Qantas

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Qantas is the flag carrier of Australia, operating domestic and international passenger and cargo flights across a global network.

Mascot, New South Wales, Australia
qantas.com
Owned by Qantas Airways Limited

About Qantas

Qantas Airways is the flag carrier of Australia and one of the world’s oldest continuously operating airlines, headquartered in Mascot, New South Wales. It operates extensive domestic and international passenger and cargo services under the Qantas and QantasLink brands, and runs related programs such as Qantas Frequent Flyer, Qantas Business Rewards, and Qantas Club airport lounges. Through qantas.com and the Qantas app, customers can book flights, manage trips, purchase seat selection and baggage options, buy travel insurance (via partners), and redeem or earn Qantas Points.

A Qantas charge may appear on your bank or card statement for a variety of reasons, including flight bookings, taxes and fees on reward bookings, seat selection or extra baggage purchases, carbon offset contributions, Qantas Club membership fees, or Qantas Frequent Flyer-related products. You may also see recurring charges for Qantas Club or certain subscription-style services (such as Qantas Wine or some partner offers billed by Qantas). Temporary authorization holds can occur when you save or update a payment method, attempt a booking that doesn’t complete, or when a hotel, car hire, or partner booking is processed through Qantas systems.

If you don’t recognize a Qantas transaction, first log in to your account at qantas.com or in the Qantas app and check “Manage booking,” your “Trips” history, and any recent Qantas Points or Qantas Club activity. Compare the date and amount on your bank statement with Qantas confirmation emails, e-tickets, or tax invoices (found under “Bookings” or “Invoices” in your profile). For unresolved questions, contact Qantas via the “Help & support” section on qantas.com, where you’ll find phone numbers by region, messaging options, and live chat where available; be ready with your booking reference, Frequent Flyer number, and the exact charge details. If you still suspect an error or fraud after speaking with Qantas, contact your bank or card issuer to dispute the transaction or request a chargeback.

Bank Statement Variations

12 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Qantas.

  1. AIRDAT MASCOT AUS
  2. GJC QANTAS MELBOURNE MELBOURNE AIR AUS
  3. QANTAS ACCOMMODATION MASCOT AU
  4. QANTAS ACCOMMODATION NSW AU
  5. QANTAS ACCOMMODATION NSW AUS
  6. QANTAS AIR AUSTRALIA AUS
  7. QANTAS AIRWA QF IYFXQZ SYDNEY AUS
  8. QANTAS AIRWAYS LTD NSW AUS
  9. QANTAS AIRWAYS MASCOT AUS
  10. QANTAS VALET PARKING S SYDNEY AUS
  11. QANTAS0812344793165\MASCOT NSW 2020\NSW\2020 NSWAUS
  12. Qantas Airways Mascot AU

Frequently Asked Questions

Why was I charged by Qantas when I already paid for my flight?

You may see multiple Qantas charges if you added services after your initial booking, such as extra baggage, seat selection, travel insurance, or a carbon offset. Taxes and fees on Qantas Frequent Flyer reward bookings can also appear as separate charges. Additionally, if you changed your itinerary, fare differences or change fees may be billed as a new transaction. Check your booking confirmation emails and your “Manage booking” page on qantas.com for a breakdown of all payments.

What are common Qantas charge amounts I might see on my statement?

Common Qantas charges include flight fares (which can range from under AUD $100 for some domestic routes to much higher amounts for international or premium cabins), seat selection or extra legroom fees (often from around AUD $15–$50+ per flight segment), and prepaid baggage fees (commonly from around AUD $30–$100+, depending on route and weight). Qantas Club membership and joining fees can appear as larger one-off or annual charges. You may also see modest amounts for carbon offset contributions or in-flight purchases if you used card payment rather than cash or points.

Why do I see a small or duplicate Qantas charge, or a pending amount that later disappears?

Small or duplicate-looking amounts are often authorization holds used to verify your card when you make or modify a booking, store a card in your Qantas profile, or pay via the Qantas app. These holds are usually temporary and should drop off within a few business days, depending on your bank. If an authorization converts into a posted charge and you believe you were billed twice, compare your e-tickets and receipts, then contact Qantas support with your booking reference and both transaction amounts.

How do I cancel a Qantas booking and will I get a refund?

To cancel, go to qantas.com or the Qantas app, select “Manage booking,” enter your booking reference and last name, then choose the option to cancel. Whether you receive a cash refund, a Qantas Flight Credit, or no refund at all depends on the fare type and the fare rules you agreed to when booking (e.g., Fully Flexible vs. Red e-Deal/Sale fares). Some discounted fares are non-refundable but may be changeable with a fee, while higher-tier fares are more flexible. Refunds and credits can take several business days to appear on your statement after Qantas processes them.

How can I cancel or not renew my Qantas Club membership or other recurring Qantas services?

For Qantas Club, log in to qantas.com, go to your Frequent Flyer profile, then to the Qantas Club section to review renewal settings and expiry dates. If you do not wish to renew, you can usually turn off auto-renewal or simply allow the membership to lapse at expiry, but check any specific terms related to your membership period and payment type. For other recurring-style services billed by Qantas (such as certain subscriptions or partner offers shown in your account), manage them via your online profile or by contacting Qantas customer service. Always cancel before the next billing date to avoid an additional charge for the next period.

How do I request a refund or dispute an incorrect Qantas charge?

Start by reviewing your booking details and fare conditions under “Manage booking” on qantas.com to confirm whether your ticket or service is refundable. If you believe you were incorrectly charged (for example, charged twice or charged after a failed booking), submit a refund request via the “Refunds” or “Help & support” section of qantas.com, or contact Qantas by phone or chat and provide your booking reference, ticket number, and transaction details. Qantas will review the case and, if approved, process the refund back to the original form of payment, which can take several business days to appear. If Qantas confirms no error but you still disagree, you may escalate through your bank or card issuer for a formal dispute.

How can I confirm what a Qantas charge is for if I booked through a travel agent or third-party site?

If you booked via a travel agent or an online travel site, the base fare may have been charged by that agency, while certain taxes, fees, or add-ons (like seat selection or baggage) were billed directly by Qantas. Look for your Qantas booking reference (a six-character code) in the agency’s confirmation email and use it in the “Manage booking” section on qantas.com to see any Qantas-issued tickets and payments. If the transaction still isn’t clear, contact both your travel agent and Qantas, providing copies of your itinerary and the exact transaction details so they can identify whether the charge relates to your trip.

How do I contact Qantas about a charge I don’t recognize?

Go to qantas.com and select “Help & support” to find phone numbers for your region, as well as options for messaging or live chat where available. Have your bank statement with the date, amount, and last four digits of the card used, plus any Qantas booking references or Frequent Flyer number. You can also reach Qantas via the Qantas app under “Help,” which may show recent trips linked to your profile. If Qantas cannot locate the charge and you suspect fraud, immediately contact your bank or card issuer to block your card and dispute the transaction.

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