Jetstar Airways

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Jetstar Airways is an Australian low-cost airline operating domestic and international passenger flights across Asia-Pacific as part of the Qantas Group.

Melbourne, Victoria, Australia
jetstar.com
Owned by Qantas Group

About Jetstar Airways

Jetstar Airways is a low-cost airline based in Melbourne, Australia, and a member of the Qantas Group. It operates domestic and international flights across the Asia-Pacific region, including routes within Australia, New Zealand, and to destinations in Asia such as Japan, Singapore, and Thailand. Jetstar offers no‑frills fares where customers can add extras like checked baggage, seat selection, in‑flight meals, and flexibility options for an additional fee. They also offer Club Jetstar, a paid membership program that provides discounted fares and special offers.

A Jetstar charge may appear on your bank or card statement when you book a flight, pay for add-ons (such as baggage, seat selection, or in‑flight meals), join or renew Club Jetstar, or make changes to an existing booking. Charges can also result from booking through the Jetstar website or app, paying government taxes and airport fees, or from payment processing or booking fees. You may also see temporary authorization holds when you attempt a booking, update card details, or when a travel agent processes a Jetstar ticket on your behalf; these holds typically drop off automatically after a few days if no final ticket is issued.

To verify or resolve questions about a Jetstar charge, start by checking your email for booking confirmations or Club Jetstar membership receipts sent from an @jetstar.com address, and review recent bookings under “Manage booking” at jetstar.com or in the Jetstar app using your booking reference and last name. Compare the amount on your statement with the total in your booking confirmation, including add-ons and fees. If you still don’t recognize the charge, contact Jetstar via the Help section at jetstar.com, where you can access live chat or regional customer service phone numbers; have your statement, card details (only the last four digits), and any booking references ready. For suspected fraud, contact your bank or card issuer immediately in addition to reaching out to Jetstar support.

Bank Statement Variations

5 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Jetstar Airways.

  1. JETSTAR AIR AUSTRALIA AUS
  2. JETSTAR AIRWAYS CO LT COLLINGWOOD AU
  3. JETSTAR AIRWAYS CO LT COLLINGWOOD AUS
  4. JETSTAR AIRWAYS CO LT MELBOURNE AUS
  5. Jetstar Airways Barangaroo AU

Frequently Asked Questions

Why was I charged by Jetstar after booking a flight online?

When you book a Jetstar flight at jetstar.com or via the Jetstar app, the full amount is typically charged immediately at the time of booking, not at the time of travel. This total can include the base fare, taxes, airport charges, booking and payment fees, and any extras like baggage, seat selection, or meals. The charge may appear under descriptions like “JETSTAR,” “JETSTAR AIRWAYS,” or including the airline code “JQ.”

What is the Jetstar Club Jetstar charge on my statement?

If you see a charge that matches the advertised Club Jetstar membership fee, it is likely for joining or renewing the Club Jetstar program. Club Jetstar is a paid membership that offers discounted fares, early access to sales, and special member-only deals. Membership is typically charged as an annual fee in the local currency of the country where you joined. You can check your membership status and renewal date by logging into your Jetstar account on jetstar.com.

Why do I see two Jetstar charges or a small pending amount on my card?

Jetstar or your payment processor may place a temporary authorization hold when you attempt a booking or update your card details. This hold checks that your card is valid and has sufficient funds, and it may appear as a separate pending transaction for a short time. The final ticketed amount will post as the actual charge, and any unused authorization hold should automatically disappear or reverse within a few business days, depending on your bank’s policies.

How can I cancel my Jetstar booking or change my flight to stop future charges?

To cancel or change a Jetstar booking, go to jetstar.com and select “Manage booking,” then enter your booking reference and last name, or use the Jetstar app. Options and fees depend on your fare type—many low-cost fares are non‑refundable, but some allow changes for a fee and any fare difference, or offer a credit voucher. If you purchased a more flexible bundle, you may have more generous change or cancellation terms. Always review the fare rules shown in your confirmation email before making changes.

How do I request a refund or flight credit for a Jetstar charge I no longer need?

Most standard Jetstar fares are non‑refundable, but you may be eligible for a refund or travel credit if you bought a flexible fare, if Jetstar significantly changed or cancelled your flight, or in certain special circumstances (such as serious illness or bereavement, subject to documentation). To request a refund or voucher, go to the Help section on jetstar.com and use the online refund or compensation forms, or manage it via “Manage booking” when available. For international flights, you may be able to request a refund of unused government taxes even on non‑refundable tickets; processing times and eligibility vary by route and fare type.

What are common amounts Jetstar might charge, and what extras could increase the total?

Jetstar is a low-cost carrier, so base fares can be quite low, but your final charge may be higher due to extras and fees. Common add-ons include checked baggage, seat selection (including extra legroom or upfront seats), in‑flight meals, travel insurance (on some bookings), and booking or payment fees depending on the payment method and country. If your statement amount is higher than the advertised fare you remember, check your confirmation email for the detailed cost breakdown of all selected options and taxes.

How do I contact Jetstar about an unfamiliar or incorrect charge on my bank statement?

Visit jetstar.com and navigate to the Help section, where you can access live chat support (available in most regions) and find regional phone numbers and contact forms. Have your booking reference, full name, travel dates, and the exact amount and date of the charge ready—along with only the last four digits of the card that was charged. If Jetstar confirms they did not process the transaction or it appears fraudulent, contact your bank or card issuer immediately to dispute the charge and secure your account.

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