Question 1

What types of charges might I see from Holey Moley Golf Club on my statement?

Accepted Answer

Most people see charges related to online mini‑golf bookings, in‑venue payments for food and drinks, or deposits and balances for parties and corporate events. The description might appear as “Holey Moley Golf Club”, “Holey Moley [Suburb]”, or occasionally “Funlab” (the parent company). If you opened a bar tab, your final consolidated tab may post as a single charge after you close it. Gift card purchases and changes to group sizes or packages can also result in separate or adjusted charges.

Question 2

How much does a typical Holey Moley visit cost, and what common amounts might I see?

Accepted Answer

Pricing varies by venue, day of week, and length of play, but a standard round of 9 or 18 holes is usually priced per person and can add up quickly for groups, especially once drinks and food are included. Many customers see rounded amounts that match the number of players (for example, a per‑person mini golf fee multiplied by the group size), plus any pre‑purchased drink or food packages. Party and corporate function packages are often charged as a higher, single amount that includes mini golf, reserved space, and catering; check your booking confirmation email for the exact per‑person or package pricing applied to your event.

Question 3

Why do I see a pending or small temporary charge from Holey Moley or Funlab?

Accepted Answer

Some venues or their payment processors place a pre‑authorization hold on your card when you open a bar tab or when your online booking is first processed. This can appear as a pending charge, a small test amount, or a slightly higher figure than your final spend, and it is used to confirm that your card is valid and has sufficient funds. Authorization holds should automatically drop off or be adjusted to the final amount within a few business days, depending on your bank’s processing time. If a hold does not clear or convert correctly after several days, contact your bank and reach out to Holey Moley with the transaction details.

Question 4

How can I cancel or change my Holey Moley booking and avoid unwanted charges?

Accepted Answer

To cancel or modify a booking, go to your confirmation email from Holey Moley and follow the instructions or links provided—many bookings can be managed online via the “Manage Booking” link. Cancellation and change policies vary by booking type and venue, and there is usually a cutoff time before your session or event after which fees may apply or deposits become non‑refundable. For parties and corporate events, you may need to contact the bookings team directly using the contact details in your function quote or invoice. Always review the terms shown at checkout or in your confirmation to understand any fees for cancellations, no‑shows, or reducing guest numbers.

Question 5

How do I request a refund or dispute a Holey Moley charge I don’t recognize?

Accepted Answer

First, check whether the charge could belong to a group booking you were part of, a party deposit, or a bar tab you opened during a visit—often one person’s card is used to pay for the whole group. If you still don’t recognize the payment, contact Holey Moley via the contact form or chat at holeymoley.com.au, or call the specific venue, and provide the charge date, exact amount, and the name on the card so they can look it up. They can confirm what the transaction relates to and, if it was made in error or duplicated, advise whether a refund or credit is possible under their policies. If you suspect fraud and cannot resolve it with the venue, you should also contact your bank or card issuer promptly to report and dispute the transaction.

Question 6

How can I find my receipt or invoice for a Holey Moley charge?

Accepted Answer

Online bookings and event reservations usually generate an email confirmation and tax invoice sent to the email address used at checkout, so search your inbox (and spam folder) for “Holey Moley” or “Funlab.” If you paid in venue and did not receive or have lost your receipt, contact the venue directly with the date, approximate time, amount, and last four digits of your card so staff can try to retrieve a copy from their point‑of‑sale system. For corporate or group functions, your event coordinator or the central bookings team can resend invoices or updated statements if guest numbers or inclusions changed. Keeping the original booking reference number handy will speed up the process.

Question 7

Does Holey Moley offer memberships or recurring charges, and why might I see repeat payments?

Accepted Answer

Holey Moley generally operates on a per‑visit or per‑event basis rather than traditional monthly memberships, so most customers will not see automated recurring charges. However, you may see multiple similar payments if you made several separate bookings, ran more than one bar tab, or booked recurring corporate or social events. If you notice a pattern of charges you didn’t intentionally set up, contact the bookings team to confirm whether there is a standing reservation or account arrangement in your name or company’s name. They can clarify each transaction and help you adjust or cancel any ongoing bookings if needed.

Question 8

How can I contact Holey Moley about a billing question or issue with my charge?

Accepted Answer

For billing questions, start at holeymoley.com.au and use the contact or “Get in Touch” section to reach the central support or bookings team via web form or chat. You can also find phone and email details for each specific venue on the website, which is useful if your question relates to an in‑venue payment or bar tab. Have your booking reference (if available), the last four digits of your card, the transaction date, and the exact charge amount ready so staff can quickly locate your payment and assist with clarifications, corrections, or potential refunds.

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