Question 1

Why was I charged by IOR Petroleum when I only used the diesel stop briefly?

Accepted Answer

When you start a pay-at-pump transaction at an IOR diesel stop, your bank or card issuer may place a temporary pre-authorisation hold for a fixed amount (often higher than your actual purchase) to verify funds. After you finish refuelling, the final transaction is processed for the exact fuel amount and the unused portion of the hold is released. Depending on your bank, this release can take from a few minutes up to several business days. If you see both a pending hold and a posted transaction, the hold should disappear once the transaction fully settles.

Question 2

Why do I see multiple IOR Petroleum charges in one day?

Accepted Answer

Multiple IOR charges on the same day usually mean there were several separate refuelling events, such as multiple vehicles using the same card or repeated top-ups. For business fleets, each pump activation typically creates its own transaction, even if they occur at the same location within a short timeframe. Check your IOR fuel management portal or invoice for a breakdown by time, pump, and vehicle. If you suspect unauthorised use, contact IOR immediately to block the card and review your transaction history.

Question 3

How are IOR Petroleum’s fuel purchases billed for business accounts?

Accepted Answer

Business and fleet customers commonly use IOR fuel cards, with transactions accumulated and billed on a regular cycle (for example, weekly or fortnightly), subject to the terms of your credit arrangement. You may see charges that represent a consolidated invoice total covering all vehicles and sites for that period, rather than individual pump amounts. Pricing is typically based on location, volume, and any contracted rates agreed in your supply agreement. The exact billing frequency and payment terms will be shown in your IOR credit application and on each invoice.

Question 4

What are typical IOR Petroleum charge amounts and why do they vary?

Accepted Answer

IOR Petroleum charges vary based on current fuel prices, location, and the number of litres dispensed in each transaction. Remote and regional sites, or specialised fuels like diesel for off-road or aviation products, may be priced differently than metropolitan depots. Large fleet fills or bulk deliveries can result in high-value charges that reflect hundreds or thousands of litres. For specific pricing, refer to your invoice, IOR’s quoted rates, or the price displayed at the pump at the time of purchase.

Question 5

How can I cancel or close my IOR fuel card or account to stop future charges?

Accepted Answer

To cancel or suspend an IOR fuel card, contact IOR Petroleum’s accounts or customer service team using the details on your invoice or via ior.com.au, and request that the relevant cards be blocked. For business accounts, an authorised representative will usually need to confirm the closure of the credit facility or card numbers in writing (email or form) and settle any outstanding balance. Keep in mind that transactions made before the card is blocked can still appear on your next statement. Always retrieve or destroy physical cards after cancellation to prevent further use by drivers or former staff.

Question 6

How do I request a refund or dispute an IOR Petroleum transaction?

Accepted Answer

If you believe you were incorrectly charged by IOR Petroleum—such as being billed for the wrong amount, a duplicate transaction, or a pump error—first gather any receipts, transaction IDs, vehicle details, and the date/time of the refuel. Then contact IOR’s customer service or accounts team (details on ior.com.au or your invoice) and provide this information so they can check pump records and transaction logs. If an error is confirmed, IOR will typically process a correction or refund back to your original payment method or as a credit on your account. If you can’t resolve it directly, you may also lodge a dispute with your bank or card issuer, who will then liaise with IOR’s acquiring bank.

Question 7

How can I contact IOR Petroleum about a mystery charge on my statement?

Accepted Answer

Visit ior.com.au and use the contact details listed for head office or accounts/credit to query a charge; phone and email contact options are typically provided. Have your bank statement handy and note the exact date, time (if available), location name on the receipt, and the amount of the charge. If you are a business or fleet customer, also provide your account number and any card or vehicle identifiers so IOR can locate the specific transaction. They can then confirm where and how the charge was created and who the authorised user was.

Question 8

Can I see a detailed breakdown of who used fuel on my IOR account?

Accepted Answer

Yes. Business customers with IOR fuel management solutions usually have access to detailed reporting that shows each transaction by card number, vehicle registration, driver PIN (if used), site location, date/time, and litres dispensed. You can log into your IOR online portal or request a transaction report from the accounts or customer service team. Reviewing this breakdown can help identify unfamiliar charges that may actually be from authorised drivers, subcontractors, or vehicles on your account. If anything still looks suspicious, ask IOR to investigate potential card misuse and consider resetting PINs or deactivating cards.

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