JJ Richards & Sons

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JJ Richards & Sons is an Australian waste management and recycling services company providing collection, disposal, and resource recovery solutions for commercial, industrial, and residential customers.

Cleveland, Queensland, Australia
jjrichards.com.au

About JJ Richards & Sons

JJ Richards & Sons (J.J. Richards & Sons Pty Ltd) is a large Australian-owned waste management and recycling company headquartered in Cleveland, Queensland. They provide waste collection, recycling, liquid waste, industrial services, and resource recovery solutions for businesses, councils, and some residential and strata properties across Australia and New Zealand. Services typically include scheduled bin collections (general waste, recycling, organics, cardboard), bulk and hook bin hire, front‑lift and rear‑lift bins, compactor services, grease trap and septic pump‑outs, and specialised industrial cleaning and waste transport.

A charge from JJ Richards & Sons may appear on your bank or card statement if your business, body corporate, local facility, or household has arranged waste or recycling services with them. This can include recurring charges for regular bin collections, scheduled collection contracts billed monthly or quarterly, one‑off bin hire for clean‑ups or construction projects, liquid waste pump‑outs, or other industrial services. Some customers may also see pro‑rated start/stop charges when services are activated or cancelled mid‑cycle, or adjustments for changes in bin size, collection frequency, or over‑weight loads.

If you’re unsure about a JJ Richards & Sons charge, start by checking any recent waste or recycling agreements, bin delivery or collection paperwork, invoices emailed to your accounts contact, or your online banking description for an invoice or customer number. You can view or request copies of invoices and statements via your business accounts department or by contacting JJ Richards & Sons directly through the contact form and depot phone numbers listed at jjrichards.com.au. Have your business name, service address, ABN (if applicable), and the exact charge amount/date ready—customer service can confirm what service the charge relates to, correct billing errors, adjust or cancel services going forward, and advise how to lodge a refund or credit request if you’ve been billed in error.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to JJ Richards & Sons.

  1. J J RICHARDS & SONS\3 GRANT STREET\CLEVE

Frequently Asked Questions

Why am I seeing a recurring charge from JJ Richards & Sons on my statement?

Recurring charges from JJ Richards & Sons usually relate to an ongoing waste or recycling service agreement, such as regular bin collections for general waste, recycling, organics, or cardboard. These are commonly billed on a monthly or 28‑day cycle, but some contracts may be quarterly. The description on your statement may include terms like “JJ RICHARDS,” “JJR WASTE,” or an invoice or customer number linked to your account. If you’re part of a business, strata, or body corporate, the account may be in the organisation’s name rather than your personal name.

What are typical amounts JJ Richards & Sons might charge, and why can they vary?

Amounts from JJ Richards & Sons can range from relatively small regular fees for a single small bin service to larger invoices for multiple bins, frequent collections, or industrial and liquid waste services. Pricing depends on factors such as bin size, collection frequency, waste type (general, recycling, organics, liquid, hazardous), location, and contract terms. You may also see additional line items for over‑weight loads, excess pickups, site access issues, or environmental/levy charges where applicable. The total you see on your card usually reflects one invoice or a batch of services for a billing period.

How can I cancel or pause my JJ Richards & Sons waste or recycling services to stop future charges?

To cancel or pause services, you generally need to contact JJ Richards & Sons directly using the depot or regional office details listed at jjrichards.com.au or via their online enquiry form. Provide your customer or invoice number, business name, and service address, and clearly state whether you want to suspend collections temporarily or fully terminate the agreement. Many commercial contracts include a minimum term and notice period (for example, 30 days), so charges may continue until the end of that period. Make sure you receive written confirmation of the cancellation and final collection/ bin removal date to avoid unexpected future charges.

How do I dispute a charge or request a refund from JJ Richards & Sons?

If you believe you’ve been charged incorrectly—such as duplicate billing, services not provided, or a contract that should have been cancelled—contact JJ Richards & Sons accounts or customer service as soon as possible. Have your bank statement details, invoice number, and any supporting documents (emails, contracts, cancellation requests) ready. They can investigate the charge, issue a corrected invoice, apply a credit to your account, or arrange a refund where a genuine billing error has occurred. If you cannot resolve the issue directly, speak with your bank about their dispute or chargeback options while the matter is being reviewed.

Why do I see a JJ Richards & Sons charge when I’m in a strata, body corporate, or shared building?

In many strata, body corporate, or commercial complexes, JJ Richards & Sons bills a central account (such as the body corporate or building management) for shared waste and recycling services. In some arrangements, those costs are then passed on to individual owners or tenants through levies or direct billing. If your name or unit is listed on the waste service account, you may see a direct JJ Richards & Sons charge even though you didn’t set up the service personally. Check with your strata manager, body corporate, or building manager to confirm how waste charges are allocated in your property.

Can JJ Richards & Sons place authorization holds or pending charges on my card?

While most JJ Richards & Sons charges are standard invoice payments, some customers paying by credit or debit card may briefly see a pending or pre‑authorization charge when a card is first processed. This can occur when paying online or setting up a new card to verify that the payment method is valid. These holds typically match or are close to the invoice amount and should settle to the final charge once processing is complete. If a pending amount doesn’t clear or you see multiple pending holds, contact JJ Richards & Sons and your bank for clarification.

How can I get a copy of my JJ Richards & Sons invoice to verify what this charge is for?

You can request a copy of your invoice by contacting JJ Richards & Sons via the contact details on jjrichards.com.au, or through the accounts email or phone number printed on any previous invoice. Provide your customer number, ABN (if applicable), service address, and the approximate invoice date or amount. They can email or post you a detailed invoice showing each service line item, dates of collection, bin types, and any additional fees. This breakdown makes it easier to match the bank charge with specific services received.

What should I do if the JJ Richards & Sons charge is on my personal card but the service is for my employer or business?

If you used your personal card to pay a JJ Richards & Sons invoice on behalf of a business or employer, the charge will appear under your name even though it relates to a business service. In this case, keep the invoice and payment receipt so you can claim reimbursement through your employer’s expense process. If the card was used without your authorization, contact JJ Richards & Sons immediately to identify who requested the service and ask for the transaction to be investigated, and notify your bank to protect your card and dispute any fraudulent charges.

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