Full Moon Hotel

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Full Moon Hotel is a historic bayside pub in Sandgate offering bar service, bistro dining, gaming, function spaces, and multiple drive‑through and retail bottleshops.

Sandgate, Queensland, Australia
fullmoonhotel.com.au

About Full Moon Hotel

Full Moon Hotel is a historic bayside pub and dining venue located in Sandgate, Queensland, overlooking Bramble Bay. The venue combines a classic Queensland hotel bar with a modern bistro, gaming lounge, function and event spaces, and multiple drive‑through and retail bottleshops. Guests visit for casual drinks, meals, live entertainment, and private events such as weddings, corporate functions, and celebrations. The hotel is a popular local landmark, and many transactions are processed through EFTPOS terminals on-site or via their online booking and event systems.

A charge from Full Moon Hotel may appear on your bank statement after you purchase food or drinks at the bar or bistro, buy takeaway alcohol from their drive‑through or bottleshop, or settle a bar tab opened against your card. You may also see a charge for deposits or final payments for functions and events, gift vouchers, or group bookings. At times, a temporary pre‑authorization or hold (often a set amount like AU$1 or a rounded figure such as AU$50–AU$200) may appear when opening a tab, confirming a function booking, or verifying a card; these holds usually drop off automatically after your bank releases them. Regular or recurring charges are uncommon, but can occur if you have an ongoing function payment plan or a standing corporate or events arrangement.

If you’re unsure about a Full Moon Hotel charge, first check recent visits to the venue, food and drink receipts, bottleshop dockets, or email confirmations for any function or event bookings. Compare the transaction date and amount to when you last dined, bought takeaway alcohol, or paid a deposit. To resolve questions, contact the venue directly using the phone number or contact form listed at fullmoonhotel.com.au, providing the exact transaction date, amount, and the name on the card so staff can look up the payment in their point‑of‑sale system. Common issues—such as duplicate payments, unclosed bar tabs, or confusion between in‑venue and bottleshop charges—are usually resolved by issuing a refund, adjusting the bill, or providing a detailed tax invoice or receipt.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Full Moon Hotel.

  1. Full Moon Hotel Sandgate AUS

Frequently Asked Questions

Why do I see a charge from FULL MOON HOTEL or FULL MOON SANDGATE on my bank statement?

This charge typically comes from a visit to the Full Moon Hotel in Sandgate for bar drinks, bistro meals, or purchases from their drive‑through or retail bottleshop. It can also relate to bar tabs, function deposits, or final payments for events held in their function spaces. Check any recent visits to Sandgate, group dinners, or celebrations where one person’s card may have been used to pay for the group.

What are common amounts I might be charged by Full Moon Hotel?

Most everyday charges are for bar and bistro spending, often ranging from around AU$20–AU$60 for individuals and AU$80–AU$300 for groups, depending on food and drinks ordered. Bottleshop or drive‑through purchases can range from AU$15 for a single item to several hundred dollars for cartons or larger orders. Function deposits and event packages may show as larger, round‑number transactions (for example, AU$200, AU$500, or more) aligned with quoted event packages.

Why is there a small or odd amount from Full Moon Hotel listed as pending on my card?

The venue may place a temporary pre‑authorization on your card when you open a bar tab, secure a function booking, or verify your card for a higher‑value transaction. This may appear as a small charge (such as AU$1) or a rounded hold amount (for example, AU$50–AU$200) and will usually be released by your bank within a few business days. If the hold does not drop off after your next statement cycle, contact both your bank and the hotel to confirm the status.

Can Full Moon Hotel charges be recurring or subscription‑based?

Full Moon Hotel does not typically operate on a subscription model like streaming services or gyms, so ongoing recurring charges are uncommon. However, you might see multiple charges over a short period if you visit frequently, split bills over separate transactions, or have staged payments for a function or event package. If you see repeated charges you don’t recognize, contact the hotel to confirm whether they relate to an event booking, payment plan, or multiple visits.

How do I get a copy of my receipt or tax invoice from Full Moon Hotel?

You can usually obtain a copy of your receipt by contacting the venue directly via the phone number or email listed on fullmoonhotel.com.au and providing the transaction date, approximate time, amount, and the last four digits of your card. Staff can search their point‑of‑sale system and email or print a detailed tax invoice. For function bookings, check your email inbox and spam folder first, as invoices and confirmations are often sent automatically at the time of booking or payment.

How can I dispute a charge or request a refund from Full Moon Hotel?

If you believe you were overcharged, charged twice, or billed for items you didn’t receive, contact the hotel as soon as possible with your bank statement screenshot, receipt (if available), and the full transaction details. In many cases, issues such as duplicate charges or accidental over‑tipping can be verified in their system and corrected with a refund or adjustment. If you cannot resolve the issue directly with the venue, you may then contact your bank to discuss a transaction dispute or chargeback.

How do I change or cancel a function, event, or group booking at Full Moon Hotel to avoid unwanted charges?

Function and event bookings at Full Moon Hotel generally require a deposit and are subject to specific cancellation and change policies, which are outlined in the event confirmation or terms sent to you by email. To change guest numbers, reschedule, or cancel, contact the events team using the contact details on fullmoonhotel.com.au as early as possible—fees or forfeited deposits may apply if you cancel close to the event date. Always request written confirmation of any changes or cancellations so you can match these against later charges on your statement.

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