icare NSW

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icare NSW (Insurance and Care NSW) is a New South Wales government agency that provides workers compensation, workplace injury insurance, and other care and support insurance schemes for employers and injured workers in NSW.

Sydney, New South Wales, Australia
icare.nsw.gov.au
Owned by Government of New South Wales

About icare NSW

icare NSW (Insurance and Care NSW) is a New South Wales Government agency that provides workers compensation insurance, workplace injury schemes, and care and support services for people injured at work or on the road in NSW. It manages several schemes including NSW Workers Compensation, Lifetime Care, Dust Diseases Care, and the Home Building Compensation Fund (HBCF), primarily serving employers, injured workers, builders, and homeowners. As a government entity based in Sydney, icare NSW collects insurance premiums, manages claims, and funds treatment, rehabilitation, and long‑term care services.

You may see an “icare NSW” charge on your bank or card statement if you (or your business) have paid an insurance premium, made an instalment payment, or settled an invoice related to an icare-administered scheme. Common scenarios include annual or instalment payments for workers compensation insurance, HBCF premiums for builders or building projects, adjustments to premiums after a wages declaration, or payments related to specific claims or compliance notices. Charges can appear as one‑off payments, scheduled recurring instalments (e.g., monthly or quarterly premium plans), or card payments made online or over the phone. If you recently updated a policy, added new workers, declared wages, or arranged a payment plan, this may also trigger a new charge.

To verify or resolve questions about an icare NSW charge, start by checking recent policy documents, premium notices, invoices, or payment plan agreements sent to your email or business address, as they usually show the exact amount and reference. Compare the date and amount on your bank statement with receipts from the icare online portal or any confirmation emails you received when paying. If you still can’t identify the charge, contact icare NSW directly via the contact details on icare.nsw.gov.au, providing your policy or claim number, ABN (if you’re an employer), and the transaction date and amount. Common billing issues—such as duplicate payments, incorrect wage declarations, or instalment misunderstandings—are typically resolved by reviewing your policy, updating your wage or payroll information, or adjusting or cancelling a payment plan in consultation with icare’s customer support team.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to icare NSW.

  1. ICARE WORK INS ONLINE SYDNEY AU

Frequently Asked Questions

Why was I charged by icare NSW when I’m an employer in NSW?

If you are an employer in New South Wales, an icare NSW charge is most likely your workers compensation insurance premium or an instalment towards that premium. icare calculates premiums based on your declared wages, industry classification, and claims history, and invoices you annually or via an agreed instalment plan. Review your latest premium notice or wages declaration to confirm the charge amount and period it covers.

Why do I see regular or recurring icare NSW charges (monthly or quarterly)?

Recurring icare NSW charges usually mean you have set up a premium instalment plan instead of paying your workers compensation or other icare premium in a single annual amount. These instalments are often scheduled monthly or quarterly and will continue until the total premium for the policy period is paid. You can check or change your instalment arrangement by logging into your icare online account or contacting icare using the details on icare.nsw.gov.au.

What are common icare NSW charge amounts and how are premiums calculated?

icare NSW does not have fixed subscription-style tiers; instead, premiums are calculated individually based on factors such as your total annual wages, business activity (industry classification), and past claims. This means amounts can vary significantly between businesses and from year to year, especially if your payroll or risk profile changes. Your premium notice or online account will show how your premium was calculated, including your wages estimate and any adjustments.

How do I cancel, pause, or change an icare NSW premium or instalment plan?

To change or cancel a premium instalment arrangement, you’ll need to contact icare NSW directly or manage your policy through the icare online portal if that option is available for your scheme. You may be able to update wage estimates, change payment frequency, or pay the balance in full to stop future instalments. If your business ceases trading or no longer employs workers, you should formally notify icare so they can update or cancel your policy and adjust your premium accordingly.

How can I request a refund or dispute an icare NSW charge?

If you believe you’ve been overcharged, made a duplicate payment, or your premium has been calculated incorrectly, you can request a review or refund through icare NSW. Gather your bank statement, policy or claim number, and any invoices or premium notices, then contact icare using the web forms or phone numbers listed on icare.nsw.gov.au. icare may review your wage declarations and policy details and, where appropriate, issue an adjustment or refund back to your original payment method or as a credit to your account.

Why do I see an icare NSW charge related to building or construction work?

If you are a builder, contractor, or homeowner involved in residential building work, the charge may relate to the Home Building Compensation Fund (HBCF) administered by icare NSW. Builders often pay HBCF premiums for each eligible project, which may appear on their bank statement as an icare NSW payment. Check your project documentation, HBCF certificates, and icare or broker invoices for the corresponding job number and amount.

Can icare NSW place temporary or pending charges on my card?

In most cases, icare NSW processes straightforward payments for premiums or invoices and does not routinely use small temporary authorisation holds like consumer subscription services. However, when paying online by card, you may briefly see a pending transaction while your bank verifies the payment, which will then either post as a full charge or disappear if it fails. If a pending charge does not clear or is duplicated, contact your bank first, then icare with the transaction details if the issue persists.

How can I confirm this icare NSW charge is linked to my policy or claim?

Log into your icare NSW online account, if available for your scheme, and check your policy or claim for recent payments, invoices, or premium adjustments that match the date and amount on your statement. You can also cross‑check any email confirmations or PDF invoices you’ve received from icare. If you still can’t match the charge, contact icare via the channels listed on icare.nsw.gov.au and provide your business/legal name, ABN (if applicable), policy or claim number, and the exact transaction details so they can locate it in their system.

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