Question 1

What does a charge from Hospitality Included on my card usually represent?

Accepted Answer

Most charges from Hospitality Included relate to ticket purchases or contributions to their food and beverage festivals, community ticketing campaigns, or curated events. In some cases, the charge may be for hospitality services such as staffing, training, or consulting associated with an event you attended or hosted.

Question 2

Why does my statement show Hospitality Included instead of the restaurant or venue name?

Accepted Answer

Hospitality Included often produces events and festivals that feature multiple restaurants, bars, or vendors. When you buy tickets or packages through their platform or at their event, the payment is processed under Hospitality Included’s merchant account, so that name appears on your card statement even if the actual experience took place at a different venue.

Question 3

Can Hospitality Included charges be recurring or subscription-based?

Accepted Answer

Most Hospitality Included charges are one-time payments tied to specific events, festivals, or experiences. However, if you joined an ongoing offering like a wine club or series of curated experiences, you may see repeat charges following the schedule you agreed to at signup. Review your email confirmations to see if you enrolled in a multi-event or recurring program.

Question 4

How can I request a refund or change for a Hospitality Included ticket or event purchase?

Accepted Answer

To request a refund, date change, or name transfer, locate your original confirmation email or ticket information from Hospitality Included, then contact them using the email or form listed on their website. Provide your name, the event name, transaction date, and amount. Their ability to refund or modify a booking will depend on the event’s specific refund and cancellation policy, which is typically outlined at purchase.

Question 5

Why do I see a pending or slightly different amount from Hospitality Included on my card?

Accepted Answer

Some banks temporarily display pending authorizations that may differ slightly from the final settled amount, especially if taxes, fees, or add-ons (like drink tickets or upgrades) were adjusted at the time of the event. The pending authorization should update to the final correct total once your bank fully processes the transaction.

Question 6

How do I verify which Hospitality Included event this charge is tied to?

Accepted Answer

Check your recent emails, text messages, and calendar entries for any Hospitality Included-branded events, festivals, or experiences around the transaction date. You can also log into any ticketing account you used for the purchase or search your inbox for "Hospitality Included" or the exact dollar amount. If you still cannot identify it, contact them via their website and include the date, amount, and last four digits of the card used (but never send your full card number).

Question 7

How do I contact Hospitality Included about a billing issue?

Accepted Answer

Visit hospincluded.com and use their listed contact email or form to reach their team. Include your name, event title (if known), transaction date, amount, and a brief description of the billing question. You can also check their social media profiles for updated contact details or announcements about specific events that may affect refunds or charges.

Question 8

Could a Hospitality Included charge be from a donation or community ticket contribution?

Accepted Answer

Yes. Hospitality Included operates a community ticketing model for some festivals, where supporters can purchase tickets that underwrite free admission for others. If you contributed to this model, your statement may show a Hospitality Included charge even if you did not personally attend the event; reviewing your email or campaign page can confirm this type of transaction.

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