Great Lakes Music Company

Entertainment78% confidence

Great Lakes Music Company is a Lansing, Michigan–based operator of jukeboxes, arcade games, ATMs, and vending equipment for bars, restaurants, and other venues.

Lansing, Michigan, United States
glmvending.com

About Great Lakes Music Company

Great Lakes Music Company is a family-owned amusement and vending operator based in the Lansing, Michigan area. The business supplies and services internet-connected jukeboxes, arcade and pinball machines, soft‑tip darts, pool tables, bulk candy and prize vending, and ATMs for local bars, restaurants, and other entertainment venues. Under related brands such as Great Lakes Vending Services and Spartan Water & Coffee Service, they also provide snack and beverage vending and other unattended retail solutions for businesses and institutions.

A CTLP* Great Lakes charge on a bank statement most likely comes from using one of Great Lakes Music Company’s machines—such as paying to play a digital jukebox, an arcade game, a pool table, or making a purchase at a vending machine—where the card reader is processed through Cantaloupe, Inc. (CTLP). In many cases the descriptor will show the CTLP* prefix (indicating the payment processor) followed by a shortened merchant name like “Great Lakes” or “Great Lakes Music,” sometimes with a location code or MCC such as 5814 attached. These are typically small-dollar, one‑time charges corresponding to the exact amount you authorized at the machine.

If you have questions about a CTLP* Great Lakes charge, start by recalling where you might have recently used a jukebox, game, or vending machine in a bar, restaurant, or similar venue in the Michigan region, and check any on‑screen receipt or transaction history if you used a loyalty feature. You can also contact Great Lakes Music Company or the establishment where the machine is located, providing the transaction date, amount, and last four digits of your card so they can look up the vend. If the transaction still cannot be identified or appears fraudulent, you should contact your card issuer to dispute the charge and request that your card be replaced.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Great Lakes Music Company.

  1. CTLP *Great Lakes 5814 CTLP* Great Lakes US

Frequently Asked Questions

Why do I see a CTLP* Great Lakes charge on my card statement?

The CTLP* Great Lakes descriptor usually indicates a purchase made on a Great Lakes Music Company machine—such as a jukebox, arcade game, pool table, or vending machine—where the payment was processed through Cantaloupe, Inc. (CTLP). The CTLP prefix is the processor, while “Great Lakes” refers to the underlying merchant operating the equipment.

What kinds of purchases typically create a charge from Great Lakes Music Company?

Typical charges come from paying to play songs on an internet jukebox, starting a game on an arcade or pinball machine, renting a pool table by the game, or buying snacks or drinks from a vending machine that Great Lakes Music Company operates in a bar, restaurant, or business location.

Are CTLP* Great Lakes charges recurring or subscription-based?

In most cases, CTLP* Great Lakes charges are single, one‑time transactions tied to a specific use of a jukebox, game, or vending machine. Great Lakes Music Company generally operates pay‑per‑use equipment rather than ongoing consumer subscriptions, so you should not see a recurring monthly fee from them.

How can I verify which machine or location a CTLP* Great Lakes charge came from?

Check the date and amount of the charge and think back to any recent visits to bars, restaurants, or venues where you used a jukebox, arcade game, pool table, or vending machine. If you remember the venue, you can contact the business and ask which amusement or vending provider they use; they can often reach out to Great Lakes Music Company with your transaction details to confirm the specific machine and vend.

How do I request a refund for a failed vend or game from Great Lakes Music Company?

If a jukebox didn’t play your selection, a game malfunctioned, or a vending machine failed to dispense an item after charging your card, note the location, machine type, date, approximate time, and amount charged. Then contact either the venue’s management or Great Lakes Music Company directly using the contact information on their website, and provide these details so they can investigate and, if appropriate, issue a refund or credit.

Why is the descriptor abbreviated to just “Great Lakes” instead of the full company name?

Because the transaction is routed through the CTLP (Cantaloupe) payment platform, card networks limit the length of the descriptor line. As a result, the processor prefix (CTLP*) and a shortened merchant label like “Great Lakes” or “Great Lakes Music” are used rather than the full legal name, which can make the charge harder to recognize later.

Can Great Lakes Music Company place temporary or pending holds on my card?

Some card readers may initially send a small authorization or a standardized amount before the final transaction is settled, which can appear as a pending CTLP* Great Lakes hold. This pending amount should update to the actual purchase price—or fall off entirely—within a few days once the transaction is fully processed.

What should I do if I don’t recognize a CTLP* Great Lakes charge and no one in my household admits to making it?

First, verify that no family member used a jukebox, arcade game, or vending machine around the date of the charge. If no one recognizes it, contact your bank or card issuer, explain that the CTLP* Great Lakes transaction is unfamiliar, and ask them to investigate. They can provide additional details, help you dispute the charge if it appears unauthorized, and issue a new card if necessary.

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