Innova Electronics

Automotive82% confidence

Innova Electronics is a U.S.-based manufacturer of automotive diagnostic tools and test equipment for both professional technicians and DIY vehicle owners.

Irvine, California, United States
innova.com
Owned by Equus Products, Inc.

About Innova Electronics

Innova Electronics is an automotive aftermarket company specializing in onboard diagnostics (OBD-II) scanners, diagnostic tablets, multimeters, inspection cameras, and related test equipment. The company researches, develops, and designs its products at its headquarters in Irvine, California, and distributes them throughout North America. Innova focuses on providing accurate diagnostics backed by a large, proprietary repair database and ASE-certified technical expertise, targeting both professional repair shops and do‑it‑yourself car owners.([innova.com](https://www.innova.com/pages/about-us-v2?utm_source=openai))

A charge from Innova Electronics on your card is typically related to the purchase of an automotive scan tool or diagnostic accessory, an extended service or data feature tied to one of their tools, or potentially an order placed through their website or a partner retailer that bills under the Innova name. Many customers encounter Innova charges after buying an OBD2 scanner or diagnostic device online, through a parts retailer, or when activating app- or web-based diagnostic services connected to their physical tool. In some cases, you might also see a charge if you upgraded software or added premium features in a connected app like RepairSolutions2.([sumgifaluis.com](https://sumgifaluis.com/?utm_source=openai))

If you are unsure about a charge, first check your email for order confirmations from Innova, your account in any Innova or RepairSolutions apps, and receipts from auto parts stores where you may have purchased a diagnostic tool. Compare the date and amount against recent purchases of automotive tools or related services. If the charge is still unclear, you can contact Innova Electronics directly via their customer support channels (phone, email, or chat) listed on their website, providing the transaction date and amount so they can look it up. If they cannot locate the transaction or you suspect fraud, contact your card issuer to dispute the charge or request a card replacement.([innova.com](https://www.innova.com/pages/contact-us?utm_source=openai))

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Innova Electronics.

  1. PAYPAL *INNOVA INNOVA 888-221-1161 CA

Frequently Asked Questions

What products or services could result in a charge from Innova Electronics on my card?

Most charges from Innova Electronics are tied to the purchase of an automotive diagnostic product such as an OBD2 scanner, diagnostic tablet, or test equipment, or to activation/upgrade of related software or data services (for example, enhanced diagnostic reports or app features linked to their tools). Check whether you recently bought a scan tool online, through auto parts retailers, or activated features in an Innova/RepairSolutions app.

Does Innova Electronics offer subscriptions or recurring billing for its diagnostic tools or apps?

Innova’s core handheld tools are typically one‑time purchases, but some connected services or premium app features may be subscription‑based or periodically renewed. If you see a repeating Innova charge around the same date each month or year, log into your associated app or online account to review active service plans and their renewal settings.

How can I cancel a subscription or paid service related to my Innova diagnostic tool?

To cancel a paid service, sign in to the Innova or RepairSolutions account you use with your diagnostic tool and review the subscription or billing section for cancellation options. If you subscribed via a third‑party platform (such as an app store or a retail partner), you may need to cancel directly through that platform’s subscription settings. If you are unsure where you enrolled, contact Innova customer support with your email and tool serial number so they can locate the subscription.

How do I request a refund for an Innova Electronics charge I don’t recognize or am unhappy with?

Start by contacting Innova Electronics customer support using the contact page on innova.com and provide details such as the transaction amount, date, last four digits of the card, and any order or serial numbers you have. They can confirm what was purchased and advise on eligibility for a refund or return based on their policies and the place of purchase. If the transaction cannot be found or appears fraudulent, you should then file a dispute with your card issuer.

Are there common dollar amounts for Innova Electronics charges I should look for on my statement?

Common Innova charges often correspond to the retail prices of OBD2 scanners and diagnostic tools, which can range from modest amounts for entry‑level units to higher amounts for professional‑grade tablets and kits. Smaller charges may reflect app feature upgrades, downloadable content, or shipping and taxes on an online order. Check innova.com or your retailer’s website to compare current product pricing to the amount on your statement.([sumgifaluis.com](https://sumgifaluis.com/?utm_source=openai))

Why do I see a pending or temporary Innova Electronics charge that later changes or disappears?

Some transactions may begin as an authorization hold placed by the payment processor or retailer to verify your card before an Innova order is finalized. This can appear as a pending charge that later settles for the final amount or falls off if the order is cancelled or times out. If a hold does not clear within several business days, contact both your card issuer and Innova support to confirm the order status.

How can I verify that an Innova Electronics charge is legitimate before disputing it?

Match the date and amount against recent purchases of automotive tools, and check your email (including spam folders) for order confirmations from Innova or receipts from auto parts retailers referencing Innova or one of its branded tools. You can also log into any Innova or RepairSolutions apps to review linked devices and purchase history. If you still can’t identify the charge, contact Innova customer service with your name, email, and transaction details for verification.

What is the best way to contact Innova Electronics about a billing or product question?

Visit the Contact page on innova.com to find current phone support hours, email addresses, and live chat options. Their U.S.-based support team in Irvine, California, can help with billing lookups, product registration, troubleshooting, and returns. Having your tool model, serial number, and any receipt or order number ready will speed up the process.([innova.com](https://www.innova.com/pages/contact-us?utm_source=openai))

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