Question 1

Why did I get a charge from Filly & Fair on my card?

Accepted Answer

Most Filly & Fair charges come from in‑person purchases at their café in Melbourne’s 600 Bourke Street legal precinct—typically coffee, breakfast, lunch, or grab‑and‑go items. Check whether you or a colleague used your card for a coffee run, lunch meeting, or office catering order on that date. If your workplace uses a shared or corporate card, confirm with your team or office manager who may have used the card at the café.

Question 2

What typical amounts might I see from Filly & Fair on my statement?

Accepted Answer

Common small transactions are usually for single coffees or snacks (often in the range of a few to several Australian dollars), while larger totals may reflect multiple meals, coffee rounds, or catering orders that can run higher. If you see a Filly & Fair charge that’s larger than your usual coffee spend, consider whether it may have been a team shout, a working‑lunch order, or a bulk takeaway purchase for a meeting.

Question 3

Does Filly & Fair offer subscriptions or recurring charges for coffee or meals?

Accepted Answer

Filly & Fair primarily operates as a pay‑as‑you‑go café and does not typically bill customers on a subscription basis like a streaming or software service. If you see recurring charges with similar amounts and dates, double‑check that they are not repeated in‑person purchases (for example, a regular weekly team coffee or lunch). Any formal catering or standing corporate orders would usually be arranged directly through Ambient Food Group and clearly communicated to the business account holder.

Question 4

Why do I see a small pending or duplicate Filly & Fair charge?

Accepted Answer

A small pending amount or what looks like a duplicate charge may be an authorization hold placed by your bank or payment processor when you tap or insert your card. This temporary hold is used to confirm your card is valid and should drop off automatically within a few business days, leaving only the final settled transaction. If a pending amount does not disappear or you’re charged twice for the same visit, contact your bank and optionally reach out to Filly & Fair with your receipt to help reconcile the issue.

Question 5

How can I get a copy of my receipt or tax invoice for a Filly & Fair purchase?

Accepted Answer

If you need a receipt or tax invoice, note the transaction date, exact amount, and last four digits of your card, then contact Filly & Fair or Ambient Food Group via the details on ambientfoodgroup.com.au or by visiting the café in person. For recent transactions, staff can often reprint an EFTPOS receipt or provide a simple invoice; for older purchases, they may need additional time to search their POS records. Corporate customers arranging catering should also check with their office manager or accounts team, who may already hold emailed invoices from Ambient Food Group.

Question 6

How do I resolve a Filly & Fair charge I don’t recognize or believe is incorrect?

Accepted Answer

First, confirm that no one else with access to your card (family members, colleagues, or office staff for corporate cards) made a purchase at the café on the transaction date. If the charge still seems unfamiliar, contact Filly & Fair or Ambient Food Group with your transaction details and ask them to look it up. If they cannot locate a matching sale or you still believe the charge is unauthorized, immediately contact your bank or card issuer to report the transaction and initiate a dispute or chargeback investigation.

Question 7

Can I get a refund if I was charged the wrong amount at Filly & Fair?

Accepted Answer

If you believe you were overcharged—for example, the amount on your statement doesn’t match your printed receipt—return to the café with your receipt or contact them using the information on ambientfoodgroup.com.au. In many cases, if an error is confirmed in their POS records, staff can process a refund or adjustment back to the original payment method. Refund timing depends on your bank but typically appears within a few business days once processed.

Question 8

How can I contact Filly & Fair about a bank charge or billing question?

Accepted Answer

You can usually reach Filly & Fair by visiting the café at Melbourne’s 600 Bourke Street legal precinct during trading hours and speaking with a manager or supervisor. For more formal or after‑hours queries—especially about corporate or catering charges—go to ambientfoodgroup.com.au to find email and phone contact details for Ambient Food Group. When you contact them, provide the transaction date, amount, and last four digits of your card so they can quickly locate the charge in their system.

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