Heart and Soul Coffee

Coffee80% confidence

Heart and Soul Coffee appears to be an independent Australian coffee business operating in the Zetland area of Sydney, likely trading as a café or coffee shop serving espresso drinks and light food.

Zetland, New South Wales, Australia

About Heart and Soul Coffee

Heart and Soul Coffee (legally registered as HEART AND SOUL COFFEE PTY LTD) is an independent Australian coffee business based in postcode 2017, which covers the Zetland area of inner‑Sydney. It’s set up as a private Australian company, active since March 2016, and operates as a local café/coffee retailer rather than a large chain. You’ll typically see them trading as a café or coffee shop serving espresso drinks, teas and light food, and possibly supplying coffee through nearby offices or delivery platforms rather than via a heavily advertised website. ([businessprofiles.com](https://businessprofiles.com/details/heart-and-soul-coffee-pty-ltd/AU-14611209191?utm_source=openai))

A Heart and Soul Coffee charge usually appears on your bank or card statement when you’ve bought something in person at the café (like coffee, breakfast, pastries or snacks) or ordered via a food‑delivery app that routes payments through their business name. Most charges will be one‑time transactions in the range you’d expect for an Australian café (for example, roughly AU$4–7 for a standard coffee, AU$10–25 for meals, depending on what you ordered), though exact prices vary and aren’t publicly listed by the company. In some cases you may see a small temporary “pending” or pre‑authorisation amount if you paid via mobile wallet, card-on-file, or a delivery platform that verifies your card before finalising the order; these holds should automatically drop off after a few days.

If you’re unsure about a Heart and Soul Coffee charge, first check your email and app receipts from the date of the transaction (Uber Eats, DoorDash, Menulog, Deliveroo or your card wallet often itemise orders under the café’s trading name). Compare the transaction date, amount and location with when you were in or near Zetland or ordered from a Zetland‑area café. If you still can’t recognise it, search maps for “Heart and Soul Coffee Zetland” and call the café directly using the phone number listed there, or visit in person with your receipt or statement so they can look up the sale on their POS system. For unresolvable or clearly fraudulent transactions, contact your bank or card issuer to dispute the charge—especially if you see multiple unfamiliar charges, charges from another city, or card use when your physical card was with you.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Heart and Soul Coffee.

  1. HEART AND SOUL COFFEE ZETLAND AUS

Frequently Asked Questions

What types of purchases usually show up as a Heart and Soul Coffee charge?

Most Heart and Soul Coffee charges come from in‑person café purchases (coffee, breakfast, lunch items, snacks) or takeaway/delivery orders placed through a third‑party app that bills under their registered business name, HEART AND SOUL COFFEE PTY LTD. You will typically see a single charge matching the total on your till or app receipt, sometimes with a merchant descriptor containing “HEART AND SOUL COFFEE” or similar and the Zetland/Sydney region noted. ([businessprofiles.com](https://businessprofiles.com/details/heart-and-soul-coffee-pty-ltd/AU-14611209191?utm_source=openai))

Does Heart and Soul Coffee offer subscriptions or recurring billing?

There is no public evidence that Heart and Soul Coffee runs a formal subscription or recurring billing program (such as a coffee club or meal plan); they operate like a standard independent café. If you see repeating charges, they are more likely from frequent visits, a food‑delivery account using a saved payment method, or another subscription service that happens to process payments via a similar descriptor. In that case, log in to any delivery or ordering apps you use and check your order and billing history for the matching dates and amounts.

Why do I see a small pending or duplicate Heart and Soul Coffee charge?

Some payment terminals and delivery apps place a temporary pre‑authorisation on your card to confirm it’s valid—this can look like a small test amount or an initial authorisation that later adjusts to your final bill. These authorisation holds should disappear automatically within a few business days and you’ll only be finally charged once per order. If a hold remains or you appear to be charged twice after a week, contact your bank and, if possible, the café or app you ordered through so they can check their payment logs.

What are typical price ranges for Heart and Soul Coffee purchases?

While Heart and Soul Coffee’s exact menu pricing isn’t published centrally, charges will generally be in line with Sydney café norms—roughly AU$4–7 for standard espresso drinks and AU$10–25 for meals, depending on size and extras. Larger totals (for example AU$40–80) usually reflect multiple items, shout‑rounds for a group, or combined food and drink orders. If the amount on your statement is far outside what you’d expect for a café visit (for example several hundred dollars), contact your bank immediately as this may indicate an error or fraud.

How can I cancel or change a Heart and Soul Coffee order?

For orders placed in person, changes or cancellations are only possible by speaking directly with café staff at the time—once food or drinks are prepared, cancellations are usually at the café’s discretion. For delivery or pickup orders placed through apps like Uber Eats or DoorDash, you must cancel within the app; each platform has its own cut‑off and may charge a fee or limit refunds once preparation has started. Always check the order status screen in the app first, then contact the platform’s support if the order has already been charged or delivered incorrectly.

How do I request a refund or dispute an incorrect Heart and Soul Coffee charge?

Start by gathering evidence (receipts, screenshots from your delivery app, and your bank statement) and approaching the café or delivery platform that processed the payment—most independent cafés are willing to reverse obvious over‑charges or mistaken duplicate payments via their EFTPOS or POS system. If you can’t reach the business, or they confirm no matching sale under your card details, contact your bank or card issuer to raise a dispute and ask about a chargeback. Be sure to mention that the merchant is an Australian private company named HEART AND SOUL COFFEE PTY LTD based in postcode 2017, so your bank can match the correct transaction. ([businessprofiles.com](https://businessprofiles.com/details/heart-and-soul-coffee-pty-ltd/AU-14611209191?utm_source=openai))

What should I do if I don’t recognise any purchases near Zetland but see this charge?

Check whether anyone else on your account (a joint cardholder or family member with an authorised card) may have visited or ordered from a café in the Zetland area on that date. Also review your online delivery accounts for orders that might have been fulfilled by a Zetland‑based café even if you ordered from a nearby suburb. If nobody recognises the transaction and you haven’t been anywhere near Sydney recently, treat it as potentially fraudulent: lock your card, report it to your bank, and request a replacement card and formal investigation.

How can I contact Heart and Soul Coffee about a charge if I don’t have their phone number?

Because Heart and Soul Coffee doesn’t maintain a clearly advertised standalone website, the easiest way to find contact details is to look up the café on Google Maps or Apple Maps by searching “Heart and Soul Coffee” together with “Zetland NSW.” Your receipt, delivery‑app order details, or the expanded transaction view in your banking app may also show a phone number or email for the merchant. If you still can’t find contact information, your bank or card issuer can sometimes see additional merchant data (such as terminal IDs and acquirer details) and may help you reach the business or proceed with a dispute if needed.

This merchant is in the Coffee category

Browse all

Related Merchants

Nespresso
Soul Origin
Starbucks
The Coffee Club
Allpress Espresso

Compare Heart and Soul Coffee

vsNespressovsSoul OriginvsStarbucks

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you