Global Ticket

Entertainment95% confidence

Global Ticket is a Dutch online ticketing platform that provides e‑ticketing and reservation systems for museums, attractions, and events, primarily in the Benelux region.

Amsterdam, Netherlands
globalticket.com
Owned by CM.com

About Global Ticket

Global Ticket is an online ticketing company based in Amsterdam that specializes in providing cloud-based ticketing solutions for museums, attractions, zoos, and cultural venues. Founded in 2013, it has grown into a leading ticketing provider for institutions such as Madurodam, Van Gogh Museum, and other major attractions, and since 2020 it has operated as part of CM.com. The platform handles the full online ticket journey, from selecting time slots and ticket types to payment processing and issuing scannable e‑tickets.

A charge labeled something like “GLOBALTICKET AMSTERDAM” on your card statement typically relates to tickets you purchased online for a museum, attraction, exhibition, or similar leisure activity. In many cases, you complete your order on the attraction’s website (for example, a museum or theme park), but the actual payment and ticket issuance are processed by Global Ticket B.V. as their ticketing partner, which is why their name appears as the merchant of record instead of the venue’s name. The charge amount usually corresponds to the total ticket price plus any service fees shown at checkout.

If you have questions about this charge, start by checking your email for confirmation messages from the venue or from Global Ticket, including any PDFs or barcoded e‑tickets. These emails usually include a booking reference that support can use to look up your order. If you still can’t identify the transaction or need to change or cancel your visit, you can contact Global Ticket’s ticket support via the support links on the attraction’s ticket page or via the contact details on their website. Have your card’s last four digits, transaction date, and any order numbers ready to speed up resolution. Refunds, date changes, and no‑show policies are typically determined by the venue’s terms, but Global Ticket manages the technical processing once a venue approves a change or refund.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Global Ticket.

  1. Globalticket Amsterdam
  2. Globalticket amsterdam

Frequently Asked Questions

Why does my bank statement show a charge from “GLOBALTICKET AMSTERDAM”?

This descriptor indicates that your online ticket purchase for a museum, attraction, or event was processed by Global Ticket B.V. in Amsterdam, which acts as the ticketing and payment provider for many venues. Even if you bought tickets on a museum or attraction’s website, Global Ticket may appear as the merchant of record on your card statement.

What types of purchases typically result in a Global Ticket charge?

Global Ticket charges usually correspond to e‑tickets for museums, attractions, exhibitions, or similar leisure activities, often including time‑slot reservations. The amount should match the total displayed at checkout, including any booking or service fees shown on the venue’s ticket page where Global Ticket is listed as the ticket partner.

How can I find the receipt or tickets related to my Global Ticket charge?

Search your email (including spam/junk folders) for confirmation messages from the venue or from Global Ticket containing terms like “ticket,” “booking,” or the venue’s name. These emails typically include a booking reference, summary of the charge, and attached or linked e‑tickets. If you created an account with the venue, your tickets may also be visible in your account’s “My tickets” or “Orders” section.

How do I change the date or time of tickets purchased via Global Ticket?

Date and time changes depend on the policy of the museum or attraction. Many venues allow changes via a “Ticket support” or “Change reservation” link in your confirmation email or on their ticket page, which routes you to Global Ticket’s support tools. Use your booking reference and email address to request a new time slot; if changes are allowed, Global Ticket will process the amendment on behalf of the venue.

How can I request a refund for a Global Ticket transaction?

Refunds are generally governed by the venue’s terms and conditions. First, review the refund policy in your confirmation email or on the attraction’s website. If refunds are permitted, use the ticket support link or contact form associated with your order (often provided by Global Ticket). Provide your booking reference, visit date, and reason for the request. If the venue approves a refund, Global Ticket processes the payment reversal back to your original card.

I see a small or duplicate Global Ticket amount—could this be an authorization hold?

In some cases, a small temporary amount or a briefly duplicated entry may appear as an authorization hold while your bank and Global Ticket’s payment processor verify your card. Authorization holds should automatically drop off within a few business days. If a small amount remains posted or you see an unexpected duplicate after that time, contact your bank and then reach out to Global Ticket support with the transaction details for investigation.

How do I contact Global Ticket about a charge I don’t recognize?

Use the “Ticket support” or help/contact button on the ticketing page of the museum or attraction where you believe you purchased tickets; this typically connects to Global Ticket’s support environment. You can also visit globalticket.com and follow links to support or use the contact details listed there. Have the transaction date, amount, last four digits of your card, and any possible venue names ready so they can locate your booking.

Can Global Ticket cancel my subscription or membership with a museum or attraction?

Global Ticket mainly provides the technical ticketing and payment processing; policies around memberships, season passes, or recurring subscriptions are set and managed by each museum or attraction. To cancel or pause an ongoing membership, contact the venue directly using the contact details in your membership confirmation. Once the venue updates or cancels your plan, any future recurring payments that were being processed through Global Ticket will be adjusted accordingly.

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