Franky & Co

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Franky & Co is an Australian café and patisserie chain offering specialty coffee alongside a wide range of cakes, donuts, pastries, and light meals such as pies, sausage rolls, sandwiches, and breakfast items.

Sydney, New South Wales, Australia
frankyandco.com.au

About Franky & Co

Franky & Co is an Australian café and patisserie chain based in Sydney, New South Wales, known for specialty coffee, fresh pastries, and classic bakery items. Their stores typically offer espresso-based coffee, cakes, donuts, slices, tarts, and light meals such as pies, sausage rolls, toasties, sandwiches, and breakfast items. Many locations are in shopping centres and local retail strips across NSW and beyond, and some stores accept online orders, phone pre-orders for whole cakes, and sell gift vouchers.

A Franky & Co charge may appear on your bank or card statement when you purchase coffee, food, or pastries in-store, place an online or phone order, or pay a deposit for a custom cake or catering order. The descriptor may show as “FRANKY & CO”, “FRANKY & CO CAFÉ”, the specific store location name, or include their payment provider’s name (for example, a POS or EFTPOS system). You might also see a small temporary authorization when your card is first tapped or inserted, particularly for contactless or pay-at-counter terminals; this pending amount is usually replaced by the final sale total within a few days.

To verify a Franky & Co charge, check the date, amount, and location against recent visits to a Franky & Co café, and look for paper receipts, email confirmations, or SMS order messages. If you ordered a whole cake, catering, or placed a deposit, match the amount to your booking confirmation. For questions, visit frankyandco.com.au to find store contact details, or contact the specific café listed on your receipt or statement; they can look up your transaction by date, time, and amount. If you still don’t recognize the charge, contact your bank or card issuer to dispute or block the transaction while it’s investigated.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Franky & Co.

  1. FRANKY AND CO EAST MAITLAND AUS

Frequently Asked Questions

Why do I see a Franky & Co charge on my statement if I only bought a coffee and pastry?

Franky & Co processes all in-store food and drink purchases through their café point-of-sale system, so a single charge can cover your entire order (for example, coffee plus a donut or sausage roll). The description may list only the store name or “Franky & Co” without item details, which can make a small café purchase harder to recognize when you review your statement later.

Why is the Franky & Co amount slightly higher than the prices I remember?

The total on your statement may include extras such as additional espresso shots, syrups, milk alternatives, or upgraded pastry sizes. If you dined in, added a tip at the terminal, or ordered multiple items (such as a coffee run for several people), the final bill can be higher than the base menu prices you recall. Check your receipt, if available, for a full item breakdown.

What are typical charge amounts I might see from Franky & Co?

Smaller everyday purchases like a coffee and pastry commonly appear as charges in the range of roughly AUD $5–$15, while a few items or light meals may total around AUD $15–$30 depending on the store and items chosen. Larger amounts, such as AUD $30–$100 or more, are often associated with whole cakes, catering trays, or multiple takeaway coffees and food items. Exact pricing varies by location and product, so refer to in-store menus or check with the specific café for current prices.

Why do I see a small pending or duplicate Franky & Co charge on my card?

Some payment terminals at Franky & Co locations may place a temporary authorization hold to confirm that your card is valid before finalizing the sale. This can appear as a small or duplicate pending amount separate from the actual transaction. The authorization hold usually disappears automatically within a few business days and should not post as an additional completed charge; if it does, contact the store or your bank with the date and amount.

Can I get a refund from Franky & Co if I was charged incorrectly?

If you believe you were overcharged or charged twice, first contact the specific Franky & Co café where the transaction occurred, bringing your receipt or a screenshot of your bank statement as proof. Most locations can review their till records for the date and time of your purchase and, if an error is confirmed, process a refund back to your original payment method. Refund timing may depend on your bank and can take several business days to appear on your account.

How do I resolve an unrecognized Franky & Co charge if I don’t remember visiting the café?

Check whether a family member, partner, or colleague may have used your card for a coffee run or to pick up cakes or pastries, as these everyday purchases are easy to forget. Then match the date and suburb shown on your statement to any shopping centre visits, errands, or work commutes where a Franky & Co store is located. If you still don’t recognize the charge, contact the store or use the contact form or location finder at frankyandco.com.au for assistance, and notify your bank if you suspect unauthorized card use.

Does Franky & Co have subscriptions or recurring billing for coffee or cakes?

Franky & Co primarily operates as a walk-in café and patisserie, so most customers are charged per visit rather than by subscription. You should not normally see recurring monthly charges from Franky & Co in the same way you would from a streaming or app service. If you notice repeated charges on a set schedule that you don’t understand, review any standing orders for regular cake or catering pickups and contact the relevant store or your bank for clarification.

How can I contact Franky & Co about a charge if I don’t have my receipt?

Visit frankyandco.com.au and use the ‘Contact’ or ‘Store Locator’ section to find the phone number or email address of the location closest to the suburb listed on your statement. Provide them with your name (if given at order), the exact charge amount, the last four digits of your card, and the date and approximate time of the transaction so staff can search their records. If you can’t identify the exact store, submit a general enquiry through the website with a screenshot of the charge, and they can help direct you to the right location.

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