Rex Airlines (formerly known as Regional Express) is an Australian regional airline operating scheduled passenger services between regional centers and major cities across Australia.
Rex Airlines (formerly Regional Express) is an Australian airline headquartered in Mascot, New South Wales. It operates scheduled passenger flights connecting regional towns with major cities such as Sydney, Melbourne, Brisbane, Adelaide, and others. In addition to regular passenger services, Rex offers checked and carry‑on baggage options, seat selection, airport and lounge services on selected routes, and the Rex Flyer frequent flyer program. Bookings can be made directly through their official website at rex.com.au, via their mobile site, or through travel agents.
A Rex Airlines charge usually appears on your bank or card statement when you purchase an air ticket, pay for additional services, or make changes to an existing booking. This can include base fares, taxes and fees, checked baggage, seat selection, flight changes, name change fees, or airport upgrades. You might also see a Rex charge if you purchased travel for someone else using your card, booked via an online travel agency that passes the airline charge through directly, or if a temporary pre‑authorization was placed when verifying your payment method. Some charges may appear on a different date to when you flew, for example when tickets are reissued, changed, or partially refunded.
If you’re unsure about a Rex Airlines charge, start by checking your email for booking confirmations or e‑tickets from "Rex" or "Regional Express" around the date of the transaction, including bookings you may have made for family members. Compare the amount with typical airfare totals or add‑on fees (like baggage or change fees) and log into the Manage Booking section on rex.com.au using your booking reference and last name to review recent purchases. For questions or disputes, contact Rex via the help and contact options on rex.com.au, where you can submit a support request or find current phone numbers and operating hours. Your bank or card app may also show additional details (like a booking reference) that can help Rex customer service locate the transaction and resolve common issues such as duplicate charges, name errors, or refundable fare cancellations.
Bank Statement Variations
5 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Rex Airlines.
Why did I get a charge from Rex Airlines if I haven’t flown recently?
Rex Airlines may bill your card on the date you book or change a flight, which can be different from your actual travel date. Also check if you purchased tickets for family members, school or sports groups, or used your card on a travel agent booking that issued flights on Rex. Sometimes fare differences, change fees, or reissued tickets after a schedule change appear as a new charge even if the original booking was made earlier. Review your recent emails for Rex e‑tickets or receipts and use your booking reference on rex.com.au to confirm what was billed.
What types of purchases from Rex Airlines can appear on my statement?
Common Rex charges include one‑way and return airfares, airport and government taxes, checked baggage fees, seat selection, and change or cancellation fees depending on your fare type. You may also see charges for airport upgrades, excess baggage at check‑in, or rebooking fees if you changed your flight. If you booked through a travel agent or online travel agency, the airfare portion may still appear directly as a Rex Airlines charge while service fees from the agent appear separately. In‑flight purchases may also be processed by Rex or a partner merchant depending on the route and aircraft.
Why do I see a small or pending Rex Airlines charge that later disappears?
Rex or your payment provider may place a small temporary authorization hold to verify your card when you make or modify a booking. This can show as a pending or $0–$2 AUD charge and usually drops off automatically within a few business days once your bank releases the hold. Only the final ticketed amount (plus any selected extras) should settle as a completed transaction. If a pending hold remains for more than a week, contact your bank first and then Rex with your booking reference if needed.
How can I view a receipt or tax invoice for my Rex Airlines charge?
You can retrieve your itinerary and tax invoice by visiting rex.com.au and selecting the Manage Booking option, then entering your booking reference and last name. From there, you can usually download or email a copy of your e‑ticket and tax invoice showing the fare, taxes, and any optional extras you paid for. If you booked through a travel agent, the agent may issue their own invoice, but the Rex e‑ticket will still confirm the airline charges. If you cannot locate your booking reference, contact Rex customer support with your full name, travel dates, and last four digits of the card used.
How do I change or cancel a Rex Airlines booking and stop future charges?
Go to rex.com.au and use Manage Booking to review the fare rules for your ticket and see if changes or cancellations are allowed, and whether fees apply. Many Rex fares permit changes for a fee plus any fare difference, while the most restrictive fares may be non‑refundable. If you cancel an eligible flexible or refundable fare, any refund is usually returned to the original form of payment, less any applicable fees. Changes and cancellations made through a travel agent must generally be handled by that agent, who may also charge their own service fees.
How do I request a refund or query a possible duplicate charge from Rex Airlines?
First compare the dates, amounts, and any reference numbers for the Rex charges in your bank or card statement, as separate tickets or passenger bookings can look similar. If you still believe you were charged twice or are due a refund under your fare conditions, go to rex.com.au and look for the Refunds or Feedback/Contact section to submit a refund or billing query form, attaching screenshots of the charges where possible. Rex will review your booking history and fare rules and, if a refund is approved, credit it back to the original payment method; processing times vary depending on your bank. For urgent issues on same‑day travel, also call the customer contact centre using the numbers listed on the website.
Why is the Rex Airlines amount higher than the base fare I saw when booking?
The final amount charged by Rex Airlines includes the base fare plus taxes, government charges, airport fees, and any optional extras you selected, such as baggage or seat selection. If you changed your flight, the total may also include a change fee and any fare difference between the original and new flights. Check your e‑ticket or tax invoice from the confirmation email or via Manage Booking on rex.com.au, which shows a breakdown of the fare, taxes, and fees. If the total still doesn’t match what you expected, contact Rex with your booking reference to clarify the cost breakdown.
How can I contact Rex Airlines about a charge on my card?
Visit rex.com.au and navigate to the Contact Us or Help section to find the latest phone numbers, email forms, and operating hours for the Rex customer contact centre. When you reach out, have your full name, approximate transaction date, amount charged, and any booking reference from your emails or banking app ready, as this helps staff locate the transaction quickly. For bookings made via a travel agent or online travel site, you may need to speak to the agent first, especially if their service fees are involved. If Rex confirms the charge is valid but you still dispute it, your bank or card issuer can advise on next steps for a formal chargeback.