Howard Smith Wharves

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Howard Smith Wharves is a riverfront hospitality and entertainment precinct in Brisbane featuring multiple bars, restaurants, event spaces and a brewery beneath the Story Bridge.

Brisbane, Queensland, Australia
howardsmithwharves.com

About Howard Smith Wharves

Howard Smith Wharves is a riverfront hospitality and entertainment precinct located at 5 Boundary Street, beneath Brisbane’s Story Bridge. Revitalised from historic wharf buildings, the site now features multiple bars, restaurants and casual dining venues (including Felons Brewing Co, Mr Percival’s, Yoko Dining and others), sprawling outdoor areas, event spaces and an on‑site car park and hotel. The precinct operates 24/7 as a public space, with venues trading across lunch, dinner, late‑night drinks and private events.([howardsmithwharves.com](https://howardsmithwharves.com/?utm_source=openai))

A charge from Howard Smith Wharves on your card or bank statement is most commonly linked to food and beverage purchases at one of the precinct’s bars or restaurants, bar tabs, event bookings, or parking in the HSW Car Park. Many visitors park on site using a ticketless system where fees are automatically charged to the card used for booking, with drive‑up rates often ranging from around $18–$60 AUD depending on duration and time of day, or discounted when pre‑booked online.([howardsmithwharves.com](https://howardsmithwharves.com/car-park/?utm_source=openai)) You may also see charges tied to event deposits, function packages, HSW or Felons gift vouchers, Story Bridge Adventure Climb experiences, or recurring monthly parking subscriptions if you’ve arranged ongoing parking.([howardsmithwharves.com](https://howardsmithwharves.com/?utm_source=openai))

To verify a Howard Smith Wharves charge, start by checking any recent visits to Brisbane where you may have parked at HSW, opened a bar tab, dined at a venue within the precinct, attended an event, or purchased a gift voucher or climb experience. Look through your email for booking confirmations or digital receipts from Howard Smith Wharves, Felons Brewing Co, or individual restaurants, and review your parking booking account if you pre‑booked online. If you still have questions, you can contact the precinct via their online contact form or by phone on +61 7 3188 9090, or email parking@hswco.com.au for car‑park specific queries; be ready to provide the last four digits of your card, the transaction date, and amount so they can locate the payment and explain or correct the charge.([howardsmithwharves.com](https://howardsmithwharves.com/contact/?utm_source=openai))

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Howard Smith Wharves.

  1. HSW PUB Brisbane AU
  2. HSW PUB Brisbane AUS

Frequently Asked Questions

What types of purchases typically show up as a Howard Smith Wharves charge?

Most charges are linked to food and drink at the precinct’s bars and restaurants (such as Felons Brewing Co or Mr Percival’s), bar tabs, or event and function bills. Other common transactions include parking at the HSW Car Park, HSW or Felons gift vouchers, and bookings for events or experiences hosted on site, including Story Bridge Adventure Climb packages connected with the precinct.([howardsmithwharves.com](https://howardsmithwharves.com/?utm_source=openai))

What are common amounts I might see from Howard Smith Wharves on my statement?

Smaller card payments (for example $20–$80 AUD) are usually bar or restaurant bills or small bar tabs, while higher amounts (often $100–$300+ AUD) could be larger dining groups, event deposits, or experience packages. Parking charges vary based on how long you stayed; drive‑up parking is often tiered from around $18 AUD for short stays through to approximately $60 AUD for longer visits, with different capped or Early Bird rates when booked online or during specific time windows.([howardsmithwharves.com](https://howardsmithwharves.com/car-park/?utm_source=openai))

Why do I see more than one Howard Smith Wharves or HSW Car Park charge for the same day?

