Inform Pharmacy

Inform Pharmacy (also known as Inform Compounding Pharmacy) is an independent, full-service community and compounding pharmacy based in Neutral Bay, New South Wales, Australia. They dispense standard Pharmaceutical Benefits Scheme (PBS) and private prescriptions, prepare customised compounded medications (such as bioidentical hormones, paediatric doses, dermatology preparations, and veterinary medicines), and stock a range of over-the-counter medicines, supplements, and health products. Inform Pharmacy also offers professional services like medication reviews, vaccination services (including flu and common travel vaccines), dose administration aids/blister packs, and personalised advice from registered pharmacists. More details about their services and opening hours are available at informcompoundingpharmacy.com.au.

A charge from Inform Pharmacy may appear on your bank or card statement when you pay for prescription medications (PBS or private), compounded medicines, over-the-counter products, vaccination services, or professional pharmacy consultations. Charges can be one-off purchases made in-store, phone or email orders that are processed later, or payments for prescriptions placed on file and filled regularly (e.g., recurring compounded prescriptions or monthly blister packs). If you’ve provided your card details for ongoing compounding or repeat prescriptions, you may see recurring charges that align with your refill schedule; you might also see pre-authorisation amounts if they temporarily verify your card over the phone before finalising a compounded order.

To verify an Inform Pharmacy charge, check your recent prescriptions, compounding orders, vaccination visits, or medication deliveries around the date of the transaction, and look for receipts emailed or provided in-store. If you still have questions, contact Inform Pharmacy directly using the phone number or email listed on informcompoundingpharmacy.com.au or on your prescription label; provide your full name, date of birth, and the exact amount/date of the charge so they can match it to their dispensing records. Common billing issues—such as confusion between PBS vs private pricing, multiple items on a single script, or a compounded item prepared after an initial quote—are typically resolved by reviewing the detailed tax invoice. If you suspect an error, ask for an itemised statement; if you do not recognise the transaction at all, speak with Inform Pharmacy first and then contact your bank’s dispute team if it remains unresolved.