Hollister Co.

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Hollister Co. is an American lifestyle and clothing retailer aimed primarily at teens and young adults, selling casual apparel, accessories, and fragrances in-store and online.

New Albany, Ohio, United States
Owned by Abercrombie & Fitch Co.

About Hollister Co.

Hollister Co., often simply called Hollister, is a lifestyle clothing brand owned by Abercrombie & Fitch Co. Targeted mainly at teenagers and young adults, the brand offers casual, Southern California–inspired apparel including jeans, t-shirts, hoodies, dresses, swimwear, outerwear, and accessories, as well as body care and fragrances. Hollister operates both physical retail stores (often located in shopping malls) and a global e-commerce site.

A Hollister charge on your card statement usually comes from purchasing clothing or accessories at a Hollister retail store or via their online shop at hollisterco.com. Charges may include the cost of items, sales tax, shipping fees for online orders, or adjustments for returns and exchanges. If you placed an order online, you may see a temporary authorization hold before the final amount posts, especially if items ship separately or if you used a saved card in your account.

If you have questions about a Hollister charge, start by checking your email for order confirmations or digital receipts associated with your account, and review your Hollister online account order history if you shop online. For in-store purchases, match the date and amount to any paper receipts or bank alerts. If something still looks unfamiliar, contact Hollister customer service via their website’s help/contact section or chat support, providing the transaction date, amount, and last four digits of the card used. You can also contact your card issuer to dispute unauthorized charges, but it’s best to verify with Hollister first in case the charge relates to a family member’s or shared account purchase.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hollister Co..

  1. Hollister

Frequently Asked Questions

Why do I see a Hollister charge on my card when I don’t remember buying anything?

Check whether you or a family member made a purchase at a Hollister store or on hollisterco.com around the transaction date. Log into your Hollister online account to review recent orders, and search your email (including spam) for Hollister order confirmations. If you still don’t recognize the charge, contact Hollister customer service with the date and amount, then follow up with your bank if it appears to be fraudulent.

Does Hollister place temporary authorization holds on my card?

Yes. For online orders, Hollister may place a temporary authorization hold to verify your payment method. This can appear as a pending charge that may be slightly different from the final total. The hold usually drops off within a few business days, once the order is processed and the final amount posts.

How can I get a refund for a Hollister purchase?

Refunds are typically issued when you return items in-store or by mail according to Hollister’s return policy. For in-store returns, refunds usually go back to the original payment method; for online returns, you’ll see the refund after the return is received and processed at their facility. Check hollisterco.com’s Returns & Exchanges section for current policies and processing times, and keep your receipt or order confirmation handy when requesting a refund.

How do I cancel or change a Hollister online order after it’s placed?

Hollister online orders are often processed quickly, so changes or cancellations may not be possible once the order enters fulfillment. Log into your account or use the order lookup link in your confirmation email as soon as possible to see if modification options are available. If not, you may need to wait for delivery and then return unwanted items using their standard return process.

Why is my Hollister charge amount higher than the prices I saw online or in-store?

The final Hollister charge may be higher because of sales tax, shipping fees (for online orders), or price differences between regions or promotions. Review your order confirmation or receipt to see a breakdown of item prices, discounts, tax, and shipping. If the posted charge does not match the total on your receipt, contact Hollister customer service with a copy of the receipt and the transaction details.

How can I contact Hollister about a billing or charge issue?

Go to hollisterco.com and navigate to the Help or Contact Us section, where you’ll find options like live chat, online contact forms, and region-specific phone numbers. When you reach out, have your order number (for online purchases), store location (for in-store purchases), transaction date, and the last four digits of the charged card ready so they can quickly locate your transaction.

Do Hollister gift card purchases appear differently on my statement?

If you bought a Hollister gift card in-store or online, your statement will still typically show a standard Hollister merchant description and the total amount, not specifically flagged as a gift card. If you used a gift card to pay, only the remaining amount charged to your credit or debit card (if any) will appear as a Hollister charge.

Can I see past Hollister online charges and invoices in my account?

Yes. If you created an account and were logged in when ordering, you can sign into hollisterco.com and go to your Order History to view past orders, amounts charged, and invoice details. For guest checkout orders, use the order lookup link in your confirmation email to retrieve details about that specific purchase.

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