Question 1

Why was I charged by Ivanhoe Hotel Manly when I only opened a bar tab?

Accepted Answer

When you open a bar tab at Ivanhoe Hotel, the venue may place a temporary pre‑authorization hold on your card to ensure sufficient funds. This can appear as a pending or separate charge on your statement, usually for a rounded amount. Once your tab is closed and the final amount is processed, the original hold is released by your bank, typically within a few business days. If the hold and final charge appear at the same time, the hold should drop off automatically.

Question 2

What types of purchases typically show up as Ivanhoe Hotel charges on my statement?

Accepted Answer

Common Ivanhoe Hotel charges come from food and drink ordered at the bar or bistro, bar tabs, and alcohol purchases from the on‑site bottle shop. You might also see charges for set‑menu group bookings, pre‑paid function packages, venue hire deposits, or ticketed special events. On busy nights, multiple rounds added to a single tab will be combined into one final payment when the tab is closed. If you split a bill with friends, only the portion you agreed to pay should appear on your card.

Question 3

Does Ivanhoe Hotel have any subscriptions or recurring charges?

Accepted Answer

Ivanhoe Hotel does not typically offer subscription services or ongoing membership billing like a streaming service or gym would. Most charges are one‑off transactions related to in‑venue spending, bottle shop purchases, or function deposits and balances. If you see repeated charges, they are usually separate visits, multiple bar tabs, or staged payments for a large booking rather than an automatic subscription. If you believe you are being charged regularly in error, contact the venue directly with your statements so they can investigate.

Question 4

Why is the Ivanhoe Hotel amount higher than I expected?

Accepted Answer

The final amount can be higher than a single drink or meal price because it may include the total of your bar tab for the visit, including all rounds ordered. Additionally, there may be public holiday or weekend surcharges, card surcharges, or added items like food specials and cocktails that were ordered later in the visit. For set‑menu group bookings or function packages, the charge may reflect a per‑head price multiplied by the confirmed guest numbers. You can request a copy of your itemised receipt from the venue if you need to review what was included.

Question 5

How can I get a copy of my receipt or check what was on my tab at Ivanhoe Hotel?

Accepted Answer

To obtain a receipt, contact Ivanhoe Hotel using the phone number or email listed on ivanhoehotelmanly.com.au and request an itemised tax invoice for your visit. Include the date and approximate time of your visit, the last four digits of your card, the exact amount charged, and the name on the card to help them locate the transaction. For function bookings, you can also reference your booking name or confirmation number. The venue can usually email you a copy of the receipt once the transaction is found in their system.

Question 6

How do I change, cancel, or get a refund for a function or group booking at Ivanhoe Hotel?

Accepted Answer

Function and group booking payments at Ivanhoe Hotel often involve deposits and minimum spend agreements, which have specific cancellation and refund terms. These policies are outlined in the booking confirmation or terms you received when you reserved the space. To modify or cancel, contact the functions team directly via the contact details provided on ivanhoehotelmanly.com.au, preferably in writing, and include your booking name, date, and reference. Refunds or date changes are usually subject to notice periods and may incur fees, so check your original confirmation for the exact conditions.

Question 7

What should I do if I don’t recognize an Ivanhoe Hotel charge or suspect fraud?

Accepted Answer

First, confirm that neither you nor anyone with access to your card used it at Ivanhoe Hotel or its bottle shop on the transaction date, including during trips to Manly, nights out, or group events where your card may have been used to open a tab. If you still don’t recognize the charge, contact the venue with the transaction details to see if they can identify the purchase and verify signatures or POS records. If the venue confirms the card was used but you believe it was unauthorized, immediately notify your bank or card issuer to dispute the charge and request a card replacement. Your bank’s fraud department will guide you through the chargeback or investigation process.

Question 8

Why do I see a small or duplicate pending charge from Ivanhoe Hotel on my card?

Accepted Answer

Small or duplicate pending charges are often temporary authorizations taken when your card is first swiped or tapped to start a tab or verify the card at the bar or bottle shop. These authorizations do not always match the final amount and should fall off once the final transaction is processed and settled. Sometimes you may briefly see both the authorization and the final charge at the same time, but the authorization should disappear automatically after your bank’s hold period. If a pending hold remains for more than several business days, contact your bank for an update and, if needed, ask Ivanhoe Hotel for confirmation of the final settled amount.

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