HBF Stadium

Entertainment86% confidence

HBF Stadium is a major multi-purpose sports, aquatic, and entertainment venue in Perth, hosting swimming facilities, gyms, sporting events, concerts, and community programs.

Perth, Western Australia, Australia
hbfstadium.com.au
Owned by VenuesWest (Western Australian Sports Centre Trust)

About HBF Stadium

HBF Stadium is a large multi-purpose sports, aquatic, and entertainment complex located in Mount Claremont, Perth, Western Australia. Operated by VenuesWest, it features indoor and outdoor swimming pools, a high-performance gym and fitness centre, group fitness studios, courts and stadium spaces for various sports, as well as facilities for concerts, expos, and community events. The venue also runs swim schools, children’s holiday programs, sports training, and club programs, and regularly hosts national and international competitions.

A charge from HBF Stadium may appear on your bank statement for a variety of reasons, including casual entry to the pools or gym, ongoing fitness or swim school memberships, direct debit for term programs, or event and concert tickets purchased online or at the box office. You might also see charges for kids’ programs, squad training, venue or lane hire, or competition entry fees. In some cases, you may notice a pending or small test charge related to updating your payment details, setting up a direct debit, or an authorization hold when purchasing tickets or making a booking online.

If you’re unsure about an HBF Stadium charge, start by checking recent bookings, memberships, or tickets purchased through hbfstadium.com.au or via their reception or box office. Review your email for receipts or booking confirmations under your name or family members, and log into any online account you use with HBF Stadium (for memberships, swim school, or ticketing) to view your transaction history. For unresolved questions, use the contact details and enquiry forms on the HBF Stadium website, or visit reception in person; have the date, exact charge amount, and the last four digits of the card ready so staff can quickly locate the transaction and help with billing issues, cancellations, or corrections.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to HBF Stadium.

  1. HBF STADIUM MOUNT CLAREMO AUS

Frequently Asked Questions

Why was I charged a recurring amount by HBF Stadium each fortnight or month?

HBF Stadium processes many memberships and programs (such as gym memberships, swim school, and squad training) by recurring direct debit, typically on a fortnightly or monthly cycle. These charges will usually be for the same or very similar amount on a regular schedule. You can confirm your billing cycle and agreed fees in your membership or program agreement, or by checking your account/contract details provided when you joined.

What are the typical costs that might appear as an HBF Stadium charge on my statement?

Common HBF Stadium charges include casual pool or gym entry (usually a small single-entry amount), group fitness passes, ongoing gym or aquatic memberships, and fees for swim school or children’s programs. Larger one-off amounts may relate to multi-visit passes, term-based programs, or event and concert tickets. Exact pricing can change over time, so refer to the current price lists and membership options on hbfstadium.com.au or any quote/receipt you were given when you joined or booked.

How do I cancel or pause my HBF Stadium membership or direct debit payments?

Memberships and direct debit arrangements (for the gym, aquatic memberships, or ongoing programs) must be cancelled or suspended according to the terms you agreed to when joining. Typically this involves submitting a cancellation or suspension request form and providing a set notice period before your next debit date. You can usually obtain and submit this form via reception or through the contact options on hbfstadium.com.au. Until your cancellation is processed and confirmed in writing or email, debits may continue, so keep a copy of any confirmation you receive.

Why do I see a pending or small test charge from HBF Stadium on my card?

A small temporary authorization or pending charge can occur when you update your payment details, set up a new direct debit, or purchase tickets or services online. This is used by the bank to verify that your card is valid and has sufficient funds. These authorizations are not actual payments and should disappear or be reversed automatically after a few business days. If a small test amount remains on your account beyond that, contact your bank and then reach out to HBF Stadium with the transaction details.

How can I get a copy of my HBF Stadium receipt or check what the charge was for?

Receipts for online bookings, memberships, and program registrations are generally emailed to the address you provided at the time of purchase. You may also be able to access transaction history or invoices through any online member or program portal linked from hbfstadium.com.au. If you can’t find a receipt, contact HBF Stadium via their website or reception with your full name, approximate date of purchase, and the exact amount charged so they can locate and resend your receipt or explain the transaction.

How do I request a refund or dispute an HBF Stadium charge?

Refunds and charge corrections are handled under HBF Stadium’s specific terms and conditions, which may differ for tickets, memberships, and programs. In most cases, you’ll need to contact the venue directly—using the contact forms or phone details on hbfstadium.com.au—and provide your receipt or booking number, the cardholder name, the date and amount of the charge, and a brief explanation of the issue. They will review whether your situation meets their refund or credit criteria and advise next steps. For ticketed events run by external promoters, refund rules may be set by the promoter or ticketing provider, so you may be referred to them.

Could an HBF Stadium charge be linked to my child’s swim school or holiday program?

Yes, many HBF Stadium charges are for children’s services such as Learn to Swim, squad training, or school holiday and term programs. These are often billed as term fees or recurring debits if you opted for an installment plan. If you have registered a child for lessons or programs in recent months, check your emails and paperwork from HBF Stadium for program names, dates, and costs that match the transaction amount on your statement.

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