Greenwood Hotel

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Greenwood Hotel is a historic pub and bar with large courtyards, food service and event spaces, operating as a major drinking and dining venue atop Greenwood Plaza in North Sydney.

North Sydney, New South Wales, Australia
Owned by Tilley & Wills Hotels

About Greenwood Hotel

Greenwood Hotel is a landmark pub and bar located above Greenwood Plaza in North Sydney, New South Wales, Australia. Housed in a beautifully restored historic sandstone building, it features expansive outdoor courtyards, multiple indoor bars, and dedicated dining and event areas. The venue offers pub-style meals, share plates, cocktails, beer and wine, as well as large-scale function spaces for corporate events, private parties, and social gatherings.

A Greenwood Hotel charge may appear on your bank or card statement when you pay for food and drinks at the bar or restaurant, settle a bar tab, purchase event tickets, or pay a deposit for a function or group booking. Charges may also relate to pre-authorisations placed when you open a bar tab or secure an event booking, which show as a pending or temporary amount before the final total is processed. If you’ve attended an after-work drinks function, a weekend event, a ticketed party, or a corporate function at Greenwood Hotel, the payment may have been processed under a name like “GREENWOOD HOTEL NORTH SYDNEY” or similar.

If you don’t recognise a Greenwood Hotel charge, first check recent visits to North Sydney, work events, or social gatherings that may have taken place there, and confirm with friends or colleagues who may have used your card on the tab. Review any email confirmations or receipts from greenwoodhotel.com, ticketing partners, or event organisers. For billing questions or to request a detailed receipt, you can contact the venue via the contact form at greenwoodhotel.com or by phone during opening hours; provide the exact charge amount, date, and the last 4 digits of your card to help them locate the transaction. Common issues—such as confusion between an authorisation hold and the final charge, split bills, or shared tabs—are usually resolved by the venue providing an itemised tax invoice and clarifying which items were billed to your card.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Greenwood Hotel.

  1. HOTEL GREENWOOD PTY LI NORTH SYDNEY AU
  2. HOTEL GREENWOOD PTY LI NORTH SYDNEY AUS

Frequently Asked Questions

Why do I see a charge from Greenwood Hotel on my statement?

A charge from Greenwood Hotel typically comes from paying for food and drinks at the bar or restaurant, settling a bar tab, or attending a ticketed event at the venue in North Sydney. It can also be related to a deposit or final payment for a private or corporate function held in one of their event spaces. The transaction descriptor often includes terms like “GREENWOOD HOTEL”, “GREENWOOD NORTH SYDNEY”, or similar.

What are common amounts I might be charged by Greenwood Hotel?

Common Greenwood Hotel charges in AUD can range from small bar purchases (e.g., $15–$40) to larger group tabs ($80–$400+) depending on food and drink ordered. Function deposits or minimum spends can be significantly higher and are often pre-agreed in a function contract or booking confirmation. If you see a round amount (e.g., $200.00 or $500.00), it may be a pre-agreed function deposit or minimum spend payment.

Why is there a pending or duplicate charge from Greenwood Hotel on my card?

Greenwood Hotel may place a temporary pre-authorisation on your card when you open a bar tab or provide a card as security, which can appear as a pending charge. Once the tab is closed, the final amount is processed and the original hold is released, usually within 3–7 business days depending on your bank. In some cases this can look like a duplicate, but only the final settled amount should remain after the hold expires.

How can I get a copy of my receipt or tax invoice from Greenwood Hotel?

To request a receipt or tax invoice, contact Greenwood Hotel via the enquiry form at greenwoodhotel.com or call the venue and ask to speak with a manager or accounts. Provide the date and approximate time of your visit, the amount charged, the last 4 digits of your card, and the name on the booking or tab. They can usually email you an itemised receipt once the transaction is located in their point-of-sale system.

I was at a work or group event—why is the Greenwood Hotel charge on my personal card?

For corporate or group events, organisers sometimes use a personal card to open a tab or pay a deposit, with reimbursement handled separately by the company or group. You may also see a Greenwood Hotel charge if your card was used as the main tab card, while others paid cash or transferred you their share later. Check with your event organiser, colleagues, or friends to confirm how the bill was settled and whether your card was nominated for the main payment.

How do I dispute a charge or request a refund from Greenwood Hotel?

If you believe you were overcharged or billed in error, contact Greenwood Hotel directly first, as they can review itemised sales records and bar tab histories. Reach out via phone or the contact details on greenwoodhotel.com, and provide transaction information and your concerns (e.g., items you didn’t receive, incorrect tip amount, or double billing). If the venue confirms an error, they can process a partial or full refund back to your original payment method; if you can’t resolve the issue with them, you may then contact your bank to dispute the transaction.

Can Greenwood Hotel split bills or tabs, and why might I see multiple smaller charges?

Greenwood Hotel can generally split bills between multiple cards at the bar or table, which may result in several smaller individual charges instead of one large total. If you and friends each paid a portion, you might only see your share on your statement, while the full bill appears across several different cards. Multiple charges on the same date for smaller amounts may also reflect ordering in rounds rather than running a single continuous tab.

How can I contact Greenwood Hotel about a charge I don’t recognise?

Visit greenwoodhotel.com and use the contact or enquiries form, or call the venue during trading hours (North Sydney, NSW time) and ask for a duty manager or accounts. Have ready the transaction date, exact amount, card type, and the last 4 digits of your card so staff can search their transaction logs. They can confirm what the charge relates to, identify which bar or area processed it, and send supporting documentation if needed.

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