Joe & The Juice

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Joe & The Juice is an international chain of juice and coffee bars offering freshly made juices, smoothies, coffee drinks, and light food such as sandwiches.

Copenhagen, Denmark
joejuice.com

About Joe & The Juice

Joe & The Juice is an international chain of juice and coffee bars founded in Copenhagen, Denmark, known for its freshly made juices, smoothies, specialty coffee drinks, and light food such as sandwiches and salads. With locations across Europe, North America, the Middle East, and Asia, Joe & The Juice blends café culture with a vibrant, music-driven atmosphere. Customers can order in-store at the counter or via the Joe & The Juice app, which also supports loyalty rewards, stored payment methods, and digital receipts.

A Joe & The Juice charge typically appears on your bank or card statement after you make a purchase at one of their stores or through their mobile app. Common reasons include one-time in-store orders, mobile app orders for pickup or dine-in, tips added at checkout, or purchases made using a stored card in the app. You may also see charges related to gift card top-ups or balance reloads, and in some regions a small temporary authorization hold may be placed when you first add or update a card in the app. Since Joe & The Juice does not generally operate on a subscription model, repeated charges are usually from frequent visits or multiple mobile orders rather than recurring billing.

If you’re unsure about a Joe & The Juice charge, start by checking recent visits to their stores and any orders placed via the Joe & The Juice app or delivery partners linked to your card. Review your email and app order history for receipts, and compare the date, location, and amount to the transaction on your statement. For help, visit joejuice.com and use their contact/support form or look up the specific store’s contact details, or reach out via their official social media channels; if the charge still looks incorrect, your bank or card issuer can help dispute unauthorized transactions. Keeping your app login secure and removing old stored cards can also help prevent confusion about future charges.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Joe & The Juice.

  1. JOE AND THE JUICE SY MASCOT AUS

Frequently Asked Questions

Why do I see a Joe & The Juice charge on my card if I only visited once?

Most Joe & The Juice charges are one-time transactions for in-store or app orders, but you may see more than one line item if you placed multiple orders the same day, added a tip after the initial authorization, or made a separate gift card or balance reload. Also, some banks show an initial pending amount (authorization) and then the final settled amount as two entries until the authorization drops off. Check your receipts and app order history for the same date and store to match each charge.

Does Joe & The Juice have subscriptions or recurring charges?

Joe & The Juice generally does not offer traditional subscription tiers (like monthly coffee passes) in most markets, so recurring charges are usually from repeated purchases rather than an automatic subscription. If you see a similar amount charged on multiple dates, it is likely from frequent visits or app orders. Review your email receipts or your app account history to confirm, and contact your bank if you suspect any of those transactions were not made by you.

What are typical Joe & The Juice charge amounts?

A single Joe & The Juice transaction usually reflects the cost of a drink or combo, often ranging from the price of a single coffee to a larger amount if you purchased multiple juices, food items, or a group order. Higher totals can occur if you ordered for several people, added extras, or purchased a gift card or top-up. If you see an unusually high charge, compare it with your in-store or app receipt for that day, as tips and add-ons are included in the final amount.

Why is there a small pending or duplicate Joe & The Juice charge on my statement?

Some banks display a temporary authorization hold when you pay at Joe & The Juice, especially for contactless or app-based transactions. This may appear as a small pending charge or a duplicate line until the final transaction amount is captured and the hold automatically drops, usually within a few business days. If a pending amount does not disappear after your statement closes, contact your bank and provide the date and location of the purchase.

How can I get a receipt or view my past Joe & The Juice purchases?

If you ordered via the Joe & The Juice app, you can usually see your past orders and digital receipts directly in the app’s order history section. For in-store purchases, receipts are provided at the point of sale; if you no longer have it, you can contact the specific store (with the approximate date, time, and amount) and ask if they can look up the transaction. Their website, joejuice.com, includes store locators and contact details to help you reach the right location.

How do I dispute a Joe & The Juice charge or request a refund?

If you believe you were overcharged or charged in error, first contact the Joe & The Juice store where the transaction took place or reach out via the contact form on joejuice.com with details of the date, time, location, and amount. Many issues—such as incorrect items or double charges—can be resolved directly with the store or customer service team, who may issue a refund or adjustment if warranted. For clearly unauthorized charges, notify your bank or card issuer immediately to block your card and start a dispute while you also inform Joe & The Juice.

Can I cancel an order placed through the Joe & The Juice app and avoid the charge?

Whether you can cancel an app order depends on how quickly you act and the local store’s policy, since orders are often prepared shortly after they’re received. If you need to cancel, contact the store directly as soon as possible using the location details in the app or on joejuice.com, and provide your order number. If preparation has already begun, a full refund may not be possible, but the store or customer service can explain your options.

How can I contact Joe & The Juice about a charge I don’t recognize?

Go to joejuice.com and use the contact or support section to submit a request, including a screenshot of the charge (with sensitive data hidden), the date, amount, and the name of the city where you think the purchase may have occurred. You can also use the store locator on the website to call the specific bar if you know which one you visited. If you can’t match the charge to any visit or app order, inform both Joe & The Juice support and your bank so they can investigate potential fraud or card misuse.

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