IGA

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IGA (Independent Grocers of Australia) is a network of independently owned supermarkets operating under a common brand, supplying groceries, fresh food, and everyday household products across Australia. Individual stores such as Dunsborough Supa IGA are locally owned but trade under the national IGA banner.

Macquarie Park, New South Wales, Australia
iga.com.au
Owned by Metcash

About IGA

IGA (Independent Grocers of Australia) is a national network of independently owned and operated supermarkets that trade under the IGA brand. Stores range from local convenience-sized outlets to larger Supa IGA supermarkets offering full grocery ranges, fresh fruit and vegetables, meat, bakery, dairy, frozen food, liquor (in participating stores), and everyday household items. While the IGA banner and core ranges are coordinated nationally by Metcash, each store is locally owned, sets many of its own prices, and may run its own in-store promotions, loyalty offers, and delivery or click & collect services. The national website at iga.com.au provides store locators, weekly specials, and information on participating programs, but day‑to‑day operations and charges come from the individual store you shopped at.

An IGA charge will usually appear on your bank or card statement after you make an in‑store purchase (via EFTPOS, debit, or credit card) or place an online order for delivery or click & collect with a participating IGA store. The description may show as “IGA”, “SUPA IGA”, or include the suburb/store name (for example, “DUNSBOROUGH SUPA IGA” or similar), depending on how the store’s payment terminal is configured. You may also see a separate charge for liquor if the liquor department runs on a different merchant ID, or a temporary authorization hold for online or large in‑store transactions where the final total is confirmed later (for example, when weighted produce, substitutions, or delivery fees are finalized). Some stores use third‑party delivery platforms, in which case the charge may still reference IGA alongside the delivery partner.

To verify an IGA charge, first match the transaction date and location to any recent grocery or liquor shopping you (or a family member with access to your card) may have done, including small top‑up shops, fuel‑station IGA outlets, or online orders. Check your email for order confirmations or e‑receipts if you shop online, or paper receipts if you keep them; the store name, date, and amount should align with what appears on your statement. If you still have questions, use the store locator at iga.com.au to find the phone number of the specific store named on your statement and contact them directly with the transaction date, exact amount, and the last four digits of your card so they can look it up on their EFTPOS system. For suspected errors, double charges, or unrecognized transactions, contact both the store and your bank or card provider promptly to dispute or investigate the charge.

Bank Statement Variations

68 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to IGA.

  1. ASHCROFTS IGA DUBBO DUBBO AU
  2. ASHFIELD IGA ASHFIELD AUS
  3. BECKENHAM IGA BECKENHAM AU
  4. BEDFORD IGA BEDFORD AUS
  5. BERTRAM SUPA IGA BERTRAM AU
  6. BOTANY IGA EVERYDAY BOTANY AU
  7. BOTANY IGA EVERYDAY BOTANY AUS
  8. BRUNSWICK SUPA IGA BRUNSWICK AUS
  9. BYRON BAY SUPER IGA BYRON BAY AU
  10. BYRON BAY SUPER IGA BYRON BAY AUS
  11. C-CURRY PTY LTD\34 SCARR ST\CLONCURRY\48
  12. CHRISS GROUP IGA ROUSE ROUSE HILL AU
  13. COONAMBLE SUPA IGA COONAMBLE AU
  14. COONAMBLE SUPA IGA COONAMBLE AUS
  15. CORFIELD FRESH IGA GOSNELLS AU
  16. CORFIELD FRESH IGA GOSNELLS AUS
  17. DARCH SUPA IGA DARCH AU
  18. DARCH SUPA IGA DARCH AUS
  19. DUNSBOROUGH SUPA IGA\5 42 DUNN BAY ROAD\
  20. EDGEWATER IGA EDGEWATER AUS
  21. EMERALD IGA EMERALD AU
  22. HALLS CREEK IGA HALLS CREEK AU
  23. HUNTINGDALE IGA HUNTINGDALE AUS
  24. IGA BALGOWLAH HEIGHT BALGOWLAH HEI AUS
  25. IGA CREMORNE CREMORNE AU
  26. IGA CREMORNE CREMORNE AUS
  27. IGA LAKE CARGELLIGO LAKE CARGELL AU
  28. IGA LAKE CARGELLIGO LAKE CARGELLI AUS
  29. IGA LOCAL GROCER HALLS HALLS CREEK AU
  30. IGA MASCOT\SH 3 AND 5 1 TO 5 BOURKE ST\M
  31. IGA MEEKATHARRA MEEKATHARRA AU
  32. IGA QUAY QUARTER SYDNEY AU
  33. IGA ROSEBERY ROSEBERY AU
  34. IGA ROSEBERY ROSEBERY AUS
  35. IGA STOCKTON STOCKTON AUS
  36. IGA STOCKTON/53 MITCHELL STOCKTON AU
  37. IGA WAROONA WAROONA AU
  38. IGA WOLLONGBAR WOLLONGBAR AUS
  39. KIARA IGA KIARA AU
  40. KIARA IGA KIARA AUS
  41. LEEMING SUPA IGA LEEMING AUS
  42. LINDISFARNE IGA\121 EAST DERWENT HWAY\LI
  43. LLOYDS IGA NEWTOWN AUS
  44. MAGNETIC HARBOUR IGA NELLY BAY AU
  45. MAGNETIC HARBOUR IGA NELLY BAY AUS
  46. MALECS IGA ROBINA AUS
  47. MBOOKA VLG SUPA IGA MIRRABOOKA AUS
  48. NOLLAMARA IGA NOLLAMARA AU
  49. NOLLAMARA IGA NOLLAMARA AUS
  50. NORTHBRIDGE SUPA IGA NORTHBRIDGE AU
  51. NORTHCOTE IGA NORTHCOTE AU
  52. O CONNOR FRESH SUPA KALGOORLIE AUS
  53. PARNAWARRIIGA/1 LEE LANE NEWMAN AU
  54. PEARSALL IGA PEARSALL AU
  55. PEARSALL IGA PEARSALL AUS
  56. PENNANT HILLS IGA PENNANT HILLS AUS
  57. PENNANT HILLS IGA\SHOP 24 PENNANT HILLS
  58. ROMEOS FOODHALL IGA SYDNEY AU
  59. ROMEOS IGA OXFORD ST DARLINGHURST AUS
  60. SCAVACI IGA HAMILTON HILL AUS
  61. SOUTHBANK FRESHWATER C SOUTHBANK AUS
  62. STOCKTON SUPERMARKET STOCKTON AUS
  63. THE DOWNS IGA WEMBLEY DOWNS AUS
  64. THE DOWNS IGA\SHOP T6 THE DOWNS SHOPPING
  65. TOORAK ROAD IGA SOUTH YARRA AU
  66. VIBE ASCOT IGA X-PRE ASCOT AUS
  67. VIBE ASCOT IGA X-PRESS ASCOT AU
  68. WEST HOXTON SUPERMAQPS\FIFTEENTH AVENUE\