Multiple same‑day charges usually mean separate transactions within the precinct—for example, a bar bill at Felons Brewing Co, a dinner charge at another restaurant, plus a parking fee from the HSW Car Park. In some cases, you may also see an initial card pre‑authorisation for a bar tab or event spend and a final settled amount, with the authorisation dropping off after your bank releases the hold. If you’re unsure, compare the times and exact amounts to your visit and check any email receipts or parking confirmations.([howardsmithwharves.com](https://howardsmithwharves.com/car-park/?utm_source=openai))

How do I cancel or change a booking that might be causing a Howard Smith Wharves charge?

For restaurant or bar bookings, use the confirmation email you received to manage your reservation or contact the specific venue directly (for example, the restaurant’s phone or email listed on the Howard Smith Wharves website).([howardsmithwharves.com](https://howardsmithwharves.com/?utm_source=openai)) To change or cancel a pre‑booked parking session or monthly parking subscription, use the online parking portal referenced in your booking confirmation or email parking@hswco.com.au with your booking reference and vehicle details.([howardsmithwharves.com](https://howardsmithwharves.com/car-park/?utm_source=openai)) Event and function bookings should be managed through your event coordinator or via the precinct’s events enquiry contacts, following any notice periods and terms outlined in your contract or proposal.([howardsmithwharves.com](https://howardsmithwharves.com/?utm_source=openai))

How can I request a refund or dispute an incorrect Howard Smith Wharves charge?

Start by contacting Howard Smith Wharves using the contact form or by calling +61 7 3188 9090, and provide details such as the transaction date, time, amount, and last four digits of your card so they can look up the payment.([howardsmithwharves.com](https://howardsmithwharves.com/contact/?utm_source=openai)) For parking‑related issues, including incorrect durations or duplicate charges, email parking@hswco.com.au with your booking confirmation and vehicle registration.([howardsmithwharves.com](https://howardsmithwharves.com/car-park/?utm_source=openai)) If the merchant cannot locate the charge or you still disagree with the outcome, you can then contact your bank or card issuer to initiate a formal dispute, but it’s best to speak with the precinct first as they can usually resolve billing errors directly.

What if I see a small pending or $0–$1 AUD Howard Smith Wharves charge?

A small pending charge or very low‑value authorisation is often a temporary card verification used when you open a bar tab, check in for certain experiences, or set up an online parking profile. This is an authorisation hold rather than a true sale and is normally reversed automatically by your bank within a few business days. If the amount remains posted or converts into a full charge and you didn’t complete a purchase, contact Howard Smith Wharves or your bank for clarification and potential reversal, depending on who is holding the funds.

How do I get a copy of my receipt for a Howard Smith Wharves transaction?

If you ordered at the table or bar, you may have been offered an emailed or printed receipt at the time—check your email (including spam) for messages from Howard Smith Wharves, Felons Brewing Co, or the specific venue name.([felonsbrewingco.com.au](https://felonsbrewingco.com.au/pages/frequently-asked-questions?utm_source=openai)) For parking, log into the online parking account or booking portal referenced in your confirmation email to download a tax invoice, or contact parking@hswco.com.au if you can’t locate it.([howardsmithwharves.com](https://howardsmithwharves.com/car-park/?utm_source=openai)) If you still can’t find any record, the precinct’s main contact form or phone line can often reprint a receipt if you provide the transaction details and approximate time.([howardsmithwharves.com](https://howardsmithwharves.com/contact/?utm_source=openai))

Who should I contact if I don’t recognise a Howard Smith Wharves charge at all?

First, confirm with family members or colleagues who may have used your card for a visit to Brisbane, including dining, bar tabs, events, parking, or gift voucher purchases at Howard Smith Wharves. If no one recognises the transaction, contact Howard Smith Wharves directly via their website contact form or by calling +61 7 3188 9090 and ask them to look up the charge using the date, amount, and card details.([howardsmithwharves.com](https://howardsmithwharves.com/contact/?utm_source=openai)) If they can’t match it to a genuine transaction, report it to your bank immediately so they can investigate potential fraud, cancel the card if needed, and arrange a provisional refund according to your card scheme’s rules.

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