FoodWorks

Grocery95% confidence

FoodWorks is an Australian network of independently owned supermarkets, grocery, and convenience stores operating under a common retail banner.

South Wharf, Melbourne, Victoria, Australia
foodworks.com.au
Owned by Australian United Retailers Limited (AUR)

About FoodWorks

FoodWorks is an Australian network of independently owned and operated supermarkets, grocery, and convenience stores trading under the shared FoodWorks banner. Stores range from small local convenience outlets to full‑line supermarkets offering fresh fruit and vegetables, meat, dairy, frozen goods, pantry staples, household products, and often local or specialty items. Because stores are independently run, product ranges, in‑store services, and accepted payment methods can vary by location, but all trade under the foodworks.com.au brand and national marketing program headquartered in South Wharf, Melbourne, Victoria.

A FoodWorks charge will usually appear on your bank or card statement when you make a purchase in one of their supermarkets or convenience stores, or place an online order via foodworks.com.au or a participating delivery partner. The transaction description may show as “FOODWORKS,” “FOODWORKS [SUBURB/STORE NAME],” or similar, sometimes with the store’s town or state abbreviation. Most charges are one‑off purchases for groceries, but you may also see amounts for delivery fees, grocery gift cards, mobile top‑ups, or other services sold at the checkout. Some banks show a temporary “pending” or small pre‑authorisation amount before the final total is posted, especially for contactless or online transactions.

If you’re unsure about a FoodWorks charge, start by checking recent grocery trips and receipts from any FoodWorks or similarly named local supermarket you’ve visited. Look at the transaction date, time, and store location in your online banking and match it to your shopping history or digital receipts from online orders. For questions, contact the specific store shown on your receipt or use the contact details on foodworks.com.au (including store finder and enquiry form) with your statement screenshot and approximate purchase details; they can help identify the sale, reprint receipts, and address common issues such as duplicate charges, refund queries, or card payments that didn’t appear to complete at the checkout.

Bank Statement Variations

6 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to FoodWorks.

  1. FOODWORKS BRUNSWICK EAS AUS
  2. FOODWORKS CLONCURRY CLONCURRY AU
  3. FOODWORKS CLONCURRY CLONCURRY AUS
  4. FOODWORKS CLONCURRY\5 39B RAMSAY STREET\
  5. FOODWORKS KENSINGTON\256 ANZAC PARADE\KE
  6. FOODWORKS VALLEY MET FORTITUDE VAL AUS

Frequently Asked Questions

Why do I see a FoodWorks charge on my card when I only bought groceries locally?

FoodWorks is a national banner for independently owned supermarkets and convenience stores across Australia, so a transaction from your local shop may appear as “FOODWORKS” or “FOODWORKS [SUBURB/STORE NAME]” on your statement. Even if you know the store by a different local name, its merchant facility may be registered under the FoodWorks banner. Check the location in your online banking; if it matches where you shopped for groceries or snacks, this is likely that purchase.

Does FoodWorks have subscriptions or recurring charges for groceries?

FoodWorks generally operates on a pay‑per‑purchase basis, and most customers will only see one‑off charges for in‑store or online grocery orders. Some independently owned stores may offer local delivery, standing orders, or account arrangements for businesses or community groups, which can result in regular or repeated charges. If you see recurring FoodWorks transactions, contact the store directly using the number on your receipt or via the store finder on foodworks.com.au to confirm whether you have a delivery schedule or account billing set up.

Why is there a small or duplicate FoodWorks amount showing as ‘pending’?

Some banks display a temporary authorisation when you tap or insert your card, or when you place an online order with FoodWorks, before the final amount settles. This can look like a small test charge or an initial pending amount followed by the final grocery total. These authorisations are not additional fees and should drop off automatically within a few business days; if a pending hold remains or you see two completed FoodWorks charges for the same shop, contact your bank and the store to investigate a possible duplicate.

How can I get a copy of my FoodWorks receipt or verify what was purchased?

If you shopped in‑store, you’ll need to contact the specific FoodWorks location where you made the purchase, as receipts and transaction logs are held at store level. Use the transaction date, time, and amount from your bank statement, along with the store suburb shown in the description, then call or visit that store to request a reprinted receipt or transaction lookup. For online orders placed via foodworks.com.au or a delivery partner, check your email for an order confirmation or invoice, or log into the ordering platform to view your order history.

How do refunds and price corrections work at FoodWorks?

Because FoodWorks stores are independently owned, refund and exchange policies can vary slightly, but most follow standard Australian Consumer Law and will assist with faulty products, incorrect pricing, or mistaken transactions. Typically, refunds are processed back to the original payment method and may take a few business days to appear on your card statement. Bring your receipt or proof of purchase and the product (if applicable) to the store, or contact them by phone first to confirm their process. For online orders, follow the instructions in your order confirmation email or contact customer service through foodworks.com.au.

Can I cancel or change an online FoodWorks order after I’ve been charged?

If you placed an online order with FoodWorks or a partner delivery platform, your card may be charged when the order is submitted or when it is picked and packed. Changes or cancellations depend on the timing and the service used; many stores can only amend orders before picking begins. Check your order confirmation email for modification or cancellation links, or call the store or platform support immediately with your order number to request changes. Any approved cancellations or item removals are usually refunded to your original payment method.

Why is the FoodWorks charge higher than the amount I expected?

A FoodWorks total can be higher than expected if it includes items like tobacco, prepaid mobile recharge, lottery or gift cards, delivery fees, bag fees, or surcharges displayed at checkout. In some regions, card surcharges may apply and will be itemised on your receipt. Compare the charge on your statement with your paper or emailed receipt; if you still can’t reconcile the amount, contact the store directly with the date, time, and total so they can review the transaction line by line.

How do I contact FoodWorks about a suspicious or unrecognised charge?

First, check whether anyone in your household used your card at a local FoodWorks store around the transaction date. If the charge is still unfamiliar, use the store finder on foodworks.com.au to identify the store based on the suburb or location shown on your statement, then call the store to ask them to look up the transaction. For broader issues or if you cannot identify the specific store, use the contact details on foodworks.com.au to submit an enquiry to head office and also alert your bank to dispute or block any suspected fraudulent activity.

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