Felbertauernstraße AG is the operator of the Felbertauern Road and the Felbertauern Tunnel, a toll road connection through the Austrian Alps between Salzburg and East Tyrol.
Felbertauernstraße AG is the company that operates the Felbertauern Road and the Felbertauern Tunnel, a key toll connection through the Austrian Alps between Salzburg (Mittersill) and East Tyrol (Matrei in Osttirol). The route provides an important north–south link for private motorists, tourist traffic, and commercial transport, helping drivers avoid longer detours over high mountain passes. The company is based in Lienz, Tyrol, Austria, and is responsible for road maintenance, tunnel safety systems, snow clearance, and the collection of tolls for vehicles using the tunnel section.
A charge from Felbertauernstraße AG on your bank or card statement usually relates to a toll you paid when driving through the Felbertauern Tunnel. This can be a one-time toll for a single passage, a multi-trip ticket, or a longer-term product such as a season or annual pass purchased at the toll station or via a partner outlet. Charges may also appear if your vehicle’s registration is linked to a fleet or customer account, if you paid the toll for a rental car, or if your card was used to purchase toll vouchers in advance. In some cases, you may see a temporary authorization or a slightly delayed posting date depending on how your bank processes international card payments.
If you don’t recognize a Felbertauernstraße AG charge, start by checking whether you (or anyone driving your vehicle) recently traveled by car through the Austrian Alps between Salzburg and East Tyrol, especially near Mittersill and Matrei in Osttirol, on the date of the charge. Compare the date and amount to any toll receipts you received at the toll plaza or from your rental car company; toll receipts are usually issued on-site when paying by card or cash. For detailed questions or to request a billing clarification, visit felbertauernstrasse.at and use their contact options (contact form or listed phone numbers) with your travel date, approximate time, vehicle details, and a copy of your bank statement showing the charge. If you still suspect an error after contacting them, you can also speak with your bank or card issuer about disputing the transaction.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Felbertauernstraße AG.
Why do I see a charge from Felbertauernstraße AG on my bank or credit card statement?
This charge almost always corresponds to a toll you paid for using the Felbertauern Tunnel on the road between Mittersill (Salzburg) and Matrei in Osttirol (East Tyrol), Austria. The toll can be paid by card directly at the toll station, via self-service terminals, or through certain partner outlets that sell tickets or vouchers. If you rented a car, the toll might have been paid by the rental company and then passed on to you as part of your rental charges.
What are the typical toll amounts Felbertauernstraße AG charges for cars and other vehicles?
Toll prices vary by vehicle category (e.g., passenger cars, motorcycles, buses, trucks) and by the type of product (single trip, multiple trips, or season/annual tickets). For passenger cars, the single-trip toll is usually in the low double-digit euro range, while discounted multi-trip or annual passes cost more overall but less per journey. Prices are periodically adjusted, so for the current fee schedule you should check the “Tarife” or “Preise” (prices) section at felbertauernstrasse.at.
Why is the Felbertauernstraße AG amount higher than a single toll passage I remember paying?
You may have been charged for a multi-trip ticket, a return journey, or a longer-term product such as a season or annual pass rather than just one passage. Some drivers also purchase a block of trips at once, which results in a higher one-time amount that covers multiple future passages. Review any tickets or invoices you received at the toll booth to see the exact product you purchased, and compare the printed total with the amount on your statement.
Can I cancel or get a refund for a Felbertauernstraße AG toll purchase?
Single-passage tolls that have already been used generally cannot be refunded, as they correspond to a completed journey. For unused multi-trip tickets or longer-term products, refund or partial credit policies depend on the specific ticket conditions and whether the ticket has been used. If you believe you were double-charged or charged in error, contact Felbertauernstraße AG via the contact options on felbertauernstrasse.at with your receipt (if available) and bank statement; they can review the transaction and advise whether a correction or refund is possible.
How do I contact Felbertauernstraße AG about a charge I don’t recognize?
Go to felbertauernstrasse.at and navigate to their contact or “Kontakt” section, where you’ll find a contact form and current telephone numbers for the operating company. When reaching out, include the date of the charge, the exact amount and currency, the name that appears on your statement, and any information about your trip (date/time of passage, vehicle license plate, and whether it was a rental car). Providing a redacted screenshot or PDF of your statement with the relevant line highlighted can help them quickly locate the transaction.
Could this Felbertauernstraße AG charge be related to a rental car or fleet vehicle?
Yes. If you drove a hire car through the Felbertauern Tunnel, the toll might have been paid directly at the toll station by you or later settled by the rental company and then billed to your card. For company or fleet vehicles, the toll might be processed through a central account and then recharged to your employer or to the payment method on file. If you are unsure, check your rental agreement or ask your employer or fleet manager whether the vehicle used the Felbertauern route on the date in question.
Why do I see an international or slightly different amount for a Felbertauernstraße AG toll?
Felbertauern tolls are charged in euros (EUR), and your bank or card issuer will convert the amount to your home currency if your account is in a different currency. Exchange rates, foreign transaction fees, or card network fees can make the final posted amount slightly higher than the base euro toll price. If the difference seems larger than expected, review your bank’s foreign transaction fee policy or contact your bank for a breakdown of how the total was calculated.
Can Felbertauernstraße AG place authorization holds or pending charges on my card?
In most cases, the toll is charged as a completed transaction at the time you pay at the toll booth or terminal. However, depending on your bank and how the payment terminal processes the card, you may briefly see the amount as a pending or authorized transaction before it fully posts. If a pending charge appears to duplicate a posted one, wait a few business days; the extra pending entry normally disappears. If both remain and you’re charged twice, contact Felbertauernstraße AG and your bank with details to request a correction.