HP Taxi

Transit95% confidence

HP Taxi is a Sydney-based fixed-price taxi booking service that provides regulated NSW taxi rides via phone and mobile app across the Sydney metropolitan area.

Sydney, New South Wales, Australia
hptaxi.com.au

About HP Taxi

HP Taxi is a Sydney-based, fixed-price taxi booking service that connects riders with accredited, NSW-regulated taxi drivers across the Sydney metropolitan area and surrounding suburbs. Through the HP Taxi app and phone booking service, customers can request standard, maxi, and wheelchair-accessible taxis, get upfront fare estimates, and pay securely by card or in-app. The company focuses on regulated taxi transport (not rideshare), meaning vehicles and drivers must comply with NSW point-to-point transport regulations and local safety standards.

A charge from “HP Taxi”, “HP Taxi Sydney”, or a similar descriptor on your bank or card statement typically relates to a taxi trip you booked via the HP Taxi app, website, or phone line. This can include completed rides, pre-booked trips, airport transfers, tolls, late-night or public holiday surcharges, or credit/debit card processing fees. You may also see a small temporary authorization hold when you add a new card, request a fare estimate, or pre-authorise payment for a booking; this hold is usually released automatically after your bank processes the final transaction. Some users may see multiple charges if a trip was split across tolls, adjustments, or if a previous declined payment was reprocessed.

If you’re unsure about an HP Taxi charge, start by checking recent rides in your HP Taxi app (or SMS/email booking confirmations) to match the date and amount to a specific trip. Look for trip receipts in your email inbox under “HP Taxi” or log into your account at hptaxi.com.au to view your ride history and detailed fare breakdowns, including tolls and surcharges. For questions, billing disputes, or refund requests, contact HP Taxi customer support via the contact details listed on hptaxi.com.au (typically phone support plus an online contact form or email). Provide the last four digits of your card, the transaction date, amount, and any booking reference; they can confirm the ride details, correct overcharges, resend receipts, or advise how to cancel or update future bookings.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to HP Taxi.

  1. HP Taxi (02)86071999 BUNGARRIB NSW AUS

Frequently Asked Questions

Why was I charged by HP Taxi when I don’t remember taking a ride?

HP Taxi charges usually correspond to a recent taxi trip booked through the HP Taxi app, website, or by phone, including any pre-booked or early-morning airport rides. Check your email or SMS for booking confirmations around the transaction date and review your ride history in the HP Taxi app or online account. If you share your account or payment card with a family member, they may have used HP Taxi. If you still can’t identify the trip, contact HP Taxi support with the transaction details so they can look up the charge.

What are typical fare amounts and fees I might see from HP Taxi on my statement?

HP Taxi fares vary based on distance, travel time, time of day, and any tolls or government-regulated taxi surcharges. Common charges range from short inner-city trips (often under AUD $30) to airport or longer suburban rides (which can be significantly higher, especially with tolls). You may also see additional line items included in the total, such as booking fees, late-night or public holiday surcharges, and card processing fees as permitted under NSW regulations. The full breakdown for each trip is shown on your in-app or email receipt.

Why do I see a small HP Taxi charge or $1 authorisation that later disappears?

HP Taxi may place a small temporary authorization hold when you add a new card, pre-book a ride, or the system needs to verify that your payment method is valid. This is not a final charge and is typically around AUD $1 or a small test amount set by your bank. The hold should automatically drop off your account within a few business days, depending on your card issuer’s policies. If an authorization remains pending for more than a week, contact your bank and HP Taxi support with a screenshot of the transaction.

How does HP Taxi’s fixed-price or upfront pricing work, and can it change after the trip?

For many bookings, HP Taxi provides an upfront price estimate based on your pickup, destination, and expected route, which is designed to lock in a fixed fare under normal conditions. However, in some cases the final charge can differ if the route changes significantly, extra waiting time is incurred, or additional tolls or government-mandated surcharges apply. Your final receipt will itemise the fare, tolls, and fees so you can see how the total was calculated. If the final amount seems inconsistent with the quote, contact HP Taxi with the booking reference and receipt for review.

How can I get a receipt or tax invoice for my HP Taxi ride?

Receipts are usually emailed automatically to the address linked to your HP Taxi account after each completed ride, and you can also view or download them from your ride history in the HP Taxi app or via hptaxi.com.au. Make sure your email address is correct and check your spam or promotions folder for messages from HP Taxi. If you need a tax-compliant invoice or a receipt resent, contact HP Taxi support with your name, trip date and time, pickup location, and the last four digits of the card used.

How do I cancel an HP Taxi booking, and will I be charged a fee?

You can normally cancel a booking directly in the HP Taxi app or by calling their booking line as soon as you know you no longer need the trip. Depending on how close to pickup time you cancel and whether a driver is already dispatched or has arrived, a cancellation fee may apply in line with HP Taxi’s and NSW taxi industry policies. The app should display any applicable cancellation terms at the time you book. If you believe you were wrongly charged a cancellation fee, contact support with the booking reference and they can review it.

How do I request a refund or dispute an HP Taxi charge I believe is incorrect?

First, compare the charge on your statement with your HP Taxi receipt to check for tolls, waiting time, or surcharges that may explain the difference. If the amount still looks wrong, gather your booking reference, trip date and time, and a screenshot of the transaction, then contact HP Taxi through the support contact details on hptaxi.com.au. They can investigate driver-entered fares, route issues, duplicate charges, or technical errors and, if appropriate, process a partial or full refund back to your original payment method. Avoid filing a bank chargeback until you’ve given HP Taxi a chance to resolve the issue, as that can slow down the investigation.

How can I contact HP Taxi about a charge on my card or update my payment details?

Visit hptaxi.com.au to find their current customer service phone number and online contact options (often an email address or contact form). When you reach out, provide your full name, mobile number used for bookings, the last four digits of your card, and the date and amount of the charge so they can locate the trip quickly. To update or remove a payment method, log into the HP Taxi app or your online account and go to the Payments or Wallet section; new cards may trigger a small temporary authorization which will be released by your bank.

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