Hoshino Coffee is a Japanese café chain known for hand‑dripped coffee, fluffy soufflé pancakes, and Japanese–Western fusion dishes served in a relaxed, retro-style setting.
Hoshino Coffee is a Japanese café brand (星乃珈琲店) that combines specialty hand‑dripped coffee with a menu of Western‑inspired and Japanese comfort foods such as soufflé pancakes, omurice, pasta, and baked rice dishes. Founded in 2011 and developed by Nippon Restaurant System in collaboration with Doutor Coffee, the chain operates numerous locations across Japan and in several Asian markets including Singapore, Malaysia, Indonesia, Taiwan, and the Philippines.([hoshinocoffee.sg](https://www.hoshinocoffee.sg/?utm_source=openai))
A charge labeled "UEP*HOSHINO" likely reflects a purchase at a Hoshino Coffee café processed through a third‑party payment platform using the prefix "UEP*" and only the core brand name "HOSHINO" in the descriptor. Such charges typically arise from in‑store dining, takeaway food and drinks, or desserts, and may include tip amounts if added at the point of sale. If the transaction occurred in a mall or transit hub, the specific store name on a receipt (e.g., plaza or station branch) may differ slightly from the simplified card descriptor.([capitaland.com](https://www.capitaland.com/sg/malls/plazasingapura/en/stores/hoshino-coffee.html?utm_source=openai))
If you’re unsure about this charge, first check recent café visits and receipts—especially any Hoshino Coffee locations you may have visited while traveling in Japan or Asia. You can verify details by reviewing your email confirmations, loyalty app history (if applicable), or mall transaction logs. For unresolved questions, contact your card issuer to request the exact transaction date, local currency amount, and terminal location, then compare it with Hoshino Coffee visit dates. If the charge still seems unfamiliar, you can ask your bank to dispute the transaction while they obtain additional information from the acquiring bank or merchant operator associated with Hoshino Coffee and the UEP payment processor.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hoshino Coffee.
Why does my credit card statement show a charge as "UEP*HOSHINO" instead of "Hoshino Coffee"?
"UEP" is likely a payment processor or mobile point‑of‑sale prefix, and the descriptor only shows the core merchant name "HOSHINO". When you pay at a Hoshino Coffee café using certain terminals or mobile payment methods, the charge can appear as "UEP*HOSHINO" on your card statement even though the physical store signage and receipts say "Hoshino Coffee" or "星乃珈琲店".
What kinds of purchases typically result in a Hoshino Coffee charge?
Most Hoshino Coffee charges come from in‑store dining or takeaway orders such as hand‑dripped coffee, tea, soufflé pancakes, desserts, omurice, pasta, or set meals. The total on your statement may include any service charge or tip added at the time of payment, depending on the country and store policy.([hoshinocoffee.sg](https://www.hoshinocoffee.sg/?utm_source=openai))
Does Hoshino Coffee have subscriptions or recurring billing that could explain repeated charges?
Hoshino Coffee primarily operates physical cafés and does not typically sell digital subscriptions or recurring memberships to consumers. Repeated charges are more likely from multiple café visits or separate checks (for example, if you visited more than once in a short period or split bills by item). If you see a pattern you don’t recognize, contact your card issuer to obtain full transaction details.
How can I confirm which Hoshino Coffee branch I was charged at?
Your card issuer can provide the transaction date, local currency, and sometimes a more detailed merchant location identifier. You can compare this with your travel itinerary, mall visit history, or receipts from specific Hoshino Coffee branches. The official store list on Hoshino Coffee’s website can also help you match the city or mall name to an actual café location.([hoshinocoffee.com](https://www.hoshinocoffee.com/shop.html?utm_source=openai))
How do I request a refund or resolve a billing issue with a Hoshino Coffee charge?
Start by confirming the charge amount and date with your card issuer, then, if possible, contact the specific Hoshino Coffee branch you visited using the phone number listed on your receipt or via the store directory on the official website. Explain the issue (duplicate charge, incorrect amount, or mistaken tip) and provide your receipt or card slip. If you cannot identify the store or are overseas, your bank can open a dispute and request clarification or reversal from the acquiring bank on your behalf.([hoshinocoffee.com](https://www.hoshinocoffee.com/shop.html?utm_source=openai))
Why is the Hoshino Coffee amount on my card different from what I remember paying in local currency?
If your card is billed in a different currency, the final amount can vary from the original local total due to exchange rates and any foreign transaction fees applied by your bank. Additionally, if a service charge or tip was added after you signed or entered a PIN, the posted amount may be higher than the initial authorization you recall seeing at the terminal.
Can Hoshino Coffee place temporary authorization holds on my card?
In most cases, café transactions at Hoshino Coffee are captured for the final sale amount immediately. However, depending on the terminal and card network, a temporary authorization for a slightly different amount may appear first and then be replaced by the final posted charge within a few days. If an authorization remains pending for more than a week or you see both a hold and a finalized charge for the same visit, contact your card issuer to review and, if needed, remove any duplicate hold.
What should I do if I never visited Hoshino Coffee but see "UEP*HOSHINO" on my statement?
If you have not visited any Hoshino Coffee location or a similarly named restaurant, treat the charge as potentially unauthorized. Immediately contact your card issuer, report the transaction as suspicious, and request your card be blocked and reissued. Your bank can investigate through the UEP processor and the acquiring bank to confirm whether the transaction was card‑present at a Hoshino Coffee outlet or potentially fraudulent, and they can provisionally credit your account while the dispute is reviewed.