FirstAidPro

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FirstAidPro is an Adelaide-based registered training organisation that provides nationally accredited first aid, CPR, and related safety training courses for individuals and workplaces across Australia.

Adelaide, South Australia, Australia
firstaidpro.com.au

About FirstAidPro

FirstAidPro is an Adelaide-based Registered Training Organisation (RTO) that delivers nationally accredited first aid, CPR, and related safety training across Australia. They offer courses such as HLTAID009 Provide Cardiopulmonary Resuscitation (CPR), HLTAID011 Provide First Aid, HLTAID012 Provide First Aid in an Education and Care Setting, and various workplace and industry-specific programs. Training is provided at public training venues in major cities and regional areas, as well as onsite at workplaces, and courses are designed to meet national competency standards for individuals, community groups, and organisations.

A charge from FirstAidPro on your bank or card statement usually relates to booking a training course through their website (firstaidpro.com.au), over the phone, or via a workplace group booking. This may be a one-time payment for a single course, a combined course package (for example, First Aid + CPR), or an employer-funded group session that has been processed on a company card. In some cases, you might also see a charge if you rescheduled and paid a fee, purchased a replacement certificate or manual, or upgraded to a different course option. FirstAidPro generally charges the full course fee at the time of booking; they do not typically run “trial periods” or ongoing subscription-style billing, but you may see separate charges if you book multiple dates or participants.

If you’re unsure about a FirstAidPro charge, start by checking your email for booking confirmations or tax invoices from FirstAidPro around the date of the transaction, including any work or alternate email addresses you may have used. Log into your FirstAidPro account (if you created one) or refer to your booking reference to match the amount to a specific course. To resolve questions, you can contact FirstAidPro directly via the contact details on firstaidpro.com.au (phone and online enquiry form), providing the last 4 digits of the card, the exact amount, and the transaction date so they can locate your booking. Common billing issues—such as duplicate bookings, name corrections on certificates, reschedule fees, or employer reimbursements—are usually handled by their admin team, who can confirm attendance, resend receipts, or discuss refund or transfer options in line with their policies.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to FirstAidPro.

  1. FIRST AID ADELAIDE ADELAIDE AUS

Frequently Asked Questions

What types of charges might I see from FirstAidPro on my bank statement?

Most charges from FirstAidPro relate to course bookings, such as HLTAID011 Provide First Aid, HLTAID009 Provide CPR, HLTAID012 Provide First Aid in an Education and Care Setting, or workplace onsite training. You might also see charges for rescheduling fees, upgrading to a different course, additional participants on a group booking, or purchasing replacement certificates or course materials. Charges generally appear as a one-off payment around the time you made or modified your booking.

How much do FirstAidPro courses usually cost, and what amounts are common?

FirstAidPro prices can vary by course type, location, and any promotional discounts, but standard public courses typically fall within a set range (for example, CPR-only is usually lower than full first aid or childcare first aid). It’s common to see individual course charges in the approximate range of AUD $60–$80 for CPR-only and higher amounts for full first aid or specialised courses. For the most accurate and current pricing, check the specific course page on firstaidpro.com.au or your booking confirmation email. Multiple participants or bundled courses may appear as one combined charge.

Why was I charged by FirstAidPro when my course is still weeks away?

FirstAidPro generally processes payment in full at the time of booking to confirm your spot in the course, even if the training date is in the future. This means the charge can appear on your statement weeks before you actually attend. Your confirmation email and tax invoice will show the course date, location, and payment details that correspond to the transaction on your statement.

How can I cancel or reschedule my FirstAidPro course and will I get a refund?

To cancel or reschedule, you typically need to contact FirstAidPro directly via the contact details on firstaidpro.com.au or follow any self-service reschedule links provided in your confirmation email. Their ability to offer a refund, credit, or transfer depends on how much notice you give and their current cancellation and transfer policy. In many cases, bookings can be transferred to another date or participant rather than refunded, especially close to the course date. Always refer to the terms and conditions attached to your booking confirmation for specific timeframes and fees.

How do I contact FirstAidPro about an unexpected or duplicate charge?

Visit firstaidpro.com.au and use the listed phone number or online enquiry form to reach their administration team. When you contact them, provide the exact amount of the charge, the date it appeared, the name on the booking (if known), and the last 4 digits of the card used so they can locate the transaction. They can check for duplicate bookings, processing errors, or multiple participants and advise whether an adjustment, refund, or credit is possible under their policies.

Does FirstAidPro place authorization holds or small temporary charges on my card?

FirstAidPro generally processes full course payments rather than small temporary authorisation amounts, so most people will only see the actual course fee charged. However, your bank or card provider may show a brief ‘pending’ status before it settles as a completed transaction. If you see a small, unusual authorisation amount, it may be related to your bank’s security or verification process rather than FirstAidPro itself; you can confirm this with your bank and FirstAidPro if unsure.

Can FirstAidPro charges appear under a different name or descriptor on my statement?

Depending on your bank, the charge may appear as “FIRSTAIDPRO,” “FIRST AID PRO,” or a similar merchant descriptor referencing firstaidpro.com.au or their registered business name. In some cases, especially for corporate or group bookings, it might include a location reference such as “Adelaide” or an abbreviation. If the wording looks related to first aid or safety training and matches a booking you made, it is likely your FirstAidPro payment.

How can I get a copy of my invoice or receipt for a FirstAidPro charge?

Invoices and receipts are typically emailed automatically to the address you used when booking your course. Check your inbox and spam/junk folders for messages from FirstAidPro around the date of the transaction. If you can’t find it, contact FirstAidPro via their website with your name, course date/location, and payment details so they can resend your tax invoice or provide proof of payment for your records or employer.

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