Interlink Roads Pty Ltd is the private operator of Sydney’s M5 South-West Motorway, responsible for managing, maintaining, and tolling the motorway and associated electronic tolling systems.
Interlink Roads Pty Ltd is the private operator of Sydney’s M5 South‑West Motorway, a key toll road linking the Hume Highway and Liverpool/Fairfield area with the M5 East and Sydney CBD/airport corridors. The company is responsible for operating, maintaining, and upgrading the motorway, managing traffic operations, and running the electronic tolling system used on this section of road. Interlink Roads works within the New South Wales tolling network, accepting most Australian electronic toll tags and passes issued by major toll providers, and also issues toll notices to drivers who travel without a valid tag or pass.
A charge from Interlink Roads Pty Ltd will generally appear on your bank or card statement when your vehicle has used the M5 South‑West Motorway and the toll has been debited from your linked toll account, card, or paid as a toll notice. This can include one‑off trips (toll notices or casual passes), automatic top‑ups to a toll tag account, or recurring payments linked to your toll provider if they process fees on Interlink Roads’ behalf. You may also see small temporary authorisation holds when adding or updating a card for toll payments, multiple small toll charges over a few days of travel, or a bundled amount representing several trips charged at once (for example, when a rental car company processes your tolls after your hire period ends).
To verify or resolve questions about an Interlink Roads charge, first check whether you or a household member recently drove on the M5 South‑West Motorway, used a rental car in Sydney, or received a toll notice. Log into your toll provider’s online account (for example, your NSW or national toll tag account) to view detailed trip and payment histories, download invoices, and confirm which vehicle and journey the charge relates to. If you still can’t identify the transaction, visit m5motorway.com.au and use the Contact or Customer Service details to provide the date, amount, and the exact description from your bank statement so they can investigate; common solutions include correcting vehicle plate details, merging duplicate accounts, disputing incorrect toll notices, or arranging a payment plan for overdue tolls.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Interlink Roads Pty Ltd.
Why do I see an Interlink Roads Pty Ltd toll charge on my statement?
This charge usually means a vehicle linked to your toll account, bank card, or licence plate used the M5 South‑West Motorway in Sydney. The toll can be taken as a direct trip charge, part of an automatic top‑up to your toll tag account, or as payment of a toll notice sent after you travelled without a valid tag or pass. Check recent trips in and around Liverpool, Casula, Moorebank, Hammondville, or towards the M5 East to confirm usage.
What are typical toll amounts for the M5 South‑West Motorway?
Toll amounts vary based on your vehicle class (car vs. heavy vehicle), distance travelled, and whether you use a tag, video tolling, or pay a toll notice. For most passenger cars, individual trip tolls are usually in the low to mid single‑digit dollar range, while heavy vehicles pay more per trip. If you travelled without a tag or paid late, you may also see additional video matching or administration fees added by your toll provider or on a toll notice.
Why was I charged multiple small amounts by Interlink Roads on the same day or week?
Multiple small charges often mean several separate trips on the M5 South‑West Motorway were processed at or around the same time, or that your toll provider batches and settles tolls in daily groups. If your account is set to auto‑top‑up, you might see both the individual tolls and a larger top‑up amount from your toll account provider. Log into your toll account portal to see how each trip and top‑up corresponds to the charges on your bank statement.
How can I cancel, close, or pause toll charges related to Interlink Roads?
Interlink Roads itself does not manage consumer subscriptions, but your toll charges usually flow through a toll provider account (such as a tag or pass). To stop ongoing toll debits, log into your toll account and either close the account, remove your vehicle, disable auto‑top‑up, or change the linked payment method. If you’ve sold a car or no longer drive on the M5 South‑West, update or cancel your toll account promptly to avoid further charges when someone else uses that vehicle.
How do I dispute a toll or request a refund for an Interlink Roads charge?
Start by checking your toll account or toll notice to confirm the vehicle registration, travel date, and entry/exit points. If you believe a trip was wrongly charged (for example, your car was sold, plates were cloned, or your tag was in another vehicle), contact the customer service team listed at m5motorway.com.au or your toll provider, and provide evidence such as sale documents or police reports. They can review video images, correct registration details, reverse duplicate or incorrect trips where appropriate, and advise on any refund or credit process and timelines.
Why do I see a small temporary or $1–$2 Interlink Roads charge that later disappears?
Small low‑value charges that vanish or show as “pending” are usually pre‑authorisation holds used to verify your card when you set up or update toll payments. These holds are not actual tolls, don’t represent a real trip, and are automatically released by your bank after a short period. If a small test amount remains posted after several business days, contact your bank and then Interlink Roads or your toll provider with the transaction details.
Can rental car or car‑share trips create Interlink Roads charges on my card?
Yes. If you used a rental car, rideshare rental, or car‑share vehicle that travelled on the M5 South‑West Motorway, the hire company may pass the toll costs and their processing fee through to your card, sometimes with Interlink Roads or a related tolling descriptor on your statement. These charges often appear days or weeks after your trip, once the rental company receives the toll data. Check your rental agreement for toll terms and log into the rental provider’s portal or contact their billing department for a detailed toll breakdown.
How can I get a detailed receipt or trip history for Interlink Roads toll charges?
The easiest way to obtain itemised records is through your toll account provider’s online portal, where you can download statements showing each M5 South‑West trip, date, time, and amount. If your charge relates to a toll notice you paid directly, the notice itself acts as a receipt; you can usually view or reprint it using the notice number via the link provided on m5motorway.com.au. For business or tax purposes, you can also request formal statements or tax invoices from your toll provider’s customer service team.