Industrie Clothing

Clothing95% confidence

Industrie Clothing is an Australian menswear brand established in 1999, specializing in modern, practical and affordable casual and smart-casual apparel. It operates over 100 retail stores across Australia as well as online, offering clothing, accessories, and related fashion lines such as Indie Kids and ROLER.

Sydney, New South Wales, Australia
industrie.com.au

About Industrie Clothing

Industrie Clothing is an Australian menswear brand founded in 1999 and headquartered in Sydney, NSW. The label focuses on modern, practical and affordable menswear, with a strong emphasis on everyday basics, smart-casual pieces, and seasonal collections. Through more than 100 standalone and concession stores across Australia, as well as its online store at industrie.com.au, Industrie sells apparel such as shirts, tees, chinos, shorts, denim, outerwear, suiting, loungewear and footwear, along with accessories. The company also operates related brands like Indie Kids by Industrie and ROLER, which may appear as separate descriptors on your bank statement.

A charge from Industrie Clothing (or variants like “INDUSTRIE CLOTHING”, “INDUSTRIE.COM.AU”, “INDUSTRIE P/L”, or “INDUSTRIE SYDNEY”) usually relates to an in-store purchase, an online order, or a purchase from a related line such as Indie Kids or ROLER. You might see a charge for a one-off clothing or accessories purchase, a click & collect order, or a purchase made with a saved card on your online account. Some banks also show temporary authorization holds when you place an online order or when a card is keyed in-store; these can appear as $1–$5 or as the full order amount and usually fall off after a few business days if the order is not completed. If you used a buy-now-pay-later provider (e.g., Afterpay, Zip, Klarna) at Industrie, the descriptor on your statement may be from that provider instead of Industrie, even though the purchase was made at Industrie.

To verify this charge, start by checking your recent email confirmations from Industrie (including spam/junk folders) for order receipts from industrie.com.au or Indie Kids by Industrie. If you have an online account, log in to review your order history, payment methods and click & collect orders; for in-store purchases, compare the date and amount of the charge with any paper receipts. If you still don’t recognize the transaction, contact Industrie via the “Contact Us” page on industrie.com.au or visit a nearby store with your bank statement for assistance. They can help you confirm the purchase, review returns or exchanges, and advise on next steps if you suspect card misuse, such as refunding a duplicate charge or directing you to your bank for a fraud investigation.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Industrie Clothing.

  1. SQ *INDUSTRIE CLOTHING Sydney AUS

Frequently Asked Questions

Why do I see a charge from INDUSTRIE CLOTHING or INDUSTRIE.COM.AU on my bank statement?

This charge usually comes from buying clothing or accessories at an Industrie Clothing store in Australia or from placing an order at industrie.com.au. The descriptor might appear as INDUSTRIE CLOTHING, INDUSTRIE.COM.AU, INDUSTRIE P/L, INDIE KIDS BY INDUSTRIE, or ROLER depending on where you shopped and how your bank formats the merchant name. Compare the date and amount with your recent purchases, including click & collect or online orders made with a saved card.

What are typical amounts I might be charged by Industrie Clothing?

Industrie Clothing sells individual items like t-shirts, shirts and shorts that typically range from around AUD $20–$80, with jackets, outerwear and suiting often higher. Your total charge may also include multi-buy offers, promotions, or shipping fees for online orders (often a flat rate or free above a certain order value). Because prices vary by style and promotion, check your email receipt or online account order history to see a detailed breakdown of your specific purchase.

Why do I see a small or duplicate pending charge from Industrie Clothing?

Small pending amounts (such as $1–$5) or a temporary hold for the full order value can occur when Industrie checks that your card is valid for an online purchase. These are authorization holds placed by your bank, not completed sales, and they normally disappear or adjust to the final transaction within a few business days. If a pending hold remains for more than 7 business days, contact your bank first, then reach out to Industrie with your order details if needed.

Can Industrie Clothing charge me on a recurring or subscription basis?

Industrie Clothing does not operate a traditional subscription service for clothing, but you may see multiple charges if you place separate orders or shop in-store regularly. If you have saved your card in an online account or used express checkout (such as Apple Pay, Google Pay, PayPal or a buy-now-pay-later service), future purchases can be completed more quickly, which may feel like a recurring pattern. Review your email receipts and your industrie.com.au account to confirm that each charge corresponds to a separate order.

How do I cancel or change an online order with Industrie Clothing?

Online orders are usually processed quickly, so cancellations or changes (such as size, colour or address) may only be possible shortly after placing the order. If you need to cancel or amend, use the contact form on industrie.com.au or reply to your order confirmation email as soon as possible with your order number and requested change. If the order has already shipped, you may need to follow the standard returns or exchange process once you receive the items.

How do refunds and returns work for Industrie Clothing purchases?

For online orders, Industrie generally allows returns within a specified timeframe (often 14–30 days) for change-of-mind, provided items are in original condition with tags; some items like underwear or sale styles may have different conditions—check the Returns Policy at industrie.com.au. Refunds for eligible online returns are usually processed back to the original payment method; in-store returns for card purchases may appear on your statement as a separate negative amount from INDUSTRIE CLOTHING. Refunds can take a few business days to appear, depending on your bank or payment provider.

How can I contact Industrie Clothing about a charge I don’t recognize?

Visit industrie.com.au and go to the “Contact Us” or “Customer Care” section to submit an enquiry, including your name, approximate transaction date, amount, and any order or receipt numbers. You can also visit a local Industrie or Indie Kids by Industrie store with your bank statement so staff can help identify the purchase. For suspected fraud or card theft, immediately contact your bank to block the card, then provide any reference numbers to Industrie if they request more information.

What should I do if I was charged by Industrie Clothing but never received my order?

First, check the tracking link in your shipping confirmation email or log into your industrie.com.au account to view the order status. If tracking shows delivered but you can’t locate the parcel, look for any delivery notes (such as left in a safe place or at a collection point) and ask household members or building management. If there is no tracking update or the parcel is missing, contact Industrie via their online support form with your order number and screenshots of the charge so they can investigate, arrange a replacement where appropriate, or process a refund according to their delivery and lost-parcel policies.

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