Ferrocarrils de la Generalitat Valenciana

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Ferrocarrils de la Generalitat Valenciana (FGV) is the public rail operator that runs the Metrovalencia network in Valencia and the TRAM d’Alacant system in Alicante, Spain.

Valencia, Spain
fgv.es
Owned by Generalitat Valenciana

About Ferrocarrils de la Generalitat Valenciana

Ferrocarrils de la Generalitat Valenciana (FGV) is a public railway company owned by the Valencian regional government. It operates and manages the narrow-gauge metro, tram, and light rail services in the Valencian Community, primarily under the Metrovalencia brand in and around the city of Valencia and the TRAM d’Alacant network along the Alicante and Costa Blanca corridor. These services provide urban and regional public transportation, connecting city centers, suburbs, and coastal towns across the region.

A card or bank statement charge reading something like “FGV VALENCIA 12” is very likely related to the purchase or recharge of public transport tickets or passes for Metrovalencia or TRAM d’Alacant, such as single journeys, multi-trip cards, tourist passes, or contactless bank card validations at station machines or ticket offices. Charges may reflect kiosk purchases, online/app purchases, or in-station ticket vending machines, and can appear as one-off transactions or multiple small amounts if several tickets were bought separately.

If you have questions about an FGV charge, start by checking any tickets or transport cards (e.g., SUMA or Metrovalencia cards) you used in Valencia or Alicante around the transaction date, and review receipts or confirmation emails from the Metrovalencia or TRAM websites or apps. You can visit fgv.es or the Metrovalencia/TRAM customer service pages for contact phone numbers and online forms, or go in person to an FGV customer service office at a main station to request detailed information about the transaction. When contacting them, have your card’s last four digits, transaction date, approximate time, and charge amount handy to help them locate the payment record.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ferrocarrils de la Generalitat Valenciana.

  1. FGV VALENCIA 12

Frequently Asked Questions

What does a charge labeled “FGV VALENCIA” or “FGV VALENCIA 12” on my card mean?

A descriptor like “FGV VALENCIA” typically indicates a payment to Ferrocarrils de la Generalitat Valenciana for public transport services in the Valencia area, most often a Metrovalencia or TRAM ticket or pass purchased at a station machine, ticket office, or via their online/app channels.

What kinds of tickets or passes can result in an FGV charge on my statement?

FGV charges can come from single-ride tickets, multi-trip cards, zonal or SUMA passes, tourist passes, and recharges of existing transport cards for Metrovalencia or TRAM d’Alacant. The exact amount depends on the zones and ticket type you selected at the time of purchase.

Can FGV place authorization holds or small temporary charges on my card?

When paying by card—especially via online or app channels—FGV’s payment processor may place a temporary authorization hold to verify the card. These holds usually match the intended fare amount and are reversed automatically if the transaction fails or is cancelled; only the final confirmed purchase should remain as a settled charge.

How can I verify what specific tickets I bought for an FGV charge?

Check the date and time of the charge against your travel in Valencia or Alicante, then review any paper tickets, transport cards, or email confirmations you received. If you registered an online account or used an app, you can log in to view your purchase history. Customer service at Metrovalencia or TRAM can also look up transactions if you provide the card details and transaction information.

How do I request a refund or dispute an incorrect FGV charge?

If you believe an FGV charge is incorrect, first contact Metrovalencia or TRAM customer service using the contact details on fgv.es, explaining the issue and providing your ticket information, card’s last four digits, and the exact charge. If the problem is not resolved, you can then contact your bank to formally dispute the transaction, referencing your communication with FGV.

How can I contact FGV about a billing or ticketing issue?

You can reach FGV through the official website fgv.es, which links to Metrovalencia and TRAM customer service, including phone numbers, contact forms, and office locations. You may also visit a main Metrovalencia or TRAM station’s customer service center in person with your card and any tickets to get help with billing questions.

Why do I see multiple small FGV charges on the same day?

Multiple small FGV charges on the same day usually mean several separate ticket purchases or card recharges—such as buying individual tickets for different travelers, topping up a card more than once, or making separate journeys that were each charged to a contactless card. Reviewing your travel that day and any tickets you purchased can help reconcile these amounts.

Is FGV the same as Metrovalencia or TRAM d’Alacant on my statement?

Yes. Metrovalencia and TRAM d’Alacant are the transport networks operated by Ferrocarrils de la Generalitat Valenciana. Depending on how your bank formats descriptors, your statement may show “FGV,” “FGV VALENCIA,” or a similar wording rather than the Metrovalencia or TRAM brand name.

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