Highball is a Caribbean-inspired cocktail bar in Canberra offering tropical rum-based drinks, punch bowls, cocktail classes, and bar food in a lush, greenery-filled setting.
Highball is a Caribbean-inspired cocktail bar located in Canberra, ACT, known for its rum-focused drinks, punch bowls, and vibrant, greenery-filled rooftop setting. The venue specialises in classic and modern rum cocktails, shared punch bowls, curated spirits, and a menu of bar snacks and light dishes designed to complement tropical-style drinks. Highball also hosts cocktail-making classes, group bookings, and private events, making it popular for birthdays, work functions, hens parties, and special occasions.
A charge from HIGHBALL, HIGHBALL BAR, THE HIGHBALL EXPRESS, or a similar descriptor on your bank or card statement usually relates to a bar tab, individual drink/food purchase, prepaid event ticket, or a cocktail class booking made at the venue or online via their booking system. You might also see a charge if you paid a deposit for a group reservation or function, purchased a gift card or voucher, or settled a bar tab that was opened with your card behind the bar. In some cases, you may see a temporary pre-authorisation hold when starting a bar tab or confirming an event booking, which later converts to the final amount or is released if not used.
If you’re unsure about a Highball charge, first check recent nights out, event bookings, or cocktail classes in Canberra, as well as any emails from highball.bar for booking confirmations or receipts. Review your bank statement for the transaction date and amount, and compare it to any bar tabs or group payments you may have made. To resolve questions, contact Highball directly via the contact form or booking email listed at highball.bar, or call the venue during opening hours with the exact date, amount, and last four digits of the card used so they can look up the transaction. For disputed charges, speak with the venue first; if you still believe the charge is incorrect or fraudulent, contact your bank or card provider to formally dispute it.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Highball.
Why do I see a Highball charge on my statement even though I don’t remember paying there?
Highball charges typically appear when you’ve visited the bar in Canberra for drinks, shared punch bowls, food, or a cocktail class, or when you’ve paid a deposit for an event or group booking. The name on your statement may appear as HIGHBALL, HIGHBALL BAR, THE HIGHBALL EXPRESS, or a similar variant, which can be confusing if you only recall the venue by its street location or as a generic ‘rooftop bar’. Check whether you attended a birthday, work function, hens party, or night out around the transaction date, as you may have contributed to a shared bar tab that was processed on your card.
What are typical amounts for Highball charges?
Individual Highball transactions can range from small amounts for one or two drinks to larger totals for shared punch bowls, cocktail jugs, and food, often between AUD $20–$200 for a standard visit. Cocktail classes, ticketed events, and function deposits can be higher, commonly starting around AUD $60–$100 per person or as a fixed package amount for groups, depending on inclusions. If you see a rounded figure (for example, $50.00, $100.00, $500.00), it may be a function deposit, minimum spend, or settlement of a group tab.
Why is there a small or duplicate ‘pending’ charge from Highball on my card?
When you open a bar tab at Highball, the venue may place a temporary pre-authorisation hold on your card to confirm it’s valid and secure a limit for the tab. This can appear as a separate ‘pending’ amount, which is not a final charge and should drop off automatically within a few business days, depending on your bank. The final amount you actually spent is processed as a completed transaction, and the unused pre-authorisation is released. If a pending hold remains on your account for more than 7–10 days, contact your bank and Highball with the transaction details.
How do I cancel or change a Highball booking or cocktail class to avoid charges?
If you booked a cocktail class, event, or reserved area at Highball through highball.bar or a third‑party booking system, your confirmation email will include the cancellation and change policy, including cut‑off times and any non‑refundable deposits. To cancel or modify your booking, reply to your confirmation email or use the contact details provided there, ideally giving as much notice as possible so fees or forfeited deposits are minimised. Late cancellations or no‑shows may result in partial or full charges according to the venue’s policy, especially for group packages.
How can I request a refund or query an incorrect Highball charge?
To question a charge or request a refund, contact Highball directly using the email or phone number listed on highball.bar, and provide the date of the transaction, the exact amount, and the last four digits of the card used. The venue can check their point‑of‑sale records and booking system to verify what was purchased or whether a bar tab was mistakenly left open. If an error is confirmed, they can usually process a refund back to the original payment method; processing time will then depend on your bank. If you suspect fraud and do not recognise the transaction at all, notify your bank immediately in addition to contacting the venue.
How do recurring or repeat Highball charges happen if it’s not a subscription service?
Highball does not operate as a subscription service, so recurring charges generally indicate regular visits, multiple event payments, or instalments for a function or package. You might see charges on several consecutive weekends if you frequently go there, or multiple amounts on the same date if your group split the bill across several cards. If you believe you were charged twice for the same visit, contact the venue with all relevant receipts and statement screenshots so they can reconcile the transactions.
How can I get a receipt or tax invoice for my Highball purchase or event?
If you paid in‑venue, you may have been offered a printed receipt at the time of purchase; for digital copies, you can email or call Highball with the transaction date, amount, and last four digits of your card to request an invoice. For prepaid cocktail classes, ticketed events, or function deposits, your email confirmation often serves as your receipt, and the venue can usually issue a formal tax invoice on request. Allow some time for their team to locate your booking, especially for older transactions or large group events.
What should I do if a Highball bar tab was charged for more than I expected?
Start by comparing the charged amount with your itemised receipt, if you requested one, or with what you recall ordering, including any service fees or surcharges that may apply on public holidays. Bar tabs can grow quickly when multiple people order on the same tab, especially with premium spirits, cocktails, and shared punch bowls, so confirm whether friends or colleagues were also adding items to your tab. If the total still seems incorrect, contact Highball as soon as possible—ideally within a few days of the visit—so staff can review the order history and correct any obvious mistakes.