Islanders Board of Industry and Service (IBIS) is a Queensland government statutory body that operates supermarkets and general stores supplying food, groceries, and essential goods to communities in the Torres Strait and Northern Peninsula Area.
Islanders Board of Industry and Service (IBIS) is a Queensland government statutory body that operates community supermarkets and general stores across the Torres Strait and Northern Peninsula Area, with head offices based on Thursday Island, Queensland, Australia. IBIS stores focus on providing reliable access to fresh food, groceries, and essential household items in remote communities, often where there are limited alternative retail options. As a government-owned service, IBIS has a social responsibility focus, supporting local employment and aiming to keep everyday essentials as affordable and accessible as possible.
A charge from Islanders Board of Industry and Service (often appearing as “IBIS”, “IBIS STORE”, “IBIS THURSDAY IS”, or a specific community/store name) will usually relate to in-store purchases of groceries, takeaway food, household goods, fuel (where available), or prepaid services made via EFTPOS or card. Most charges are one‑time point‑of‑sale transactions, but you might also see multiple small charges on the same day if you made several visits or split payments. Occasionally, a small temporary authorisation hold may appear when your card is first processed or if a transaction is manually keyed; this should drop off within a few business days if it was not completed.
If you’re unsure about an IBIS charge, start by checking your recent visits to Torres Strait or Northern Peninsula Area communities, and review any receipts you may still have from IBIS supermarkets or community stores. Compare the date and amount on your bank statement with your shopping history; look for fuel, grocery, or general store purchases. For further clarification, you can contact IBIS via the contact details on their official website at ibis.qld.gov.au or by phoning the relevant store or head office listed there. If you believe a transaction is incorrect or fraudulent, contact IBIS with the date, amount, and last four digits of your card, and also notify your bank so they can investigate or dispute the charge if necessary.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Islanders Board of Industry and Service.
Why is there an Islanders Board of Industry and Service (IBIS) charge on my bank statement?
An IBIS charge typically comes from making an in‑store purchase at an IBIS supermarket or community store in the Torres Strait or Northern Peninsula Area. This could include groceries, fresh produce, household goods, fuel (where available), or prepaid phone/power top‑ups. The description may show as “IBIS”, “IBIS STORE”, or include the specific community or island name. Review your recent travel or local shopping to confirm whether you or a family member used your card at an IBIS outlet.
Does IBIS run subscriptions or recurring payments for groceries or services?
IBIS primarily operates as a traditional supermarket and general store and does not generally offer consumer subscription plans like meal boxes or recurring grocery deliveries. Most transactions are single, one‑off purchases made at the checkout via EFTPOS or card. If you see repeated charges around the same time each week (for example, after regular shopping days), they are most likely separate visits rather than a formal subscription. If you’re seeing automated recurring payments you don’t recognise, contact IBIS and your bank to investigate.
Why do I see two similar IBIS charges or a small pending amount on the same day?
Duplicate‑looking entries can occur if a transaction was initially authorised and then completed, or if a purchase had to be re‑processed due to a connection or terminal issue. Sometimes a small temporary authorisation hold (often a low amount) may appear while the EFTPOS terminal checks your card; this should reverse automatically within a few business days if no sale was finalised. If both amounts post as final charges and you only made one purchase, contact IBIS with your receipt details so they can check their records and arrange a correction if needed.
What are common amounts or patterns for IBIS charges?
IBIS charges can range from small amounts (for items like bread, milk, or a quick snack) to larger totals for full grocery shops or combined fuel and grocery purchases. In remote communities, it’s common to see rounded amounts ending in .00 or .05 due to cash rounding and pricing practices. If you shop regularly at the same IBIS store, you may notice similar totals on pay days or weekly shopping days. Comparing the date, store name on your statement, and your shopping habits will usually help you match the charge to a specific visit.
How can I get a copy of a receipt or verify what I bought from IBIS for a particular charge?
To request a receipt copy or transaction details, contact the specific IBIS store you visited or the IBIS head office via the contact information on ibis.qld.gov.au. Provide the transaction date, exact amount, the name that appears on your bank statement, and the last four digits of the card used. While older receipts may not always be retrievable, stores can often confirm whether a transaction for that amount occurred at that time. Your bank statement together with IBIS’s confirmation can help you reconcile or dispute a charge if needed.
How do I resolve a disputed or incorrect IBIS charge on my account?
If you believe you were overcharged, charged twice, or did not authorise an IBIS transaction, first contact IBIS directly with the date, amount, and card details (last four digits only) so they can check the store’s transaction logs. If an error on their side is confirmed, they can usually process a refund or adjustment back to your card. If you suspect fraud or cannot resolve the issue with IBIS, contact your bank or card issuer promptly to file a dispute or chargeback; they may temporarily credit your account while they investigate. Keeping receipts and noting the time and store location when you shop will make resolving issues faster.
Can I cancel or stop future IBIS charges from appearing on my card?
Because IBIS operates retail stores and does not normally run automatic subscriptions, future charges will only occur when your card is used for new purchases. To prevent additional IBIS charges, ensure your card is not shared with others and is not stored with local accounts or tabs that allow purchases to be made in your name. If you believe your card details have been compromised, immediately contact your bank to block or replace the card, and advise IBIS if you suspect any unauthorised use at one of their stores.
How do I contact Islanders Board of Industry and Service about a billing or card issue?
You can reach IBIS through the contact details listed on their official website at ibis.qld.gov.au, which includes head office information and, in many cases, store contact numbers. When you get in touch, have your bank statement handy with the transaction date, amount, and the descriptor as it appears (e.g., store location or IBIS reference). For in‑person resolution, you can also visit the IBIS store where the purchase occurred and speak to the store manager. For suspected fraud, contact your bank immediately in addition to notifying IBIS.