Firehouse Hotel is a heritage-listed former fire station in North Sydney that has been converted into a contemporary two-level pub with a bar, bistro, gaming room and function spaces.
Firehouse Hotel is a heritage-listed former fire station in North Sydney, New South Wales, that has been transformed into a contemporary two-level pub and social venue. It features multiple bars, a bistro-style dining area, a gaming room with electronic gaming machines, and flexible function spaces for private events and corporate gatherings. Guests typically visit for casual drinks, meals, after-work meetups, and special occasions, and the venue also hosts events and group bookings that may involve pre-arranged food and beverage packages.
A Firehouse Hotel charge on your bank or card statement will usually relate to in-venue spending such as bar tabs, meals in the bistro, gaming room purchases, or charges for a booked function or event. Charges may appear under variations of the name like “FIREHOUSE HOTEL NORTH SYDNEY” or similar. You might also see a single combined total if you kept a tab open across the bar and dining areas, or a pre-authorisation hold if you provided your card to open a tab or secure a function booking; in that case, the final amount can differ slightly from the original hold once your tab is closed and tips or adjustments are applied.
If you’re unsure about a Firehouse Hotel charge, start by checking any receipts from a recent visit, including group dinners or work events where your card may have been used, as well as any function booking confirmations in your email. Compare the transaction date and amount to when you were at the venue, and remember that weekend or late-night transactions may settle on the next business day. For further clarification, you can contact Firehouse Hotel directly using the details on their website (firehousehotel.com.au) or call the venue during opening hours, providing the transaction date, exact amount, and the last four digits of your card so staff can help look up the transaction and resolve any discrepancies.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Firehouse Hotel.
Why do I see a Firehouse Hotel charge on my card when I only remember having a few drinks?
Firehouse Hotel often runs tabs where all your food and drinks are added together and charged as a single transaction when you close the tab. The final amount can include multiple rounds of drinks, bar snacks, and any tips you chose to add, which may be higher than the last single order you recall. If you were part of a group, your card might have been used as the main tab and later split in cash or transfers between friends, so the total card charge will reflect the full tab amount. Check your itemised receipt, if you requested one, or contact the venue for a transaction breakdown.
Can Firehouse Hotel place a pre-authorisation hold on my card, and why might the amount differ from the final charge?
Yes, Firehouse Hotel may place a temporary pre-authorisation hold when you open a bar tab, start a gaming tab, or secure a function booking. This hold is not the final charge; it’s a security measure to confirm your card is valid and has sufficient funds. When your tab is closed, the actual spend (plus any tips or adjustments) replaces the hold, and the original pre-authorisation should drop off your account within a few business days, depending on your bank.
Does Firehouse Hotel have any memberships, loyalty programs, or recurring subscription charges?
Firehouse Hotel operates primarily as a pub, bar, and function venue and does not typically bill customers on a subscription or recurring membership basis. Most charges are one-off transactions for food, drinks, gaming, and event packages made in person at the venue. If you see multiple similar charges, they usually reflect separate visits or separate tabs rather than a recurring subscription. If you suspect a card has been stored and used without your knowledge, contact both the venue and your bank immediately.
How can I get an itemised receipt or verify what was included in my Firehouse Hotel charge?
If you didn’t receive a printed receipt at the time of payment, you can request an itemised copy from Firehouse Hotel by contacting them directly. Have the transaction date, approximate time, charged amount, and the last four digits of your card ready so staff can locate the record in their point-of-sale system. They can confirm line items such as drinks, meals, gaming purchases, function room fees, and any surcharges or tips that made up the final amount.
I was charged by Firehouse Hotel after a function or group booking—why is the amount different from the original quote?
Function and group booking quotes at Firehouse Hotel typically cover pre-arranged food and beverage packages, but the final invoice can change if your group orders additional items on the day, extends the duration, or upgrades package options. A security deposit or minimum spend might also be held or pre-authorised and then reconciled against actual spending. Review your function agreement and any email correspondence, then contact the venue’s events or functions team if you believe there is an error or need a detailed breakdown of the final charge.
How do I dispute a Firehouse Hotel charge or request a refund or adjustment?
To dispute a charge, contact Firehouse Hotel as soon as possible using the phone number or contact form listed on firehousehotel.com.au, and provide your receipt (if available), the transaction amount, and the time and date of your visit. The venue can investigate potential errors such as duplicate charges, incorrect amounts, or items added to the wrong tab. Refunds or adjustments are handled at the venue’s discretion and may take a few business days to appear in your account once processed. If you suspect fraud and cannot resolve it with the venue, follow up with your bank or card issuer to lodge a formal dispute.
Why is my Firehouse Hotel transaction showing as ‘pending’ on my statement?
A pending Firehouse Hotel transaction usually indicates your bank is still processing either a pre-authorisation hold or a recently closed bar or gaming tab. This status is normal and should update to the final posted amount once the transaction fully settles, often within 1–3 business days. If the pending amount does not clear or convert to a final charge after several days, contact your bank first to confirm their processing timelines, then reach out to the venue if necessary.
How can I contact Firehouse Hotel about a charge on my account?
You can reach Firehouse Hotel using the contact details and enquiry form on their official website, firehousehotel.com.au, or by calling the venue during trading hours. When you contact them, include the transaction date, exact amount, card type, and the last four digits of your card so staff can quickly locate your payment. For charges related to functions or events, it’s helpful to mention the booking name and event date as well.