Ground Up

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Ground Up is a coffee bar and café concept operated at Hobart Airport in Cambridge, Tasmania, offering espresso drinks, light meals and grab‑and‑go food for travelers. The outlet is run by SSP Australia Catering Pty Limited, part of SSP Group’s portfolio of food and beverage brands in travel locations.

London, England, United Kingdom
foodtravelexperts.com
Owned by SSP Group plc

About Ground Up

Ground Up is a coffee bar and café concept located inside Hobart Airport in Cambridge, Tasmania, and operated by SSP Australia Catering Pty Limited, part of the global SSP Group of travel food and beverage brands. It primarily serves airport passengers and staff, offering espresso-based coffees, tea, cold drinks, pastries, sandwiches, light meals, and grab‑and‑go items that can be taken on board flights. As an airport outlet, Ground Up typically processes quick counter-service transactions using card and mobile payments, and may appear on your statement under names such as “GROUND UP HBA,” “SSP AUSTRALIA CATERING,” or similar SSP-related descriptors.

A charge from Ground Up may appear on your bank or card statement when you purchase coffee, food, or snacks at Hobart Airport, usually on the same day you travel. Most transactions are one‑time purchases for small amounts, but you might also see multiple charges if you made several separate visits in one day (for example, morning coffee and then a pre‑flight snack). In some cases, you may see a small pending or pre‑authorization amount—this can happen when using contactless payments or certain digital wallets, and is later adjusted to the final purchase total.

If you’re unsure about a Ground Up charge, start by checking receipts from your travel day and confirming whether you passed through Hobart Airport around the transaction date. Look in your email or airline app for boarding passes and travel confirmations to match dates and times, and review photos or calendar entries from your trip. For purchase or billing questions, you can contact Hobart Airport’s customer service, or reach SSP Australia via the contact details on the SSP Group website (foodtravelexperts.com), providing the date, exact amount, and the reference shown on your statement. Your card issuer can also help clarify unfamiliar merchant descriptors, and if a transaction still appears incorrect, they can advise on dispute or chargeback options.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Ground Up.

  1. GROUND UP HBA CAMBRIDGE AUS

Frequently Asked Questions

Why do I see a charge from Ground Up or SSP Australia Catering on my card?

This charge is typically from a purchase you made at the Ground Up café inside Hobart Airport in Cambridge, Tasmania. The outlet is run by SSP Australia Catering Pty Limited, so your statement may show names such as “GROUND UP HBA,” “SSP AUSTRALIA CATERING,” or a variation combining Ground Up and Hobart Airport. These charges usually relate to coffee, drinks, and food you bought while traveling through the airport.

What are typical amounts I might be charged by Ground Up at Hobart Airport?

Common transaction amounts range from about AUD $4–$8 for a single coffee, AUD $8–$15 for sandwiches or light meals, and AUD $10–$25 if you purchased multiple items together (for example, coffees plus food for several people). Because this is an airport outlet, prices can be slightly higher than high‑street cafés, and it’s common to see round figures where you added extra items at the counter. Multiple smaller Ground Up charges on the same day usually indicate separate visits or split payments.

Why is there a small pending or duplicate Ground Up charge on my statement?

You may see a small pre‑authorization or pending charge when you pay using contactless or a mobile wallet, as the payment system temporarily verifies your card. This temporary hold can differ slightly from the final amount and normally drops off within a few business days, leaving only the completed transaction. If a pending authorization does not clear after 7–10 days, contact your bank or card issuer and provide the date and description (e.g., “GROUND UP HBA” or “SSP AUSTRALIA”).

Does Ground Up offer subscriptions, memberships, or recurring billing?

Ground Up at Hobart Airport operates as a walk‑up café with one‑time, pay‑as‑you‑go purchases and does not typically offer subscription plans or recurring memberships. If you see repeated charges, it most likely reflects multiple separate visits around different flights or travel days rather than an automatic subscription. Check the dates and times of each charge and compare them to your travel history to verify they align with your airport visits.

How can I get a copy of my receipt or verify what I bought at Ground Up?

Receipts are normally printed or offered via tap‑to‑pay terminals at the time of purchase, so first check any paper receipts you kept from your travel day. If you no longer have the receipt, note the exact date, time window, and amount of the charge and contact Hobart Airport’s general enquiries line or reach out to SSP via the contact form at foodtravelexperts.com, asking to be directed to SSP Australia/Hobart Airport. Provide as much detail as possible (last 4 digits of your card, currency, and transaction description) so they can attempt to locate your transaction record.

How do I request a refund or correct an incorrect Ground Up charge?

If you believe you were overcharged or charged twice, gather your statement details and any receipts and first contact the Ground Up location as soon as possible—this is generally done via Hobart Airport’s customer service or by being referred to the local SSP Australia management. Clearly explain the issue, the exact amount, and date of the transaction so staff can investigate and, if appropriate, process a refund back to your original payment method. If you cannot resolve it with the merchant or cannot reach them, contact your bank or card provider to dispute the transaction.

Can I cancel or reverse a Ground Up payment after I’ve left the airport?

Ground Up purchases are one‑time retail transactions and cannot be “cancelled” like a subscription, but they can sometimes be refunded or adjusted by the outlet if an error occurred. If you realize a mistake after leaving, contact the airport or SSP Australia as soon as possible with your transaction details, as it is easier to verify and correct issues within a short time frame. Your card issuer can help if you suspect fraud or if you are unable to reach the merchant.

How can I contact Ground Up or SSP about a charge on my statement?

Because Ground Up is operated by SSP Australia Catering Pty Limited, billing and transaction questions are typically handled through SSP’s customer service. Visit foodtravelexperts.com and use the contact or “Customer Feedback” section, indicating that your enquiry concerns the Ground Up café at Hobart Airport in Tasmania, Australia. You can also reach out to Hobart Airport’s customer service via the airport’s official website, which can route your enquiry to the appropriate onsite operator. Always include the transaction date, exact amount, card type, and the description shown on your statement to speed up assistance.

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