Hoyts is a major cinema chain operating movie theatres across Australia and New Zealand, offering film screenings, premium cinema formats, and related concessions.
Hoyts is one of the largest cinema chains in Australia and New Zealand, operating multiplex cinemas, HOYTS LUX premium auditoriums, and integrated food and beverage outlets. Through hoyts.com.au and the HOYTS app, customers can buy movie tickets, reserve seats, purchase snacks and combos, and manage HOYTS Rewards memberships and gift cards. The company also sells digital and physical gift cards, corporate and group bookings, and speciality experiences such as recliner seats, XTREME SCREEN and special event screenings.
A Hoyts charge may appear on your bank or card statement when you purchase movie tickets (online, in the app, at the box office, or self-serve kiosks), buy food and drinks at the candy bar or in HOYTS LUX, or buy/reload a HOYTS gift card. You might also see a charge for HOYTS Rewards VIP (a paid annual membership), online booking fees, or corporate and group bookings. Small temporary authorisation charges can occur when you add or update a card in the HOYTS app or when a pre‑authorisation is taken for bar or in-seat service, with the final amount settling later. If you booked in advance, the transaction date may not match the actual session date, which can also cause confusion.
To verify or resolve questions about a Hoyts charge, first log into your account at hoyts.com.au or in the HOYTS app and check your Order History or Tickets section for recent bookings. Search your email for a confirmation from HOYTS with the same date and amount, and compare this to your statement. If you still can’t identify the transaction, contact HOYTS via the Help Centre on hoyts.com.au (support form or live chat where available) or call your local cinema—have your card’s last four digits, charge amount, and date ready so they can look it up. For disputed or incorrect charges, HOYTS can usually look up the transaction and arrange adjustments or refunds if eligible; if you suspect fraud or a card compromise, contact your bank or card issuer immediately to block or replace the card.
Bank Statement Variations
3 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Hoyts.
Why do I see a HOYTS or HOYTS CINEMAS charge on my card?
Most HOYTS or HOYTS CINEMAS charges come from purchasing movie tickets, candy bar items, or HOYTS LUX food and beverages either online, in the app, at kiosks, or at the cinema. You may also see this label when buying or topping up HOYTS gift cards, paying online booking fees, or renewing a HOYTS Rewards VIP membership. Check your email for HOYTS e‑ticket confirmations around the date of the charge and your HOYTS account Order History on hoyts.com.au.
What are common HOYTS charge amounts I might see on my statement?
Typical HOYTS ticket prices in Australia and New Zealand vary by cinema, session time, and format, but standard sessions commonly fall in the AUD/NZD $15–$30 range per ticket, with premium formats (like HOYTS LUX or XTREME SCREEN) costing more. Candy bar purchases can range from a few dollars for a drink or popcorn up to $40+ for combos or multiple items. Online bookings often show a single combined amount including tickets, booking fees, and any pre‑ordered food.
Does HOYTS have subscriptions or memberships that might bill me automatically?
HOYTS offers HOYTS Rewards (free) and HOYTS Rewards VIP, which is a paid annual membership that may auto‑renew if you opted in at sign‑up. A HOYTS Rewards VIP charge will typically be a once‑per‑year fee in the low tens of dollars (for example, around AUD $15, but this can change over time and by promotion). You can check your membership type, renewal date, and stored payment method by logging into your account at hoyts.com.au and visiting the HOYTS Rewards section.
How do I cancel or stop renewal of my HOYTS Rewards VIP membership?
Log into your account on hoyts.com.au, go to the HOYTS Rewards or My Account section, and view your membership details to manage auto‑renewal. If an online cancel option is not visible, contact HOYTS via the Help Centre form on the website and request that automatic renewal for HOYTS Rewards VIP be turned off, providing your full name and the email linked to your account. Turning off auto‑renewal will stop future membership charges, but you typically keep your VIP benefits until the end of your current paid period.
Why do I see a small or duplicate HOYTS charge, or a pending amount that later disappears?
HOYTS or your bank may place a small temporary authorisation on your card (often a low dollar amount) when you add a card to the HOYTS app or initiate a transaction, to verify the card is valid. You may also see a higher pending amount when a bar tab or HOYTS LUX order is pre‑authorised, with the final settled amount updating later. These authorisation holds should drop off automatically within a few business days; if a hold remains for more than a week, contact your bank and, if needed, HOYTS support with the date and amount.
How can I get a receipt or find details for a HOYTS transaction?
If you booked online or through the HOYTS app, your e‑ticket email is your receipt and lists the cinema, session time, seat numbers, and total amount charged. You can also log into your account on hoyts.com.au or in the app and check Order History or Tickets to view recent purchases. For in‑cinema purchases without email receipts, the venue may be able to reprint a tax invoice if you provide the approximate time, date, amount, and last four digits of your card.
What is HOYTS’ refund and change policy for tickets and why might I be charged after I didn’t attend?
HOYTS generally does not provide refunds for change of mind or if you miss your session, but policies can vary by cinema and special event. Many locations allow you to change your session time or movie before the original session starts, often via your online account or by contacting the cinema directly. If you see a charge even though you didn’t attend, it’s likely because the booking was never cancelled or changed prior to the session start—contact HOYTS support promptly to see if any exceptions or credits are possible in your situation.
How do I contact HOYTS about an unknown or incorrect charge?
Visit hoyts.com.au and go to the Help Centre/Contact Us section to submit a support form, including your full name, email, the last four digits of the card used, the exact amount, and the transaction date from your statement. You can also contact your local HOYTS cinema by phone for assistance with recent in‑store charges, though account and online booking issues are best handled via the website. If HOYTS confirms that they do not have a matching transaction, contact your bank or card issuer immediately to dispute the charge and request a new card if fraud is suspected.