FreshChoice

Grocery95% confidence

FreshChoice is a New Zealand franchise supermarket chain of locally owned and operated grocery stores offering fresh produce, meat, packaged foods, and everyday household essentials.

Christchurch, New Zealand
freshchoice.co.nz
Owned by Woolworths Group (via Woolworths New Zealand / Wholesale Distributors Limited)

About FreshChoice

FreshChoice is a New Zealand supermarket franchise with locally owned and operated stores across the country, headquartered in Christchurch. Each FreshChoice store offers a full range of groceries, including fresh fruit and vegetables, butcher-quality meat, bakery items, chilled and frozen foods, pantry staples, and everyday household essentials. Many locations also provide in-store delis, ready-made meals, and specialty or local products tailored to the community they serve. Shoppers can buy in-store or, at participating locations, order online via freshchoice.co.nz for delivery or click & collect.

A charge from “FreshChoice”, “FreshChoice [Suburb/Store Name]”, or “FRESHCHOICE.CO.NZ” on your bank statement typically relates to a grocery purchase made at one of their supermarkets or through their online shopping service. This could be a one-off in-store shop, a contactless or payWave transaction, an online order, or a recurring online grocery order you’ve set up (such as a regular weekly shop). You may also see temporary authorization holds for online orders where FreshChoice verifies your card before finalizing the total, especially if items are substituted, weighed (e.g., produce, meat), or if there are delivery/service fees that can change slightly.

If you’re unsure about a FreshChoice charge, start by checking recent receipts from your local store, your email for online order confirmations, or your account order history at freshchoice.co.nz if you shop online. Compare the transaction date and amount to your last grocery visits, including any online delivery or click & collect orders. For further clarification, you can contact the specific FreshChoice store listed on the charge (phone numbers are on freshchoice.co.nz) or reach out to their online support if it relates to an internet order. Common issues—such as duplicated charges, pending holds that haven’t fallen off, or questions about substitutions and weighted items—are usually resolved by speaking directly with the store’s customer service or the helpdesk referenced in your online order confirmation email.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to FreshChoice.

  1. FRESHCHOICE CITY MKT\71 LICHFIELD STREET

Frequently Asked Questions

Why did I get a charge from FreshChoice on my bank statement?

Most FreshChoice charges come from in-store grocery purchases, online orders placed via freshchoice.co.nz, or contactless payments you made at a local FreshChoice supermarket. The charge description may include the store name or suburb, for example, “FRESHCHOICE MERIVALE” or “FRESHCHOICE ONLINE.” If you share a card with family members or flatmates, check whether someone else used your card for a grocery shop.

What are common FreshChoice charge amounts I might see?

FreshChoice transactions vary widely depending on your shop—typical household grocery trips might range from around NZD $30–$60 for a small top-up shop to NZD $150–$350 or more for a full weekly shop. Online orders may also include delivery or service fees, often adding roughly NZD $5–$15 depending on the store and delivery option. You might also see smaller amounts for quick purchases like milk, bread, or snacks under NZD $20.

Why do I see a second or slightly different FreshChoice amount after placing an online order?

For online orders, FreshChoice often places an initial authorization hold based on the estimated order total when you check out. The final amount can change slightly after your order is picked due to weighted items (like fruit, vegetables, and meat sold by weight), unavailable items, or substitutions. The initial hold should automatically drop off, leaving only the final processed charge within a few business days, depending on your bank.

Does FreshChoice offer subscriptions or recurring grocery orders that could explain repeated charges?

FreshChoice does not typically sell subscriptions in the way streaming services or apps do, but some stores allow you to create repeat or saved online orders that you can reorder regularly. If you routinely place a similar weekly or fortnightly shop online, your statement may show FreshChoice charges in a repeating pattern. Check your freshchoice.co.nz account order history to see whether multiple recent orders were placed, and whether any were scheduled or re-ordered by someone with access to your account.

How can I get a receipt or order details to match with the FreshChoice charge?

For in-store purchases, your best record is the paper receipt given at checkout; if you’ve lost it, some stores can reprint or look up recent transactions if you provide the date, approximate time, amount, and the last four digits of your card. For online orders, log in to freshchoice.co.nz, go to your account or ‘My Orders’ section, and view past orders and invoices, which show exact amounts, products, and any delivery or service fees. Your email inbox may also have order confirmation and tax invoice emails from FreshChoice for each online shop.

How do I query, cancel, or change an online FreshChoice order that’s been charged?

If you need to change or cancel an online order, contact the specific FreshChoice store fulfilling your order as soon as possible; their contact details are provided in your order confirmation email and on freshchoice.co.nz under ‘Stores.’ Many stores can modify or cancel orders up to a certain cut-off time before picking and packing begins. If an order has already been processed and charged, the store may offer a refund or credit for unavailable items, substitutions you didn’t accept, or clear errors—this is handled on a case-by-case basis by store management.

How do I request a refund or dispute a FreshChoice charge I don’t recognise?

Start by contacting the FreshChoice store named on your statement or receipt and explain the issue, providing the transaction date, exact amount, and the last four digits of the card used. For online orders, reply to your order confirmation email or use the contact details listed on freshchoice.co.nz to reach the online shopping team. If the store confirms it’s an error or duplicate charge, they can usually process a refund back to your card; if you still believe the charge is fraudulent and cannot resolve it with FreshChoice, contact your bank to lodge a dispute.

How can I contact FreshChoice about a billing or payment issue?

Visit freshchoice.co.nz and use the ‘Stores’ section to find the phone number and address of the specific supermarket that likely processed your transaction. For questions about online orders, refer to your order confirmation email, which includes contact details for the online shopping team at that store, or use the contact form or support links on freshchoice.co.nz. When you call or email, have your transaction details ready—date, amount, store location, and the last four digits of your card—to help them quickly locate your purchase.

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