Gull Petroleum is an Australian fuel retailer and wholesaler whose brand appears on independent service stations and roadhouses, including sites in Western Australia such as the Gull Settlers Roadhouse in Myalup.
Gull Petroleum is an Australian fuel retailer and wholesaler based in Perth, Western Australia. The Gull brand appears on a mix of company-supplied and independently operated service stations and roadhouses, particularly across Western Australia, including regional sites such as the Gull Settlers Roadhouse in Myalup. Under the broader Puma Energy Australia network (pumaenergy.com.au), many Gull-branded locations offer unleaded and premium petrol, diesel (including high-flow diesel for trucks), LPG at some sites, plus convenience-store items, food, coffee, and refreshments for travellers.
A Gull Petroleum charge may appear on your bank or credit card statement when you purchase fuel at the pump, pay for items in the roadhouse or convenience store, use attached services such as a car wash, or pay for truck diesel at high-flow bowsers. If you used pay-at-pump or tap‑and‑go, you may first see a temporary authorisation hold (often a rounded amount, such as AUD $50–$150) that is later replaced by the actual transaction total. One-time fuel purchases, food and drink, and other retail items are the most common reasons for a Gull charge; there are no subscription or recurring billing products directly associated with standard Gull service station purchases.
If you’re unsure about a Gull Petroleum charge, start by checking the date, location, and amount against any recent fuel stops or road trips, and look for a matching EFTPOS or card receipt from a Gull or Puma Energy–branded station. The descriptor on your statement may reference “GULL”, “GULL PETROLEUM”, or a specific roadhouse name plus “PUMA” or “FUEL”. For further clarification or to query a transaction, you can contact the site directly using details on your receipt or signage at the station, or use the contact form on pumaenergy.com.au with the transaction date, exact amount, and the last four digits of your card. Your bank can also help dispute incorrect or duplicated charges, and can explain any temporary authorisation holds you see on your account.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Gull Petroleum.
Why do I see a Gull Petroleum or GULL/PUMA charge on my statement when I only bought fuel?
Many Gull-branded service stations are supplied or managed under the Puma Energy Australia network, so your statement description may show “GULL”, “GULL PETROLEUM”, “PUMA”, or a combination plus the town or site name. Even if you only purchased fuel, the charge will usually be processed as a single card transaction from the station’s merchant account, which may not exactly match the trading name you saw on the roadside sign.
Why is there a larger pending amount (like $80 or $150) from Gull when I only bought a small amount of fuel?
When you use pay‑at‑pump or payWave/tap‑and‑go at some Gull Petroleum locations, the terminal may place a temporary authorisation hold for a preset amount (for example, $50–$150) to verify your card. Once the transaction is finalised, this pending hold is replaced by the actual amount of fuel you pumped, and the unused portion of the hold is released by your bank, usually within a few business days. If the larger pending amount doesn’t resolve to the correct final charge, contact your bank and provide the date, station location, and receipt.
Can Gull Petroleum charges be recurring or subscription-based?
Gull Petroleum service station transactions are normally one‑off purchases for fuel, food, or convenience-store items, and they do not sell consumer subscriptions in the way streaming or app services do. However, if you use a fleet card, fuel card, or corporate account that can be used at Gull/Puma sites, you might see periodic consolidated statements or grouped transactions issued by your fleet card provider rather than Gull itself. In that case, you should log into your fleet card or corporate fuel account portal to review detailed transaction history.
How do I get a copy of a receipt or tax invoice for a Gull Petroleum transaction?
If you need a receipt for a Gull purchase, first check your wallet, email (if you requested an e‑receipt), or your banking app for the exact transaction date, time, and amount. Then contact the specific Gull or Puma Energy–branded station where you purchased, as individual sites usually handle their own point‑of‑sale records; they can often reprint or email a tax invoice if you provide card details (last four digits), the amount, and approximate time. If you’re unsure which site it was, review your statement for the location name (e.g., Myalup, Bunbury, Perth suburb) to narrow it down before calling.
How can I dispute or request a refund for a Gull Petroleum charge I don’t recognise?
Start by confirming whether someone else on your account (such as a partner or family member with an additional card) used a Gull or Puma Energy–branded station on that date. If you still don’t recognise the charge, contact the station directly using the phone number on your receipt or on-site signage, or reach out via the customer contact options at pumaenergy.com.au with full transaction details. If the merchant cannot locate or correct the transaction and you believe it’s unauthorised or incorrect, contact your card issuer or bank to initiate a formal dispute/chargeback, providing any evidence you have.
Why did I see both a pending Gull Petroleum charge and a final charge for a different amount?
This usually happens when an initial authorisation is placed (often when you insert or tap your card at the pump) and then the final transaction for the exact fuel volume is processed once you finish filling. The pending authorisation amount may remain visible in your online banking for a few days until your bank releases it, even though only the final, correct amount is actually captured by Gull. If both the hold and the final charge post as completed charges, contact your bank and the relevant Gull/Puma station with your receipt to request correction.
How can I contact Gull or Puma Energy Australia about a charge on my card?
Visit pumaenergy.com.au and use the Australia section’s contact or customer service form, providing the station location, transaction date and time, amount, and the last four digits of your card. If you still have your receipt, it may list a direct phone number for that specific Gull-branded station or roadhouse, which is often the fastest way to resolve a billing query. Your bank can also help trace the merchant ID shown on your statement to identify the exact site that processed the transaction.
What types of purchases typically show up as Gull Petroleum charges and what amounts are common?
Most Gull Petroleum charges come from fuel purchases (petrol or diesel), which can range from small top‑ups to full tank fills depending on pump prices and vehicle size, as well as snacks, drinks, coffee, or travel essentials bought in the store. Truck drivers may see higher‑value diesel transactions from high‑flow pumps at roadhouses, sometimes several hundred dollars in a single stop. The description may include the town or roadhouse name, so match both the amount and location with any recent trips to confirm the charge.