Frequently Asked Questions

Why does my bank statement just say “IGA” or “SUPA IGA” without the suburb or store name?

Some IGA stores have their EFTPOS terminal configured to show only the umbrella brand (e.g., “IGA” or “SUPA IGA”) as the trading name on card statements. This is normal and does not always include the suburb or store owner’s name, even though the receipt in store will be more detailed. To identify which store charged you, cross‑check the transaction date and amount with recent grocery trips, and if needed call nearby IGA stores with the exact time and total so they can search their terminal records.

What are typical IGA charge amounts and why might they vary so much?

Because IGA is a supermarket network, charges can range from very small amounts (quick top‑up items like milk or bread) to large weekly shops, often from under $10 to a few hundred dollars depending on your basket. Prices and specials are set locally by each independent store, so two IGA stores may charge slightly different prices for similar items. If an amount seems unusual, check whether you purchased higher‑value items such as liquor, meat, or bulk groceries in the same shop, which can significantly increase the total.

Why is there both an IGA charge and a separate liquor charge on the same day?

Many larger IGA or Supa IGA supermarkets operate their liquor section (e.g., IGA Liquor or Bottleshop) under a separate merchant ID for licensing and accounting reasons. If you paid for groceries and liquor in separate transactions, your bank statement may show two distinct entries, often on the same date and for the same location. Review your receipt(s) to confirm whether you made one combined payment or two separate payments at checkout.

Why do I see a pending or temporary IGA charge that later changes amount or disappears?

Some IGA stores and online ordering systems place a temporary authorization on your card to confirm that funds are available before the final total is known—for example, when your order includes weighed produce, substitutions, or variable fees. This may appear as a pending charge or as an initial higher estimate that later adjusts to the final purchase amount when the order is packed and completed. Any unused portion of the authorization is released by your bank, typically within a few business days, depending on your card issuer’s policies.

How do I get a copy of my receipt or check what was included in an IGA transaction?

Receipts are printed at the time of purchase, and staff may be able to reprint a recent receipt if you return to the same store with details of the transaction. Call the store listed on your statement (or the likely local IGA you visited) and provide the date, approximate time, total amount, and last four digits of your card so they can locate the transaction on their EFTPOS terminal. For online orders, check your email for an order confirmation or tax invoice from the specific IGA store or the online ordering partner they use.

How can I resolve a suspected incorrect, duplicate, or unauthorized IGA charge?

If you suspect an overcharge or duplicate transaction, contact the IGA store first with the transaction details so they can review their till and EFTPOS logs and issue a correction or refund if an error is confirmed. For charges you truly do not recognize or believe to be fraudulent, notify your bank or card issuer immediately to block the card and start a dispute or chargeback process. Keeping receipts, order confirmations, and noting the time and checkout lane used can speed up investigations by both the store and your bank.

Does IGA offer subscriptions, memberships, or recurring charges that could explain regular payments?

IGA does not typically run subscription or recurring billing services in the same way as streaming platforms; most charges are one‑off purchases from a specific store. However, you may see regular IGA transactions if you shop at the same store weekly or if you use a recurring delivery arrangement organized directly with that store. Any loyalty programs, such as Local Grocer or store‑specific rewards, are generally free to join and do not usually incur automatic monthly or annual fees; if you see repeated charges, verify they match your actual shopping pattern.

How do I contact IGA about a charge if I only know the name on my bank statement?

Use the store locator at iga.com.au to search by suburb or postcode and identify the likely store that matches the descriptor on your statement (e.g., “MACQUARIE PARK IGA” or similar). Once you find the store, call the listed phone number and provide the transaction date, exact amount, and last four digits of your card so staff can look up the payment on their system. If you cannot identify the specific store, your bank may be able to provide additional merchant information or assist with a dispute.

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