a refund or exchange in line with Australian Consumer Law, especially if they are faulty or were sold in error. To request a refund, contact or visit the pharmacy with your receipt and the product so staff can assess your situation and explain what is possible.
How do I contact Family Pharmacy Southgate about a charge on my card?
You can contact Family Pharmacy Southgate by phone on +61 2 6762 4334 to query a transaction or request a copy of your receipt. It’s helpful to have the exact date and amount of the charge, the last four digits of the card used, and any receipts or prescription labels available when you call. You may also visit the pharmacy in person at Shop 5, Southgate Shopping Centre, Kathleen St, South Tamworth NSW 2340 for assistance at the counter.
I don’t live in Tamworth—could this charge still be from Family Pharmacy Southgate?
Family Pharmacy Southgate is a physical community pharmacy located in South Tamworth and primarily processes in‑store, card‑present transactions. If you haven’t visited Tamworth or Southgate Shopping Centre around the transaction date and don’t recall purchasing anything from a pharmacy there, the charge may be an error or potential card misuse. In that case, contact your bank or card issuer immediately to report the transaction and ask whether your card details may have been compromised.
Why do I see two similar Family Pharmacy Southgate charges on the same day?
Two charges on the same day can occur if your visit was split into separate transactions—for example, if prescriptions were processed first and retail items were rung up separately, or if an initial payment was reversed and re‑processed. Occasionally, small test transactions or reversals may appear as well. If the amounts don’t match your receipts, ask the pharmacy to check their till records for that date and then follow up with your bank if a duplicate charge needs to be reversed.
What should I do if a Family Pharmacy Southgate charge is pending or appears as a small temporary amount?
Most pharmacy transactions are completed immediately, but sometimes your bank may show a pending authorisation before it finalises the payment. In rare cases, a small temporary hold may appear if your card was pre‑authorised by the terminal; this should drop off automatically once the final amount is settled. If a pending or small hold doesn’t clear within a few business days, contact your bank first, and then speak with the pharmacy if your bank needs confirmation from the merchant.